Lancashiredoubleglazing Reviews 

263
•
TrustScore 4.5 uit 5

4,3

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Beoordeeld met 5 van de 5 sterren

It was a callout to look at two first floor windows which had been unable to close properly since buying the house. My daughters room was one of the rooms and it was concerning me the whistling sound... Toon meer

Beoordeeld met 5 van de 5 sterren

My westerly sea facing window handle seized up due to the salt. I phoned LDG and Steve the fitter came round the next day and fixed it. I always judge a company on service and this was spot on. The pr... Toon meer

Beoordeeld met 4 van de 5 sterren

We needed to replace our storm doors and contacted LDG. Owen was great, really helpful with design choices and colours so we went ahead and paid a deposit in March. On the 16th June the doors were me... Toon meer

Beoordeeld met 5 van de 5 sterren

Experience was seamless from the start. Had someone round to show me options and discuss costs, very professional and upfront about the fees. They were very accommodating to my budget and not... Toon meer

Bedrijfsgegevens

  1. Dubbelglaszetter

Geschreven door het bedrijf

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

263 reviews

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Heeft 37% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,3

Alle reviews

(263)

50 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic service from start to end

Had a new front door and side panel fitted in beck brown (black) and couldn't be happier with it. The whole service from initial point of sale with Owen, to the surveyor, and finally Harry the fitter was fantastic. We're very happy with the product and service and are now planning to use them for our windows too.

26 januari 2026
Review zonder uitnodiging
Logo Lancashiredoubleglazing

Antwoord van Lancashiredoubleglazing

Thank you for your kind review

Beoordeeld met 5 van de 5 sterren

Thermal roof panels

Good afternoon.i recently had thermal roof panels fitted on my conservatory roof and i want to say i am very pleased with the work done the lads that came where very good at what they did.everybody that as seen them commented how good a job was done it has totally transformed the room,gavin & dave did a brilliant job nothing too much trouble for them they are credit to your company.a gratefull client.philip kemp.

26 januari 2026
Review zonder uitnodiging
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Antwoord van Lancashiredoubleglazing

Thank you for the kind review Mr Kemp

Beoordeeld met 1 van de 5 sterren

Shambles

We recently employed Lancashire Double Glazing to fit a bay window, bedroom window, 2 cover boards and a new front door. The work was carried out in one and a half days. After completion of the work and on closer inspection we were stunned to see the complete mess the fitters had left our new windows in. Parts of the bay window missing. The cover board in the bedroom not fitted at all. Sealant spread over the new frames and the cover boards ends not fitted. a gap at the top of the window frame.
Following a phone call of complaint a staff member came out to inspect the work. We requested that they send different fitters to make good the original work. Our wishes were ignored and the same fitters arrived back. We didn't let them in and again requested different fitters. No such luck. LDG were insistent on sending the same fitters. It took them as long to put right all the mess as it did to fit the window and door originally. It took another visit, this time by the installation manager to finally finish the windows as sealant had been missed, letting in a draft. All the work has now been rectified. We will never recommend LDG to anyone. We felt totally ignored concerning our wishes. I have posted this review along with photos on Google review. As for their promise to look into it I'm still waiting. Not holding my breath,

24 november 2025
Review zonder uitnodiging
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Antwoord van Lancashiredoubleglazing

UPDATE 15.01.25

Good Afternoon,

Thank you for confirming your account details.

A response has been posted out first class to your address on our records.

Kind Regards
LDG

Good Afternoon,

Please can you confirm your account number so we can look into this for you?

Thanks
LDG

Beoordeeld met 5 van de 5 sterren

The service was of a high standard

The service, quality of the products is of high standard. I love my new front door and I can tell it has been made to a high standard. John and his apprentice who installed my windows and door were lovely and did a really good job. Would definitely recommend and use again in the future.

21 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very professional job...

Had my Kitchen Window replaced... Very professional service from survey, manufacturing and fitting... They kept in contact regarding timescales and fitting....

19 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Product, Service & Fitting

We had some bi-fold doors fitted to the back of our house. Owen came out to see us and was friendly and helpful, working with us to get it to our specifications (number of panes etc). The surveyor's came out not long after and were also very professional and punctual. Finally, the fitters came to install the doors, which look amazing. Again, everyone was very professional and they did a great job. A few months later, we needed a slight adjustment to and LDG were happy to send someone out to assist. Would highly recommend for anyone looking for work done on their house. We will be using them again for the front door of our property too.

