Lbhf Reviews 

Terrible experience with THERMOSERV in conjunction with LBHF. I’ve had no heating for over 48 hours. My landlord LBHF told me a different contractor would be out yesterday after 1pm. A young man turns up at my door literally as the email came through about the 1pm appointment.

‘I’ve checked the radiators of the neighbour above you and there is nothing wrong with them’ were his first words. Why would he be checking a neighbour who hadn’t contacted the contractor or the council?

Felt as if he was already giving off ‘I dont believe you’ vibes. Then he wanted to come into my flat to see if it felt cold to him. Again ‘I don’t believe you’ vibes.

I said no. I didn’t see any ID or was offered any.

I explained previously to LBHF that the issue was external (a communal boiler/pressure). I explained this to him.

He then wanted to take a photo of me standing holding my door open as ‘proof’ he had attended.

I presumed he was going to go look at the boiler but he didn’t. I then phoned Thermoserv to check if he was actually legit and explained the heating issues again. The woman said she would speak to an engineer and call me back. She didn’t.

6 hours later I called them again. Same woman, she said someone would attend but it would probably be after 5pm.

No-one attended. I called LBHF emergency repairs team at 7pm and they kept probing me about what disabilities I had, question after question… I shouldn’t need to disclose my status over the phone. Mobility and mental health issues should be enough information.

He said someone from Thermoserv would be out (hopefully) within 4 hours. I stayed up until midnight.

Now this morning at 11.30am still no heating and nothing from Thermoserv or LBHF.

LBHF have ZERO respect for their tenants. If you complain they either ignore you, run you around in circles or try in some way to get back at you.

8Sarah Wallis and Richard Shwe, for the past 2.5 years, I have been complaining about the lack of maintenance inside and outside our building ie Arthur Henderson House Fulham Road and the constant blocked waste chute. When will these issues be resolved?

Richard Shwe, when will you enforce the usage of waste containers by residents and shop owners in Fulham Road, Fulham Broadway and Fulham High Street? The rubbish bags are attracing infectious rodents and insects. Absolutely unacceptable!

Richard Shwe, when are you going to take the anti-social behaviours we have been experiencing for the past 2.5 years from drunken customers standing and walking outside our building? They have repeatedly disturbed us during night time, both weekends and weekdays, without any care in the world. Absolutely disgraceful!

Wayne in parking permits was more than helpful.Totally recommend this man.Patient kind and helpful
An absolute credit to the council

Well done Wayne

Discrimination against white people is evident. Even parking attendants dont speak English yet 50 plus year olds get overlooked by this council for jobs. Applied for 12 jobs not 1 response.

This is based on my experience using the H&F Home Buy scheme. They claim that this scheme exists to make it easier for those either trying to get on the property market or this looking for affordable rent in the borough provided they either work or live there.

Having applied to a number apartments and having been rejected for all of them except one on the grounds that I am not a keyworker despite working for Transport for London and being deemed as such by the government, they council seems to prioritise teachers and nurses only as if it’s just them who are struggling to find affordable living accommodations and everyone else is earning an affluent salary.

The one apartment I was invited for a viewing overlooked a wide and large cemetery which they failed to mention or share pictures of in the ad. When I raised this to them they said I should exercise more flexibility.

It’s clear having tried for the past 2 years to get affordable living in the borough as my wife works there and I have my unwell father who still lives in the borough, the council is bent on misleading people with their false claims and only intend on giving the apartments to a select few they deem worthy in an unfair manner.

Was holding on yesterday for 51 minutes and no answer on the council tax line. Today it’s now 46 minutes and still no one’s answering – is there anybody there? I seriously doubt it!
Appalling customer service.

