KSL Clinic Reviews 

Have been using KSL clinic for the last four years and the results and process has been fantastic

I had a great experience with KSL after recently having a 2500 graft hair transplant. The team are really friendly, supportive and knowledgeable. The whole process was made really easy.

Always the best service when I get my PRP! 5 star!!!

Soon as I walked in I was made to feel at ease with the day ahead. The team done a great job of making me feel comfortable throughout the day. Can’t wait to see the final results.

I’ve had a fantastic experience with KSL for my PRP treatment. From the initial consultation through to my first treatment, the whole team has been incredibly helpful, professional and welcoming.

I was made to feel completely relaxed throughout, and everything was explained clearly. I received all the information I needed beforehand, which really helped me understand the procedure and what to expect.

The staff member who carried out my treatment was excellent. They were professional, patient and reassuring throughout the whole process, taking the time to make sure I was comfortable.

Overall, KSL are a fantastic company and I’ve been really impressed with the level of care and service I’ve received. I would highly recommend KSL to anyone considering PRP treatment.

Really good experience.staff where very professional and helpful. Would totally recommend this company to anyone thinking of going for a hair transplant

I was very nervous before I had my Hair Transplant, but as soon as I walked into the building Harrington was extremely welcoming on the desk. I then got taken upstairs to Dr. Nishal, Gosha and Faye and they were amazing all day with me, talking me through the procedure and what was going on.

I highly recommend KSL from the consultation with Sam to the staff at KSL, always made me feel reassured and comfortable.

Easily booked. Reminders sent as appointment was a few months in future. Clinic easy to find. Procedure fully explained. Not pain free but not too bad. In and out in 20 mins. KSL certainly very professional and aftercare amazing.

Had another PRP yesterday, as usual top quality service. The surgeon was dealing with someone else, saw me in the waiting room and recognised me instantly despite only seeing me one time almost a year ago, he had a quick check and recommended a better topical solution to help with the growth. The rest of the staff took time to chat and offer advice while I was waiting to go in and as usual the nurse was friendly, chatty and made the procedure as painless as possible.

In for PRP. Always made to feel as comfortable as possible. Would highly recommend.

Good experience from start to finish. The practice was clean and welcoming, and the staff were friendly and professional and would definitely recommend them!

Due my next PRP in a few weeks time and I can see the improvements since the last. Each time I've been all the staff are friendly and approachable if I have questions.

From the get go I was made to feel very welcome and at ease. Everything was explained perfectly and the procedure was ALOT more easy going than I had first imagined. If you are even debating the thought of getting a hair transplant I would say don’t think about it, DO IT. And would 100% reccomend KSL to anyone!

My second PRP, staff always so friendly, helpful and knowledgeable, I could not recommend more highly

KSL have been fantastic throughout my hair journey. Would 100% recommend

Very friendly nurse instantly put my mind at rest and proceeded with the anaesthetic version of RP injections. The fact that the nurse was the same as the one for my earlier treatment was also reassuring.

I had my hair transplant done recently and I couldn’t be happier with the experience. The team was incredibly professional and very mindful of any anxieties. They explained everything clearly, worked efficiently, and made the whole process feel basically painless. I also really appreciated the payment plan, which was zero interest and very accessible. Highly recommend to anyone considering the procedure. I want to give a special shout out to the two wonderful female technicians in Manchester who made my experience just that extra special.

I’ll keep my story relatively brief.
I have been considering a hair transplant and, like many people looking into the procedure, I have found myself confronted by an overwhelming number of companies advertising heavily through Instagram and other social media platforms. One of the companies I contacted was KSL, which advertises clinics in Bristol, Manchester, Kent and other locations, giving the impression that treatment is available relatively locally.
I submitted an enquiry specifically requesting a consultation at the Bristol clinic. I subsequently discovered, however, that the surgical procedures themselves are carried out at their Manchester and Kent locations. Bristol appears to be used for consultations rather than for the actual surgery.