30 november 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Thank you to everyone for my beautiful…

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price.
There were a few glitches on the way especially navigating around my work commitment etc as the work did not start on the date agreed (hence the 4 stars ) but it did work out in the end. The incorrect window was put in my back door but Owen sorted it out for me straight away.
John & Ethan did an excellent job installing the windows and John was brilliant with Ethan, his apprentice, very impressed, (5 stars 🌟 👏👏)

3 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent from start to finish

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful not to damage any decor and very professional. Would not hesitate to us LDG again in the future.

30 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Last windows completed

Last windows completed. Yet again, fantastic service. Ged was very professional and like Harry before, tidy, clean, respectful. Definitely a worthwhile local business. No hard sells, gimmicks but very helpful and honest. Five star service from me.

31 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Conservatory improvement

My overall experience with Lancashiredoubleglazing.co.uk proved to be complete satisfaction There was not one area of this team I could fault from office staff to initial sales and above and beyond the fitters and plasterers making an overall excellent final outcome . Will most certainly be using this firm in any future work . My great thanks to all involved

17 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It's amazing..the aftercare u get from…

It's amazing..the aftercare u get from tony Barnes is brilliant..from start to the finish of my window order..fitting and now my front door order ..well this company goes out of there way to make the experience great
Well done lancashire double glazing and a big Thank you

3 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Been using this company since I moved to the area!
Owen sorted us out with a great price, and then the lads fitting the windows were so quick! And tidy. The windows are great, will always use this company 👌

1 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

LDG Owen Gilmartin

Having previously used LDG and being happy with the service provided I requested a home visit to speak about replacement windows and doors. So Owen Gilmartin arrived as arranged took some details and went into great detail about Lancashire Double Glazing's history and evidenced his explanation to us. We had many examples shown to us about the doors and windows. Owen allowed us to have a look through the catalogues and we chose our replacement doors and windows, the appointment ran on sometime but he did not rush us at all, he even found out who had been the fitter from our last job to take on our new installation. We are quite happy with both Owen and LDG.

24 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

HUP! Extension…

Going with Lancashire Double Glazing Group for my extension was by far the best decision compared to trying to organise builders and contractors myself. The whole process was smooth from start to finish – everyone involved was efficient, turned up on time, and kept everything tidy throughout the work. As part of the project, we also had our living room wall knocked through and replaced with sliding doors, which has completely transformed the space and looks fantastic. We opted for the HUP! system for our extension which has been finished to a very high standard. I couldn’t be happier with the result and would highly recommend them to anyone looking for a reliable and professional service.

22 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Untrustworthy and disorganised

Currently on month 4 of what was pitched as a 4 week job.
Constant no shows from some of the trades people, although equally quick to point out that a couple of them have been excellent but let down by an extremely poor back office structure. We have been left to chase up the absentees individually whilst the representative of LDG has blatantly lied about absences as we now know they were sent to other jobs.
Shocking communication throughout and a complete lack of respect for their clients and not a shred of accountability. We were told last Monday that the work would be finished by Friday, only for the electrician to disappear again and us being ignored by the office.

Untrustworthy & disorganised. Would definitely not recommend.

17 augustus 2025
Review zonder uitnodiging
Logo Lancashiredoubleglazing

Antwoord van Lancashiredoubleglazing

Good Afternoon,

We are unable to find your name on any of our date bases, please could you provide your contract number with Lancashire Double Glazing or call our head office on 01772 203111. Kind Regards LDG

Beoordeeld met 1 van de 5 sterren

Poor - did not turn up - deposit needed!

This company did not turn up when booked - causing anxiety for my 91 year old mother. They then claimed that they required a 15% deposit for a new door BEFORE coming to survey the job. This is ridiculous! Shifting the blame for poor communication on to the customer and if this is correct - expecting a deposit before even visiting the property. Give a wide berth!

14 augustus 2025
Review zonder uitnodiging
Logo Lancashiredoubleglazing

Antwoord van Lancashiredoubleglazing

Good Afternoon,

We are unable to find your name on any of our date bases, please could you provide your contract number with Lancashire Double Glazing or call our head office on 01772 203111. Kind Regards LDG

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