Laurel Road Reviews 

My experience has been over excellent. As of this date, I had no issues, and everyone I have spoke to has been very polite, efficient and professional. If I have one critique is that the technology, for the website has been hit and miss.

My experience with Laurel Road has been phenomenal. I already had a loyalty checking account, and simply adding the high-yield savings account was simple, easy, and seamless. The high yield savings account is the top of the market, and the terms and conditions are really easy to understand. Simply connect your banks and move money in an instant.

I have had nothing but issues since I applied for the high yield savings account.
1) When applying you should consider giving the option for customers to add a co-owner from the beginning instead of having to wait 2 weeks to be able to do so.
2) when applying, you should state that the name has to be EXACT as the external accounts we will be linking for transfers or else it won't get verified. And when it can't be verified there is no explanation as to why. I had to request for you guys to change my middle name to just my initial...then wait a few weeks for that to be done and then my account still siad it cannot be verified. I then requested my husband as a co-owner thinking maybe that is the issue becasue he is a co-owner on my external account (neither of us our primary on our external account just joint). On the form to enter the co-owner's name it asks for a full middle name but NOWHERE does it have a special note section where I could ask you guys just to use his middle initial so that it matches his name on our external acct. So then after he was added as a co-owner I had to call you to change his mid name to just his initial..still waiting for that to be done. I have to log in each day to see if/when the change has been made. No email or notification to alert the change..would be helpful. I have had to call in numerous times trying to figure out why my external account won't verify. A rep suggested I try zelle to transfer money (since if I transfer from my external account, they tansfer a fee each time). I set up zelle only to get errors within my Laurel road account, I had to call again just to learn that zelle doesn't work with savings accounts. I was told that after you change my husband's middle name to middle initial, if I still can't get my extrnal account verified, then try and have my husband create a login and then have him try. if that doesn't work then I need to set up a laurel road checking account so that I can write myself a check to deposit into my external account when I need to withdraw. It has all been such a hassle. I am not comfortable with laurel road having my money if I can't easily get it back to my external account

The transfer time seamed rather long I hope when I need money to go to my external account it doesn't take quite as long. Interest rate is what I was going for

Ease & speed of online application and approval. Great APY rates too!

A month has passed by without access to my funds. Spoke to the customer service today and still the same answer, there is no SLA and/or timelines when the review process will be completed. Anyone who is having the same issue, I recommend you put in a complaint with the OCC who is the regulator for KeyBank. Hopefully, when enough of us put in these complaints, the bank will consider changing their process.

without a notice they froze my account. My direct deposit was blocked. I don't have access to my funds. There is no customer service, or explanation. So basically if they were an individual I'd have them arrested for theft. But since theyre a bank, I have to hope they give me my money. Oh and they owe me a $200 bonus. And they charge bogus fees

I now have deposited $34k with Laurel Road / Key Bank. The money going in has been easy for deposits. Attempting to link accounts with my banks & investment accounts has been disastrous. Speaking with clueless customer reps has not been helpful . This isn’t my first rodeo linking bank accounts. It’s kind of interesting I can attach my Wells Fargo checking account to deposit funds, however I can’t link them to withdraw any funds. The response I receive from my link process with Laurel Road / Key Bank website is it’s an inactive account. I think it’s time this week for me to contact the FDIC AND FBI this week. This could be another FaceBook/ Meta fraud company.

You provide an easy online experience. Great savings interest rates. Unparalleled bonus money for direct deposits. All banks should be like Laurel Road.

Amazing customer service , signing up for checking and savings was an easy process so far Soo good to be honest

This Laurel Road online banking is quite reliable. Their staffs are honest, fast and courteous. Their verification process makes you feel safe for them to handle your banking needs. I hope to see them grow nationwide.

Unique promotions you have. I’ve been direct depositing my SS check every month into PNC for years and they have given me jack.

Hello customer service is great everyone that I speak with is very nice and helpful and friendly thank you so much!

DO NOT GIVE ANY MONEY TO THIS COMPANY! Looks at all the similar reviews how this company is screwing over anyone trying to transfer money out!!!! BEWARE!!!
I initiated a transfer and they did not tell me they were locking me out of my account. I just thought the app was not working (again!). So I tried to log in online instead and then they had a pop up saying to call to get your account unlocked. I thought maybe the password I had put in wrong. So I had to call to learn my account was locked due to the transfer I initiated and they were looking into fraud. NO notification otherwise from them. Not even an email. I had even verified micro deposits before initiating the transfer. So isn’t the point of microdeposits for verification?!?! Then they take 10 business days just to assign it to someone to even look into it for fraud. You can not talk to the fraud specialist. They state they will let you know of their results via letter at an unknown time. I even talked to their Executive Office at KeyBank who really isn’t helpful at all either because they need to try to talk to someone at Laurel Road. So anytime I call it’s an hour call because it’s constantly being transferred and talking to multiple people, yet no one can ever provide useful information or resolve the issue. A month of being locked out so far at this point. (PS love how they listed a number to call in response to this message that when I did call just rang and rang!!! If that doesn’t tell you something!!!)

I don't recommend this bank if you want access to your own funds and lack of customer service. I opened a Laurel Road Checking and Savings account recently. They locked the Account for no reason and restricted my access. I called the customer service they told me I had to wait 15-30 business days to review and up to 7 business days to receive a piece of mail for more information on the why my account is under review! Why couldn't they review my account before opening and accepting deposits instead of locking me out for over a month?

This company offered a bonus for direct depositing 2500 into a checking, after the direct deposit was made and I qualified I tried to use the 2500 and they froze my account and locked me out of the online portion, the few people I have talked to are clueless and key bank doesn't want to help either. It's now been 15 days.

They defrauded me. I opened a savings account with $5000, I have a checking account that my payroll direct deposit goes in and they locked both accounts. I wrote checks from my checking account and they are bouncing left and right. I am going to contact FBI to report them. Their actions indicate criminal intent. Stay away from them they will do the same.

I would like to rate this higher, but I too have had a problem with my account being frozen for fraud, without notice, over a weekend, and customer service wasn't available. I also had the displeasure of speaking to someone that had no idea what they were doing, at. all. I was able to speak with another individual during another call who was able to address my needs and concerns quickly and efficiently. Laurel has a good loyalty/work perks program, but I am surprised at some of the issues I've had. My questions since the initial incident have been handled well, by that same person who was helpful. If I'm able to go a few months without issues, I'll be happy to revisit my rating.

Despite my numerous attempts to seek assistance, I have yet to receive any help. If someone from Laurelroad happens to come across this message, I implore you to address this matter urgently. I have reached out a total of six times, including a call made today, but each time I am told there are no updates. At this point, I am beginning to suspect that the bank is intentionally scamming me. It has now been 22 days since this issue first arose.