After submitting my enquiry, I received a call from KSL. When I returned the call, I was initially greeted by an AI receptionist. Unfortunately, the conversation was clunky and the system did not appear to recognise who I was, despite my having already submitted my personal details and requested a Bristol consultation.
After several minutes, I was transferred to a real person. During the wait, I was presented with a considerable amount of promotional material about KSL's FUE results and celebrity associations. At a point where I was looking for reassurance and straightforward medical information, this felt more like marketing than consultation.

Red Flag One: The Initial Contact
Having already submitted an online enquiry, I would have expected the person or system contacting me to know who I was and why I had made contact.
Instead, the AI appeared to have no knowledge of my enquiry or my request for a consultation in Bristol. Eventually, I had to be passed to a human receptionist.
For something as significant as elective surgery, that first contact did not inspire confidence.

Red Flag Two: The Telephone Consultation
When the receptionist answered, there was so much background noise that I initially struggled to hear what she was saying, including her name. It sounded like a very busy, open-plan call-centre environment.
She explained that FUE stood for Follicular Unit Excision, but when I began asking more detailed questions, I did not feel I was receiving the level of information I needed to make an informed decision.
I asked whether I could meet a surgeon at the Bristol consultation. I was told that this was not possible because the surgeons operate from Manchester and Kent. Instead, I would meet a "hair expert".
That terminology concerned me.
I am familiar with the hair industry, and the description "hair expert" can cover a very wide range of experience and qualifications. What I wanted to understand was whether the person assessing me would have the clinical and surgical knowledge necessary to determine whether I was a suitable candidate, assess my donor area and scalp condition, discuss realistic graft numbers, and explain what could reasonably be achieved surgically.
If the person carrying out the consultation is neither the surgeon nor someone directly involved in performing the treatment, I would want to know precisely what their qualifications are and what clinical authority they have to advise me.

Red Flag Three: Pricing and Graft Numbers
I was told there were essentially two price points depending upon the surface area requiring treatment, with the cost being somewhere around £6,500.
I was also told that the maximum number of grafts was approximately 2,600.
This raised another question for me. If there is a fixed maximum number of grafts, then simply describing the pricing according to the "surface area" being treated seemed overly simplistic.
Hair transplantation surely involves considerably more than measuring an area of scalp. Donor density, hair calibre, existing hair loss, future hair loss, scalp condition, graft survival, hairline design and the number of viable follicles available all seem highly relevant.
I was also told that approximately 80% of transplanted hairs were expected to be successful and that, if this figure was not achieved, the procedure would be repeated without charge.
Again, rather than reassuring me, this raised further questions that I felt should have been answered by someone with clinical or surgical expertise.

My Decision: By this point, none of my communication with KSL had given me the assurances that I was looking for. Quite the opposite: each stage had raised another question. I therefore decided not to proceed with a consultation. My ten pence worth is this. A hair transplant is surgery. It is also something many of us approach emotionally because the prospect of restoring lost hair can be enormously appealing. UNFORTUNATELY THERE IS NO MORE SPACE LEFT TO COMPLETE MY REVIEW :(

After considering a transplant for a number of months I took the plunge and booked in for a consultation at KSL Manchester. Steve on the day talked me throughly through all the options and I was so impressed I booked in for surgery. Charlie the patient co-ordinator kept in touch numerous times before my surgery day to make sure I knew exactly what to expect, as well as getting my a lovely M&S lunch on the day of my surgery. On the day itself, I was a bit anxious, but needn’t have been. The friendliness, professionalism and kindness of the team were brilliant. I met Dr.Zeeshan who talked me through the procedure and designed my hairline, ensuring I was happy with it all before going through to start the surgery. The procedure itself was painless and Dr.Zeeshan and his team made me feel completely at ease. Follow up after care has been really good with regular check ins during the initial 2 weeks post surgery and I’ve got my first PRP session booked in for next month. Can’t wait to get some confidence back and see my new hair come through over the next year. Cannot recommend KSL and the team at the Manchester clinic enough. Best decision I’ve made in years