As usual a very solid experience. Got to use some points towards purchase and did that online. Easy to navigate through checkout via online prompts. Looking forward to delivery as always for new fidge... Toon meer
Bedrijf heeft geantwoord
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I always get great service from Knife Center. I haven't bought anything in a while and I needed help to access it. Heather was "GREAT" she fixed my account and assisted in making my order.
Bedrijf heeft geantwoord
My order is lost. It never arrived and the customer service representative told me to read the fine print. The customer service representative told me that it would be a minimum of 4 weeks before they... Toon meer
Bedrijf heeft geantwoord
I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!
Contactgegevens
5201 Lad Land Dr, 22407, Fredericksburg, Verenigde Staten
- 5402281400
- support@knifecenter.com
- www.knifecenter.com
4,4
Uitstekend
934 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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My order is lost
My order is lost. It never arrived and the customer service representative told me to read the fine print. The customer service representative told me that it would be a minimum of 4 weeks before they would start an investigation and 5 weeks before they would consider a refund. The customer service representative told me that this is a known shipping problem and yet they continue to ship through this problematic shipping service. I have lost all confidence in Knife Center. I order 5/10 from Knife Center a year and have never had issues with them before. I will not order anything from Knife Center again.
9 april 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thank you for being such a loyal customer over the years. We value the fact that you've trusted us with 5 to 10 orders annually, which is why we were concerned to hear about your frustration regarding your recent order.
We would like to clarify the timeline, as there may have been a misunderstanding during your call with our Customer Service team. When the Free Shipping (USPS Ground Advantage) method is selected for a long-distance, heavier shipment like this one, our checkout page does specify a 2–4 week delivery window. During your conversation with our team, you mentioned that you had seen this timeframe at checkout, and we apologize if our explanation of those carrier transit times felt dismissive. Our goal is always to provide realistic expectations based on the shipping method selected.
Your order was placed on 3/19, shipped on 3/20, and delivered on 4/10. This was within the 2–4 week window provided at the time of purchase, and the package arrived the day after this review was posted.
We offer faster services for customers who need their items more quickly, but we keep the Ground Advantage option available so we can continue to offer a free shipping tier even for orders traveling across the country. We appreciate your past business and hope you enjoy your new gear.
I always get great service from Knife…
I always get great service from Knife Center. I haven't bought anything in a while and I needed help to access it. Heather was "GREAT" she fixed my account and assisted in making my order.
8 april 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Wahoo! Thank you for the business and for coming back to shop with us. We’re glad Heather could get your account sorted out and help with your order. We appreciate you!
Excellent selection
Excellent selection, service and always fast shipping. A go to for many of my knife purchases!
1 april 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Wahoo! Thank you for the business and for being a loyal customer. We’re happy to be your choice for gear and appreciate the feedback. Look forward to serving you again soon!
KnifeCenter checkout
As usual a very solid experience. Got to use some points towards purchase and did that online. Easy to navigate through checkout via online prompts. Looking forward to delivery as always for new fidget and fun with new blade.
27 maart 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Wahoo! It’s great to hear those points came in handy for your latest order. We’re glad the checkout process was a breeze. We appreciate you!
Your shipping is slow and awful
Your shipping is slow and awful. I love your videos on YouTube and demonstrations/ reviews of products.
25 maart 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thank you for sharing your feedback. I sincerely apologize for the shipping delay with your shipment. I took a look at your details and confirmed your order shipped the same day it was received (March 17th).
While USPS Ground Advantage typically arrives within 5 business days, it appears USPS is currently experiencing a delay with this specific shipment. I have reached out to our USPS representative to investigate the cause of this delay and see if anything can be done to prioritize the delivery.
According to the tracking, your package is currently in transit so it should be delivered very soon. We appreciate your patience while the carrier completes the delivery.
Great experience
Knife Center web site has everything you need. Informative and easy to navigate. Buying experience is a breeze.
18 maart 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Appreciate the feedback! Glad we could make the buying process a breeze for you. Enjoy the new gear!
Ordered in mid December 2025
Ordered in mid December 2025. I haven’t received my order as of March 9, 2026. Very disappointed in Knife Center - I doubt I will order from you again.
9 maart 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thank you for sharing your feedback and we sincerely apologize for the frustration this delay has caused. We understand that waiting since December is a long time, and we'd like to provide some clarity on the status of your order.
When your order was placed, it included an item specifically marked as delayed with no ETA from the manufacturer. As noted in our shipping policy and your order confirmation email, we typically ship orders in full once every item is in stock to keep shipping costs efficient.
We would love to get your in-stock items to you immediately. Please reach out to our team at support@knifecenter.com or 1.800.338.6799 and we can either split the shipment or remove the backordered item so your other gear can ship today.
We appreciate your patience and hope to turn this experience around for you.
Great selection
Great selection of EDC’s at very affordable prices.
6 maart 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thank you for the review! Please feel free to reach out if you ever have any questions about our products.
Best Customer Service, Hands Down
I ordered a knife from these guys and despite it being on back order I couldn’t be more satisfied. This knife is a popular one, and kind of expensive also. However, knife center had the best price and was also insanely responsive upon my checking in on any info they could provide about when the knife might arrive. I will be spending my money at their store from here on out.
