KKday Reviews 

KKDay is indeed an operating scammer

I ordered on September 26, 2026 for the Busan Sky Capsule and was cancelled by KKDay. You sent me an email to refund the Php 2306.84 that you charged me on that day.

Imagine my surprise that instead of refunding my payment, you charged my credit card on October 1, 2026 for another Php 2,284.00 without my knowledge and consent.

I demand for a refund of the payment I made on September 26, 2026 amounting to Php 2,306.84, and the charge on October 1, 2026 amounting to Php 2,284.00 as soon as possible.

Warning: KKday withheld my 20,521 JPY refund for 5 months and submitted altered evidence to the bank
I am writing this to warn international travelers about KKday’s severe bad-faith business practices regarding Order #26KK239600994 (Ticket #3425182).
Canceled yet Charged: The booking was canceled on March 30, 2026. However, my credit card was still charged on April 1.
Acknowledged Debt Unpaid: Through my issuing bank and the card network, KKday officially acknowledged a refund obligation of 20,521 JPY. Yet, because of an internal payment gateway G12 error, no automatic credit was returned.
Evidence Tampering / False Statements: KKday requested my bank details for a manual wire transfer on May 11 at 10:49 AM. I provided all 9 required fields just 21 minutes later (11:10 AM). Shockingly, in their official submission to decline my bank chargeback, KKday deliberately cropped out my response to falsely tell the bank: "No evidence has been provided to show that CM provided the account information."
Non-existent Support: When I followed up on the transfer, their support agent challenged me to file a bank dispute if I was unwilling to wait indefinitely. For the past month, they have ignored all substantive emails and hidden behind automated template replies.
I have compiled a complete dossier—including timestamped unedited chat logs and official chargeback investigation sheets—and escalated this case directly to the Taiwan Executive Yuan Consumer Protection Committee (CPC). Think twice before booking through KKday.

Is this a scam company? - Placed order yesteday 13:57, payed order 14:04 - order cancelled 14:08 - I now have to wait 7-14 days for my money - It's a scam!'

I am an affiliate partner of KKday, and unfortunately, my experience has been very disappointing.

According to our agreement, I should have received my affiliate commission, but the payment has never been made. I have been trying to contact their affiliate support team for more than a month through the available communication channels, but I have not received a single response or update.

Contact: makute.1994@gmail

I paid for 2 trips got the email to confirm them and then found the trips where cheaper somewhere else kkday are trying to say that 1 of the trips the payment failed but it clearly shows both gone through is there anyway of getting someone from management to speak to me about

Scammers. I ordered a ticket to Terra Mitica in Benidorm. Though I booked a regular ticket, they sent me a cheaper junior/senior ticket that the Park refused to accept and I had to pay a full price for the entry again.

I requested a refund for the incorrect ticket I could not use - no response. Avoid this company!!!

Dangerous experience, we feared for our lives

My girlfriend and I booked a mountain tour in Taiwan through KKday, but the experience was terrifying. Our guide was also the driver, and her driving was extremely dangerous. She often drove around 30 km/h above the speed limit on narrow mountain roads and sharp turns. She even overtook other vehicles where it was clearly forbidden, just before dangerous bends.

This was not just uncomfortable driving, we genuinely felt our lives were at risk. KKday needs to seriously review its safety standards and the drivers they work with.

予約枠が空いていて予約したにも関わらず数日待たせた上で、代替提案もなしに勝手にキャンセル返金となりました。
数日前なら他にも予約枠が空いていたのに最低最悪なサービスでした。二度と利用しません。

Very good experience joining a trip to Great Ocean Road on 9/7. The driver Michael provided excellent service 👍

I bought 2 tickets to see the Diff 2026 Da Nang show in Vietnam with watersports park. I did not realised that kkday did not check the seller for honesty and scam. 1. the ticket was over charged and even the main Diff site dropped the price as it as over price and poor experience. We paid £56 ppl for a seat, sat for 4 hours in heat 34c no shade, sweating like mad, and sitting on a metal bumpy bench with long grove. in case some leak water and drain all the way, crazy design. The worst part, we paid for a ppl show and they put a high barrier fence to stop ppl falling, well, dont raise the platform 3x higher then the vip stage. They over sold the tickets, sun world and ppl force a seat, push, shovel, and argue, staff telling to seat down but they cannot see, i had to use 2m mobile stand to capture the ppl show and gaze into the sky as the barrier blocked the view. the free wc was a box without one side and put in a hole. the water basin was a big barrel of water and you dip your hand to wash. it was a terrible experience and the firework had no theme, just like the oldfashion in UK, and fire rockets into the sky for 2 session of 20mins firework. Even the staff on day1 was bored and played with mobile game.
The water sport park, was not heated indoor pool as stated and tons of kids, this was 2nd June, they are not going to school. And it was Tuesday. The onsen was fake, it is just hot water, it does not burn your eyes and it was dirty ie tiny bits floating in the water. The only good part was the food in buffet that was nice. I am complaining to ask for refund for overcharge and poor experience and fake points ie not onsen

