I started the trial for the matinika face cream and ashkara under eye cream. After application my skin felt soft and the cream didn't feel oily or dry. There was a gentle aroma to the cream too which... Toon meer
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I am now updating this to say that the company have contacted me and have done everything to put this right, i am also going to be refunded. It is always possible to make a mistake and am happy to h... Toon meer
Bedrijf heeft geantwoord
Absolutely love these products skin feels so hydrated and smooth, no pushy sales I dealt with Debbie who was so lovely and knowledgeable. Would definitely recommend
Bedrijf heeft geantwoord
I highly recommend Matinika moisturizer morning and night to keep your skin thoroughly hydrated. Pairing it with the Olulala retinol has been a game-changer for me, my skin feels noticeably smoother,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contactgegevens
London, Verenigd Koninkrijk
- support@lavielabs.com
- www.lavielabs.com
3,9
Goed
989 reviews
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I give the product 5 stars but…
I give the product 5 stars its amazing ! BUT l have stopped using the product after 2 years of subscription because l kept getting sale calls from ' GUY ' who would be impossible to get off the phone and felt very much like a hard sale with a hard close . I miss this product but l don't miss the calls from Guy .
3 januari 2025
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you for your kind words about our product! We're delighted to hear that you loved it and gave it 5 stars – it truly means a lot to us.
We’re very sorry, though, to hear about your experience with the sales calls. While our intention is always to provide helpful information, we understand that the calls may have felt overwhelming, and we sincerely apologise for that.
Your feedback is incredibly important, and we’ll make sure to address this issue to improve our approach. If you’d like to return to using our products, we’d love to assist you without the concern of unnecessary calls. Please feel free to reach out to us at support@lavielabs.com, and we’ll ensure you have a seamless experience moving forward.
Thank you again for sharing your thoughts, and we hope to have the opportunity to serve you again in the future.
Warm regards,
The Lavie Labs Team
Antwoord van Lavie Labs
Thank you for your loyalty! We're thrilled to hear it's been consistently reliable for you over the years. 😊 We appreciate your support and are here if you need anything else
Antwoord van Lavie Labs
Thank you for your kind words! We're so glad you're happy with the cream and our service. 😊
Antwoord van Lavie Labs
Glad to hear it was a hit! Perfect timing too—happy holidays! 🎄😊
Lavie labs are truly the best skin care…
Lavie labs are truly the best skin care products that I have used. The Immortal leaves my skin soft, and has absolutely diminished fine lines on my face, it has the smoothest texture and absorbs without leaving any greasiness. I love the eye serum too, it has reduced eye bags and dark circles making me look less tired. The skin brightener is excellent too and I use this before applying Immortal, it just rids me of any dead skin cells and leaves my skin really smooth, makeup is so much easier to apply. I use the retinol cream at night time, love this too, it makes my skin glow.
I really can’t speak highly enough of these skin care products, they truly work miracles.
Thanks must go to James at Lavie Labs for his amazing customer service and advice. Thank you 😊
10 december 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you so much for your wonderful feedback! We're thrilled to hear how much you love our products and how they've made a difference for your skin. It's amazing to know that Immortality, the eye serum, and the rest of the products are working so well for you! We're also glad James could provide you with such great customer service. 😊
Your glowing skin is the best reward for us, and we truly appreciate your support. Thanks again for sharing your experience, and we look forward to continuing to support your skincare journey!
A lovely cream smells of lavender and…
A lovely cream smells of lavender and not 2 strong skin is lovely n smooth ..only bought it as it was the Black Friday sale as this cream is 2 expensive if it was cheaper I’d buy it all the time unfortunately at this price I won’t be buying again
2 december 2024
Antwoord van Lavie Labs
Thank you for your feedback! We're thrilled to hear you enjoyed the cream's lavender scent and how it leaves your skin feeling smooth. We understand pricing can be a concern, and we truly appreciate your honesty. We'll pass your thoughts along to the team as we’re always striving to make our products more accessible. 😊
Antwoord van Lavie Labs
So glad you love the cream! It’s always great to hear positive feedback. 😊 We appreciate your support and are here if you need anything else
Face creams
Excellent service very quick to deliver customer service is brilliant products are top of the range
28 november 2024
Antwoord van Lavie Labs
Thank you so much for your kind words! We're thrilled to hear that you're happy with our service, quick delivery, and products. Your satisfaction means the world to us, and we’re always here to assist you whenever you need. 😊
the products are amazing
the products are amazing. but the sales person I dealt with Guy made the experience even better
20 november 2024
Antwoord van Lavie Labs
Thank you so much for your kind words! We're thrilled you love the products, and we're glad to hear Guy made your experience even better. We'll be sure to share your feedback with him! 😊 We appreciate your support and are here if you need anything else
Had a cold call from a very charming…
Had a cold call from a very charming guy but it went on and on and you end up with a long recommended list of their amazing products especially tailored to you. I didn't let him finish as after 30 minutes of hard sell, I gave up knowing this was going to be a long term, very expensive commitment and hung up!. Sorry Lavia Labs - this sort of sales technique is not for me.