25 februari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
We really appreciate your feedback! It’s great to know you had a positive experience with us. Thank you for choosing KnifeCenter, and we look forward to seeing you again soon.
my experience using knifecenter.com
my experience using knifecenter.com: it was very easy to find what interested me, populate the shopping cart, pay for the merchandise, add payment & shipping info.
i can't imagine a better user experience, thx!
24 februari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thanks for the kind words! We’re so glad you had a great experience from start to finish. We look forward to seeing you back again soon!
Antwoord van KnifeCenter
Thanks for the support! We really appreciate you choosing KnifeCenter and are glad we could deliver a great experience!
Ridiculous shipping time
Two weeks to receive an order? I'll never purchase another product from this retailer, ever.
4 februari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thank you for your feedback. I’m sincerely sorry for the delay with your order and the negative experience this caused.
I reached out via Trustpilot for more details but haven't heard back yet. We’d love the chance to make this right—please contact us directly at support@knifecenter.com so we can look into this for you.
Good selection/fair pricing
Good selection, decent prices, I love finding quality knives with your special pricing sometimes, an excellent knife website I will continue to use it!!!!
Shipping was fast and accurate good job guys!!
4 februari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Woohoo! Thank you for the awesome review! We’re so glad you’re loving our selection and those special deals. I’ll be sure to pass your feedback to our shipping team for getting your order out so fast. We truly appreciate the support and look forward to seeing you again soon!
Excellent transaction
Excellent transaction, but I don’t understand why I wasn’t able to use the FREEMORA reward from my email message. Please advise.
Chuck Cox
Newnan, GA
26 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
We appreciate the feedback! The FREEMORA promo is a free gift for orders of $149+ when the code is used at checkout. Since you missed out on this one, please just add a note in the comments section of your next order and our team will make sure to include it! If you have any other questions, feel free to reach out to us at 1.800.338.6799 or support@knifecenter.com.
The fact that you take checks
The fact that you take checks. And SALES! And the assortment of knives. And your knife videos are to me a seller.
24 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
We love hearing this! Thank you for the kind words about our selection and our videos—the team puts a lot of heart into those. We appreciate your support!
They are my favorite knife company on…
They are my favorite knife company on the internet. They have great prices and always ship on time.
18 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thanks so much for your incredible review! We’re thrilled to be your favorite place for knives and are happy to hear you’re pleased with our pricing and shipping. We look forward to seeing you again soon!
Great Customer Service
I have been continuously impressed with knife center's commitment to customer service. I have only had to call a couple of times, but in each instance, they were kind and very helpful. Their website is very user-friendly and they offer frequent promotions. I am happy to continue to give them my business.
16 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Hi Alan! Thanks so much for your fantastic feedback! We're can't wait to serve you again in the future!
Knifecenter Team EXTRAORDINARY
Again, Knifecenter has the most awesome Customer Service Representatives on the Knife Planet. It started about a decade ago with Kristin as a new, bright, bubbly, can-do customer service rep. that did not have “Cannot” in her vocabulary. I owe the start of my journey with Knifecenter to that extraordinary experience that never wavered for years & years till she was promoted up & up into the KC ranks. Over the years Kristen left her mark and the mgt. of KC has found people of that caliber year after year. The Superstar I have the pleasure of communicating with now 2025 till today is Heather … a person of the highest character & values with all the attributes of Kristen and the KC Customer Service Culture… and brings the personal touch to every opportunity she faces in her dealings with me and all the people who call KC their place for the very best selection in EDC knives - tools & accessories and especially true collector knives. Many places have knives to sell - but what happens after the sale or important information about what’s on the horizon for the latest & greatest??? That’s the Secret Weapon Knifecenter has vs. others who want the sale and not building decades of loyal customers - that want the best infrastructure to deal with ??? Today - I had a question concerning and an inquiry that takes a person in the know and the proactive gift to find out - if not known at the time. I cannot say enough about the KC Owner - CEO - Buyers - Customer Service and All Others that make the KC experience one that makes a lasting impression year after year after year.
16 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Woohoo! Thank you for taking the time to share you experience with us! We appreciate you highlighting Kristin and Heather by name and we'll be sure to pass this on to them and the rest of the team. We're grateful to have had your support all these years!
KC has been my go-to for edged tools…
KC has been my go-to for edged tools for years. I've only had one issue (redeeming a gift card) that, due to my error, fell through the cracks. Within a day KC customer service fixed the issue and got us straight. Great selection and quick shipping! I also appreciate that they do not charge until my order is shipped! They have earned my business time and again! TRUSTWORTHY!
13 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Woohoo! Thanks for the awesome feedback! Sorry to hear about the gift card issue but glad to hear we were able to get it resolved for you. Appreciate you!
Quality products with exceptional service.
I have been buying from the Knife Center for more than a decade and have never regretted it. The customer service here is exceptional and the products they sell are exactly as described. At a time when the world seems to be all about “me me me”, I truly appreciate the dedication to the customer.
2 januari 2026
Review zonder uitnodiging
Antwoord van KnifeCenter
Thank you for your kind words and being such a loyal customers for so long! We'll pass this along our customer service team and we’ll be ready for you whenever you need us next!
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