韓国で１日ツアーを利用しました。とてもよかったです。ガイドのハッピーさんは日本語、中国語ができて韓国語も少しできました。大型のバス移動で、座席が広くフットレストもありソファーどのようで、とてもくつろげました。運転手さんも安全運転でスムーズに移動してもらえました。お二人ともとても感じの良い方で良かったです。

Do not bother with this company. We tried to get urgent visa to Vietnam through them and everything was great until it was not. Basically the visas arrived 2 days after we arrived and that was 5 days after we paid 4 hour visa transactions. Lucky we hedged our bets and used 2 companies. Also their airport service is a waste of time after 5pm as they are not there or even answer the phone after 5pm. Don’t even think about a refund

I booked 2 tickets for Japan Rail. Immediately after my card was swiped I received a message that the tickets were sold out and that I would get a refund in 14 working days. After waiting for 27 days and not seeing any refund, I wrote to them only to be told that refund has been made but that details cannot be revealed and to check with my bank. After another email to KKDay, I was given the date and time refund was made. Contacted my bank and got the refund after 3 days.

ドライバーオカさん
4月21日バリ島ウブドから北部観光に案内してもらいました．日本語上手く話していただきとても楽しいツアーになりました。

フランスで空港からホテルまでの往復送迎を依頼しました。

帰りのホテルの送迎の車が探せど探せど見つからず、連絡したのですが、見つけることが出来ず、ホテルのスタッフのかたにドライバーさんに電話してもらったところ、既にドライバーは、帰ってしまったとのことです。

送迎料金は、全額返金出来ないとのことです。

私は必死にホテルの前を駆けずり回って、送迎車を探していたのに、待ちもせずに帰ってしまいました。

帰りの飛行機に間に合わないと大変なので、泣く泣く一般のタクシーに乗り、空港へ向かいました。

楽しみにしていた一生に一度のフランス旅行がぶち壊しになりました。

悲しくてやりきれません。

私の心に深く傷を負いました。

二度とこの旅行会社は利用しないです。

おすすめもできません。

新幹線のチケットを予約購入しました。

・システムが未完全過ぎてチケットは何回やっても、駅員さんがやっても予約情報なしになる。
にも関わらず、エラー画面の写真がないと返金出来ないとの返事
それならばチケット発行の仕方にエラーの場合は画面の写真を撮るように記載しておくべきなのでは？
・質問のやり取りも確認せずに何回も何回も同じことを聞いてくる
・自社のシステムをカスタマーサポートの方が理解出来ていないにも関わらず、当日エラーは起きてなかったから返金出来ないと言う

予約情報がないせいで買い直して一本遅い新幹線になりました。
繁忙期なら席取れなかったと思います。
エラーが起きてないと分かるならチケット発行出来てないことも分かるのではないですか？
買い直しにも返金対応にも時間も労力も取られ最低な代理店でした。
中華系とバカにされないように日本の企業を上回る努力が必要ではないでしょうか。

If I could give them 0 stars I would. It's be almost an entire YEAR since I booked transport to mount fuji through them only to be told a day later that the ticket was now not available.

I paid $120 for two tickets and have tirelessly messaged them for a refund to which they have either said "it'll be with you in 14 days' or haven't replied. Since it's been almost a year now I assume they're just going to keep my money and lie about refunding me.

Don't buy anything through them. If you're thinking of a place to buy experiences I would recommend Klook through and through.

⭐️⭐️⭐️⭐️⭐️
Lenny was an outstanding guide for our Mekong Delta tour. He was engaging, well-informed, and genuinely cared about making the experience enjoyable. A great day from start to finish.

I booked a flight to Vietnam but due to the holidays i couldn't apply for the visa with enough time to keep my flight. I looked for an agent to speed things up but most charged twice as much. I paid them for a next day visa and I'm so happy my visa was approved the next day just like they said. I chatted with the representative the whole time. Great communication. Kkday made my day. 🙏

Booked a Shinkansen journey via KKDay website, then told the ticket was not available but would have a wait 14 days for a refund. This still hasn't been received.