26 november 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Dear Marion,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your recent experience didn’t meet your expectations.
Our approach is designed to provide a personalised consultation, where we take the time to understand each customer’s unique needs and recommend tailored solutions. We aim to be thorough and ensure you have all the necessary information to make an informed decision.
Our goal is always to provide value and help you choose products that align with your specific needs and goals.
If there’s anything we can clarify about our products or services, or if you’d like to revisit the consultation at your convenience, please let us know, we're always here to help.
Efficient prompt service and excellent…
Efficient prompt service and excellent product
11 november 2024
Antwoord van Lavie Labs
Thank you for your feedback! We're delighted to know you appreciated our efficient service and excellent product. Your satisfaction is our top priority!
Love the product and excellent service
Love the product and excellent service
1 november 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you for your kind words! We're thrilled to hear you love the product and had an excellent service experience. Your support means a lot to us!
Good Company and good Customer Service
The company has looked after me at all times e.g. if a bottle wasn't dispensing correctly, they immediately sent a new bottle.
I have all my questions answered about skin care in easy to understand terms (via the phone calls).
But best of all, the creams are now proving to be effective after a year of use - lines less noticeable and neck skin more attractive than before. It's great!
7 november 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you for sharing your experience! It's wonderful to hear how well we supported you, from replacing products quickly to providing clear skincare advice over the phone. And the results you’re seeing after a year of use sound fantastic—it's great that the creams are making a noticeable difference for you! We’re grateful to have loyal customers like you, and we're always here to help!
Sent the cream quickly
29 oktober 2024
Antwoord van Lavie Labs
Thank you for your feedback! We're glad to hear that the cream was sent quickly. We appreciate your support and are here if you need anything else
Antwoord van Lavie Labs
Thanks for sharing your experience! It’s great to hear that you’re enjoying the cream's texture and that the delivery was prompt. Your feedback really helps a lot! We’re grateful to have loyal customers like you, and we're always here to help!
Very happy with the service
Very happy with the service, the chap i spoke to was very pleasant and helpful.
21 oktober 2024
Antwoord van Lavie Labs
Thank you for your feedback! We're thrilled to hear that you had a positive experience and that our team member was pleasant and helpful. If you need anything else, feel free to reach out!
Antwoord van Lavie Labs
Thank you for your feedback! I'm glad to hear that you found him helpful and informative. It’s always great to have someone who goes above and beyond!
Great company, amazing products
James at Lavie Labs always goes above and beyond. He’s very attentive, keeps me informed about new products and always gives me the best deal possible.
The products themselves are amazing and I’m happy to pay that bit extra for great looking skin.
12 oktober 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you for sharing your experience! It's great to hear that James has been so helpful and attentive. We’re thrilled you’re loving the products and the results they bring. Your support means a lot!
Expensive but lovely products that actually work
I have been using Lavie products for some months now and have noticed my skin is brighter and smoother. The products are lovely but, I have had problems dispensing some of the serums. I would recommend these products although they are expensive and you appear to have to sign up to a course of several months to achieve any discount, if it is a discount or sales pitch, but either way I have just ordered another years supply
11 oktober 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you for your honest review! We’re glad to hear that the products have been making a difference for your skin. If you’re having any trouble with the serum dispensers, please let us know—we’d be happy to assist. Your feedback on the subscription is appreciated, and we’ll take it into account. Thanks for your continued support!
Good products bad containers
The products are very good but unfortunately the containers are not. I have had three where I could no longer get the product out. But James has been brilliant and replaced them. I just wondered why this happens as it’s expensive and I have never had this kind of problem with products before
1 september 2024
Review zonder uitnodiging
Antwoord van Lavie Labs
Thank you for your feedback! I'm glad to hear that James provided great support in replacing the containers. We strive for quality, and it's concerning to hear about your experience. We’ll definitely look into the issue with the containers to improve for the future. Your input is valuable to us!
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