Latamairlines Reviews 33

LATAM Airlines infringe la normativa de consumo española y europea. Al aplicarme la cláusula 'no-show', la aerolínea ignora la Sentencia 631/2018 del Tribunal Supremo de España y el Reglamento (CE) 261/2004. He sido víctima de una denegación de embarque injustificada tras haber abonado íntegramente mi billete. Exijo el reembolso del billete de ida no utilizado, el mantenimiento de mi trayecto de vuelta y la compensación correspondiente por denegación de embarque (Art. 7 Reg. 261/2004).

Nuestro vuelo de Madrid a Buenos Aires vía Sao Paulo fue agradable y placentero. Cuando aterrizamos en Brasil nos avisaron que nos habían cancelado el vuelo a Bs.As. por una huelga en Argentina. No tardaron más de 40 min en reubicarnos en un hotel con vales de taxi de ida y vuelta. mas hotel y comida todo pagado por la empresa. El personal muy amable y atento, lo único que tardaron cinco días en reubicarnos el nuevo vuelo, pero como mi viaje duraba 45 días, la verdad es que no me molesto en absoluto. La vuelta también fue muy agradable y sin retrasos. Sin duda volveré a usar sus servicios.

Tutto quanto è successo en febraio 2026 en el
Aeroport INTERNATIONAL Arturo Merino Benitez a SANTIAGO DE CILE Una grande perdita economica para mi totale, una azienda che dovrebbe inizire a creare una minima tipologia di servizio al cliente da qualche parte.
Hanno rotto il lucchetto della valiggia mi hanno derubato, svaliggiato di tutti i mie oggetti personali e da diversi oggetti dentro, orecchini di oro bianco, come un paio de scarpa della L.Vuiton, cera una beauty di tessuto beige e uno di pelle piu moderno dentro cera un set completo molto costoso regalo di natale della Estee lauder/ alcuni prodotti della Dior.
Ho perso devvaro molto di piu di quanto inzialmente avessi pensato.
La verita non vi fidate da questa Aerolinea muy desonesta e cattiva.
Sono arrivata la mattina presto al Aeroporto Arturo Merino Benitez con la mia valiggia/trolley in mano e la mia borsa personale da Bogota e gli avevo ogni cosa cosmessi ed altro, al abbordaje sono stata richiamata da uno dei loro operatori dicendo che quell ( trolley ) doveva andare in stiva gia che era molto pieno il volo e non stavano faccendo salire con il mini/trolley in mano !!! cosi obbligata la ho consegnata, a quel punto ho sbagliato io ???? NO, NO, IO NON HO consegnato la mia valiggia, me la hanno pratticamente strapata di mano, gli mi hanno portato via il trolley e poi RIconsegnata nelle catene rotto del lucchetto, il trolley era stato apperto tutto e svuotato dal contenuto di ogni cosa a me importante !!! da miei oggetti personali ... siete dei miserabili ladri... organizzatevi e pagate per i danni causati della vostra totale irresponsabilità..... Fa cosi male perdere le cose che per un motivo especiale hai acquistato e conservato.

Very poor customer service. I can rate it zero star if had an option. I had multiple flights with them and each flight got rescheduled and my baggage allowance removed in process and customer service was very unhelpful.

Absolutely unacceptable service – never again with LATAM Airlines.

Our outbound flight (Lima → Iquitos) was cancelled, and the only “alternative” offered was a replacement flight two days later at 3 AM. That is not a solution—it’s a joke. Since this was not an option, we were forced to buy expensive last-minute tickets with another airline.

The return journey was even worse. We already had valid boarding passes, arrived at the gate, and were then told during boarding that there were no seats available. How is it possible to issue confirmed boarding passes and then deny passengers entry?

Instead, we were offered a later flight in the afternoon, which caused us to miss our connecting flight to Germany, leading to significant additional costs and disruption.

No reliability, no accountability, no professionalism. If you value your travel plans, avoid this airline at all costs.

On 28/2 I flew Premium Economy from Cartagena to Bucaramanga via Bogotá.

Premium Economy is the highest class available on this route and was presented during booking as including the benefit:
“Access to LATAM VIP lounges.”

There was no lounge available in Cartagena.
During a 4-hour layover in Bogotá, there was no lounge access either.

When I asked staff for clarification, I was told there is no lounge and that I should submit a written complaint.

The handling of the situation by the ground staff was unprofessional and demonstrated a lack of training and customer service standards. There was no clear explanation and no attempt to manage the situation properly.

If Premium Economy is the top product offered on this route, it should at minimum deliver the benefits explicitly advertised at the time of purchase.

This is not about comfort.
It is about transparency and credibility.

If I could give 0 or negative stars, I would. This has been the worst experience I have ever had dealing with any airline. We simply wanted to add our lap infant, which we were informed could be done at check in— and I have traveled extensively on numerous international carriers, often in Business Class.

