the customer service rep could have soooooo easily have taken on a sarcastic tone as the mistake was at my end! She didn't, she simply walked me through reflective review of the process, like what ef... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
A couple of issues initially (KT Online account had been deactivated, presumably because it had been a while since I booked travel, and it took until the evening to get a reply to my subsequent email... Toon meer
Bedrijf heeft geantwoord
My recent experience with Key Travel was fantastic. Rhys Quinn was so supportive and kind on the whatsapp emergency line and afterwards via email, helping me every step of the way to rearrange my book... Toon meer
Bedrijf heeft geantwoord
Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1980, Key Travel by Trip.Biz is the world’s leading travel management company exclusively focused on the unique travel needs of mission-driven organisations. We specialise in supporting organisations where mission, purpose and social impact are central to their objectives, including academic, humanitarian, faith-based, charity, NGO, and other purpose-led organisations. Operating across the UK, Europe, Canada and Africa, Key Travel has a long-standing heritage in serving the not-for-profit sector and was the first travel management company to launch specialist air fares for this market. Key Travel helps organisations reduce the cost, complexity, risk and carbon impact of travel, enabling them to focus more of their resources on delivering their mission.
Contactgegevens
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, Verenigd Koninkrijk
- hello@keytravel.com
- www.keytravel.com
4,7
Uitstekend
867 reviews
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Antwoord van Key Travel
Thank you for leaving us a review Lorenzo. We look forward to supporting your next trip.
Quick and Efficient Booking in an Emergency
Key Travel helped book the accommodation in Japan in seconds, which helped me a lot in an emergency situation.
27 mei 2026
Antwoord van Key Travel
Thank you for leaving this review Lu and sharing how we were able to support during the emergency situation. We are glad to have been able to help.
Phone based team did an amazing job…
Phone based team did an amazing job with arranging my flight to Australia over the weekend. Excellent service!
27 mei 2026
Antwoord van Key Travel
Hi James, thank you for sharing your experience with our agents and how they were able to support your travel arrangements to Australia!
Antwoord van Key Travel
Thank you for the review Christian. So pleased to know about your experience and how supportive you found our agents.
Key offers a comprehensive responsive…
Key offers a comprehensive responsive travel service that works with organisations and their employees to find suitable travel options - whether shorter, simpler trips or multi country travel.
20 mei 2026
Antwoord van Key Travel
Thank you for your review, Kiran. We are really pleased to hear that you value the responsive service provided by us. Supporting organisations and their employees with everything from straightforward trips to more complex multi-country travel is exactly what we aim to do. We appreciate you taking the time to share your feedback.
Booking process
Finding suitable train times was easy to navigate, I was able to book seats and preferences on the set train times.
14 mei 2026
Antwoord van Key Travel
Great to know you had everything you needed to get your trip planned and booked. Thank you for sharing this with us Shelley and for the 5 stars!
Antwoord van Key Travel
So pleased you had a good experience with the app and found everything simple to use. Many thanks for the review Ana.
Antwoord van Key Travel
Just what we like to hear - thank you for sharing this with us MC.
Antwoord van Key Travel
Thank you Sulaiman, glad to know you had a good experience.
Worse travel agent
Worse travel agent, best to book yourself directly if you can. They charge extra and provide zero service. Key-travel booked my tickets to AKL from LHR, I triple checked with them that they booked and paid extra for my seat, they confirmed it, said it cost £80 extra. Yesterday unable to check in online because of how they booked the flight, then have to check in at airport, seat has not been paid for but just requested, so airline sold it to someone else. Ended up on 12 hour flight middle seat in the middle section. Contacted helpline, no answer for 2.5 hours: now more than 24 hours later they ask me to provide proof of payment 😱. This is not first time. We are to use KT as part of employer agreements.
15 mei 2026
Review zonder uitnodiging
Antwoord van Key Travel
We truly are sorry to hear about what has happened and have asked Trustpilot to reach to you directly to secure some more details, to allow us to investigate this further for you.
Antwoord van Key Travel
Hi Emma, thanks for letting us know about your experience and for sharing how responsive and helpful Brett was.
easy to use.
12 mei 2026
Antwoord van Key Travel
Thanks Sue, glad to hear you found the booking tool easy to use. Appreciate you sharing this feedback.
Antwoord van Key Travel
Thank you for the review Abner, we appreciate you sharing your experience and it is great to hear how helpful our team were.
Great online service
30 april 2026
Antwoord van Key Travel
Glad to hear you have enjoyed using our online booking tool Michael. Thank you for leaving us your review.
Very easy to use the system and book…
Very easy to use the system and book the travel and accommodation within the set budget
2 mei 2026
Antwoord van Key Travel
Hi Debbie, this is great to hear. We are pleased you found our booking tool easy to use. Thank you for sharing this in your review.
It was a name correction with what I…
It was a name correction with what I would call a difficult airline to deal with. It was taken on by Brenda and was just fixed. She even contacted me with an update as to how it was going.
Just watch those time zones. She called kind of early in the morning. I was already up.
1 mei 2026
Antwoord van Key Travel
Hello Norman. We are so pleased Brenda was able to get the name correction sorted for you, especially when dealing with a more challenging airline. It is great to hear she kept you updated along the way too. We appreciate your note about the time zones and will be mindful of this for future contact.
Thank you again for taking the time to share your feedback.
Antwoord van Key Travel
Thank you for the review Jeremy. It's great to hear about your experience.
Antwoord van Key Travel
Hi Vicki, thank you for sharing your experience with Kjel. We're pleased they were able to help you so promptly, and will be sure to share this review with them.
Anita is great!
29 april 2026
Antwoord van Key Travel
Hi Bonnie, thank you for your review. We will be sure to let Anita know about this glowing review!
Antwoord van Key Travel
Hello Elfadil, we are really pleased to hear about your interaction with our team and appreciate you leaving us your review - thank you!
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