Kutchina Reviews 

Multiple hidden clauses, installation ppl dnt say anything about the regular service and if not done motor warranty will get void. Very poor customer service, no proper communication channel no update, better to pay lil extra amount to well known brands atleast their services are better than kuchina, 1 month no of complaint resolution multiple ppl contacted every time askinf what is the issue and after one month they canceled the request

Somebody planing to buy this product pleas think buy any other company. This product and services also very very BAD
I buy this product very bad experience me

My experience with Kutchina has been extremely disappointing and stressful.

I purchased a Kutchina Cruise 378 HOB, and from the beginning, the product had issues that required service support. What followed was prolonged delay, poor coordination, and lack of clear communication. Despite multiple follow-ups, emails, and explanations from my side, the issue was not resolved in a reasonable time frame.

While the customer support team responds politely, the actual resolution process is painfully slow. There is a clear gap between customer communication and ground-level service execution. I was made to wait far too long for a basic and essential kitchen appliance issue to be addressed.

For a brand positioned as premium, this level of service is unacceptable. A kitchen hob is not a luxury item—it is a daily-use necessity. Delays like this disrupt everyday life and cause unnecessary mental stress to customers.

I expected better accountability, faster action, and more transparent updates. Unfortunately, my experience has shown that after-sales service is a major weak point for Kutchina.

I hope the company seriously improves its service workflow and response time, because product quality alone is not enough if customers are left struggling after purchase.