To make matters worse, LATAM is currently the only airline offering direct flights to Brazil from where we live. We travel there frequently, and unfortunately our hands are tied due to limited competition. I strongly urge other airlines to expand direct routes to Brazil to provide travelers with alternatives.

We arrived approximately 4 hours prior to departure with all required documentation for our infant son. We were fully prepared and acting in good faith.

At the airport, we were instructed to resolve an internal issue by calling customer service while standing at the C check-in counter. We remained on hold for over 3 hours at the check-in desk, and as a direct result, we missed our flight — a trip we had been planning for over 5 months.

Because of this, we were forced to stay overnight at a hotel at our own expense. LATAM refused to compensate us despite the delay being entirely caused by their internal operational confusion and inability to resolve the matter in person, even though we were told it could be handled at the ticket counter.

In total, it took a day and a half and approximately 8 cumulative hours on the phone to correct an issue that other international airlines handle routinely and efficiently. There were multiple “dropped” calls during this process, which felt intentional given the timing and frequency. Each time a call was disconnected, we were forced to restart the entire process from the beginning, repeatedly explaining the situation and resubmitting information. No one seemed to know how to resolve this issue and we repeatedly recieved contradicting information from multiple agents.

We made repeated attempts to reach customer service. Only after I contacted the U.S. Department of Transportation did LATAM finally respond with seriousness.

To make matters worse:
• We were traveling Business Class.
• LATAM sent us an email requesting extensive documentation (itinerary, expenses, credit card statements, etc.).
• In ongoing email correspondence, they repeatedly addressed my wife despite my clearly stating my name and asking to be addressed correctly. This shows a lack of attention and basic respect.

LATAM wrote:

“Once we have the documentation, we will analyze the case and take the appropriate steps to resolve your request as quickly as possible.”

After providing all requested documents, we received this response:

“We have reviewed your case and would like to inform you that we have not identified any outstanding amounts that would require cancellation.”

We were not requesting a cancellation. We were requesting reimbursement for the hotel stay caused by missing the flight due to being held on the phone at their instruction.

After numerous exchanges, LATAM stated they stand firm and would not compensate us.

Under ANAC Resolution No. 400/2016, Articles 28 and 30, when a passenger experiences a delay or missed flight due to the airline’s operational responsibility, the airline must provide material assistance, including accommodation when an overnight stay becomes necessary. This was refused.

It is also worth noting that LATAM’s internal operational issues appear to be ongoing and widely reported. While the airline has received high ratings from organizations such as Skytrax and the APEX Passenger Choice Awards, these accolades stand in stark contrast to consumer-driven platforms like Trustpilot, where customer experiences reflect significant dissatisfaction. As a consumer, this discrepancy raises serious concerns about consistency between industry recognition and real-world service experiences.

This entire experience caused unnecessary financial loss, stress, and significant emotional strain while traveling with an infant.

Issues happen in travel. What defines an airline is how it takes responsibility. In this case, LATAM failed.

I cannot recommend them based on our experience and strongly urge other travelers to avoid them.

I am Michael Cole with my partner Vera were so impressed with Latam Airlines from Lisbon to Fortaleza the crew were so helpful with instructions for security of bags and handing out spring water to everyone and later delicious food free videos or films,music, before landing also with chocolate biscuits and other biscuits I want always to fly with Latam even though it was part of a group flying before with TAP Portugal everyone had to buy spring water and food I was disgusted with them I will always be truthful and recommend Latam Airlines to everyone it was so impressive

I contacted LATAM customer service to correct a booking error and was treated in an unacceptable and intimidating manner by an agent named Alvin. He claimed our tickets would be cancelled due to unpaid “airport taxes for Brazil,” which were never clearly disclosed during purchase. He threatened to cancel the booking without refund if I did not call back within one hour and ask specifically for him. Due to this pressure, we felt forced to pay a very high additional amount. Another agent later behaved politely, which shows the issue was the conduct of this agent. This experience caused unnecessary stress and was extremely unprofessional. cases 69181012 and 69265179

I’ve been trying to book a return flight from Lisbon to São Paulo for almost 15 days, and LATAM’s website simply does not allow payment. I tried multiple debit cards (Portuguese Visa, Italian Mastercard, and even a virtual card). All failed. My bank confirmed everything is fine.

Customer service was a nightmare: I called 10 times, calls kept dropping, no one ever called back, and the background noise was so bad at one point people were literally screaming. I was close to completing the booking with an agent when the line dropped again—end of story.

I’ve worked in customer service for years and I’ve never seen anything this chaotic. The only reason I’m still trying is because a friend already booked the same flights. Meanwhile, prices have gone up due to LATAM’s own failures.

No apology. No solution. Zero accountability.
Worst airline booking experience of my life.

I have tried to make a case 5 times (no exaggeration) and their website does not work.

I am writing about an experience on a flight where the seat had brown marks and I had to use the plastic from the blanket to sit on to avoid damaging my pants.

The seat pocket was full of crumbs from previous passengers. This is unacceptable for a flight I spent £2300 pounds on.

I chose to pay significantly more than other airlines as I thought LATAM would be a better experience, but the aircraft and lack of cleanliness was disappointing.

While the staff was lovely and your app is great the aircraft really needs updating and cleaning

Only great experiences so far!

Spent almost $10,000 in 2025 between LATAM flights and Booking reservations specifically to earn Platinum status - choosing LATAM over cheaper options every time. Their system promised points at every step of the Booking promotion.
Points weren't credited even after the 64-day wait period. I reached out to support and provided all documentation requested.
Result? Zero response for 2 weeks and counting. Not even an acknowledgement.
Gold member "preferred support" is apparently just marketing fiction. Flew without the Platinum status I earned. Missing 10,000+ points that would have been credited if LATAM honored the promises their own system made.
Avoid this airline and their promotions - they won't honor them.

I had one of the worst airline experiences of my life with LATAM. My checked luggage was loaded onto the aircraft, yet LATAM denied me boarding at the gate. As frustrating as that was, what came next was even more unbelievable.

Despite the fact that international aviation rules (IATA Resolution 780) clearly make the airline fully responsible for baggage once accepted and especially once loaded, LATAM refused to return my luggage, refused to let me file a claim, and kept giving me contradictory answers. I was left stranded without my belongings while my suitcase continued on the flight without me.

Instead of helping, LATAM agents simply kept repeating that “nothing could be done,” even though they were the ones who loaded my bag while preventing me from boarding. No explanation, no accountability, no basic customer service. Just complete indifference.

I travel frequently, and I have never encountered an airline that mishandles a situation so obviously within their responsibility and refuses to assist a passenger who was denied boarding through no fault of their own.

LATAM’s treatment was unacceptable, unprofessional, and frankly shocking. If your trip or your belongings matter to you, think twice before flying with them. Their lack of responsibility and refusal to follow standard international procedures is a huge red flag.

LATAM delivered one of the worst travel experiences I’ve ever had.
I originally booked a round-trip ticket London–Cascavel–London. Due to a family emergency, I had to stay in São Paulo and couldn’t take the domestic segment from GRU to Cascavel. Before making this decision, I spoke to LATAM staff both in London and again in São Paulo, and no one told me that skipping the domestic segment could result in canceling my international return.
But when I checked the LATAM app, I discovered that LATAM had cancelled my return flight to London without my consent — a flight I fully paid for and never asked to change.
To make things worse, customer support gave me completely contradictory information:
One agent said I had up to a year to rebook the unused segment, free of charge.
Another insisted I had to pay about BRL 2,800 to “rebook,” even though I am not changing my date or destination — I only need to board the return flight from GRU, where I already am.
LATAM cancelled my flight on their own and is now trying to charge me to get it back. This is unacceptable.
I’m stranded in São Paulo, my husband is flying home from Cascavel on the same day, and LATAM is offering no solution, no responsibility, and no consistency in their answers. The emotional stress and lack of support have been overwhelming.

I cannot recommend LATAM to anyone. Their customer service is unprepared, their communication is misleading, and their policies punish customers in vulnerable situations.
Avoid this airline if you value transparency, reliability, or basic respect for passengers.

Solo me voy a referir de LATAM Airlines Chile, la peor atención que pudimos haber tenido por parte del personal de embarque. Maltratan a los pasajeros tratándolos como si fuéramos ganado. Subir al avión luego de tratar con esos personales chilenos, deja una amarga sensación que acompaña durante todo tu vuelo. En chile, vean otras opciones.

LATAM’s service also presents challenges. The airline’s compact cabin, irregular boarding schedule and stringent security checks increase the workload at the airport. Passengers are required to remove their shoes for X-ray checks and their laptops and iPads from their carry-on luggage. The safety of electronic devices in the cabin compared to their carry-on bags is uncertain as battery status will not be different.

The airline’s app is also problematic, particularly when there are changes such as delays. It will only display a ‘delayed’ message without providing the actual update schedule for the flight.

Después de denegar el embarque en Sao Paulo en el vuelo de conexión a Buenos Aires, la compañía perdió las maletas, que no llegaron a destino. La aerolínea no da más información que el que están buscando la maletas. Sólo queda rezar porque la profesionalidad esté por encima de la tentación y la avaricia.

While I appreciate the refund provided for the original ticket, it does not come close to covering the $3,200 I was forced to spend on new flights booked at the last minute. This cancellation occurred during holiday travel and caused significant stress, especially as I was traveling with elderly family members and young children.
The disruption led to considerable inconvenience, emotional strain, and additional expenses. A simple refund is insufficient given these circumstances. LATAM Airlines should take full responsibility and provide fair compensation for the hardship and costs incurred.
This experience reflects a serious lack of customer care and accountability. I strongly urge LATAM to review its policies and improve its responsiveness to passengers in similar situations.

True to form LATAM again showed how much they have to learn.
Managed to get my boarding pass online, but next day when I needed it, the system didn't even recognize me. I didn't exist! Neither by passport nor email address. HOPELESS! as in ABSOLUTELY! how is that even possible!