We have been dealing with issues with our upstairs neighbour since January. He hammers and bangs on the floor intermittantly through the night. As the noise team only respond when there is constant noise, this proofs fruitless. The council will not give us noise recordings equipment and its taken 6 months to get someone to go around and look at the state of the neighbours flooring. They are now ignoring any emails I send despite the fact the noise continues and me and my flatmate are now on medication for depression due to the lack of sleep and signed off work. It is insane in this day and age no one will listen to us. Thank fully we can move out on July 17th but this has been a nightmare that I know would have been better handled if i had lived in a postcode not on an estate. Even now as i type this, the neighbour is hammering about me.

Absolutely disgraceful behaviour from Hammersmith Council. I was sent an enforcement notice from a bailiff regarding a Penalty Charge (driving in bus lane) having had no correspondence whatsoever from the council. Having spent HOURS on the phone trying to sort it out, they said I had to send a couple of forms, witnessed by a solicitor, at added cost to myself, to make an appeal. I sent off the forms and hadn't had a response until today where a bailiff came into my house, having clamped my car and demanded £560 which I had to pay. I now have to fill in another two forms to dispute the charge. DISGUSTING.

As a motorist, it feels like H&F is setting me up to fail. Just got a parking ticket for driving in a residents area when I had absolutely NO idea that this was the case. The notices warning motorists of this are limited and difficult to see. And I was new to this area of Hammersmith. This is just another way H&F can make money.

Cameras set up on side roads without proper signage explaining , ( a simple sign saying no cars £80
Fine ) would absolutely illuminate anyone driving through this trap located a mile down the road your traveling on ( which would
Mean a u turn and drive a mile back ..
makes no sense .
Just a money generating con.
On the website paid £80 for this camera trap , after I made payment website gave error messages
Tried for a second time' same thing again after trying to make payment website gave error messages to start again .
In the end I called them and was put through to another automated payment system where I made payment .
My bank then called me to say payment had been taken 3 times over
£240 . Trying to get the refund back is another process and I'm still waiting .
What a bunch of money grabbing crooks .

Money grabbing greed mongers that utterly fail to put up any signage that shows where one can or can't drive. Thus endlessly making money when one drives down a road that has been used for many years. Terrible advisor that I ended up speaking to that can barely pronounce real English either.

If there was zero to rate them I would. Its just a failure. They completely fail to do anything even they are legally obliged ,they don’t to avoid paying. There is by far the worst in London. And with everyone I have discussed it they agreed. You can’t find worse. It’s just a complete failure. I say the worst about it.

I am convinced nobody works here. I moved into my flat in June 2025 and set up my account with LBHF, with the direct debit. Since then my account has never been debited and I have had to pay over the phone and reinstate the DD twice. When the problem occurred again in September I decided to contact the council. It has been almost two months and they are yet to answer a single call or respond to any of my emails. When I log onto the website, there is zero record of my property. What is going on? It shouldn’t be this hard. As I have been unable to pay, my credit score if now negatively affected. Shambolic customer service.

I’m from Hammersmith and Fulham myself I’m telling you this council is very corrupted and in denial I have too many bad experiences with this council services like social services and housing team basically this council is very worst council I ever since I notice this council has ruined my life even doe Hammersmith and Fulham is my home but I can’t live there no more because of social services department ruined my life and my family life because this council needs to held accountable and I want council to pay big compensation for what they did to my mum

The Repair Team are ridiculous, and incompetent off doing your Repairs,
H&F council are useless, they have a job that they dont do !!!!! Long winded as long as they are getting paid , that's all that matter so incompetent ,,, its funny

They are focused on ripping off motorists. They are focused on extracting as much money from drivers as they can. That should be enough to judge the people running this council.

They have created a nightmare to navigate with countless traffic restrictions and cameras everywhere, catching confused and outraged drivers. Money making scam, unfortunately reflective of what the UK is becoming slowly but steadily: quick money through scams

LBHF Social Care never answer the phone and are almost impossible to contact ...

Diabolical. Told to apply for single council tax discount after waiting 40 minutes on the phone. Applying online, entered, acct reference, email for e billing - I don't do e billing but this is the email they have on record, no where to enter do not do e billing, telephone number, amount of council tax paid and due date then surname. It will not let me authenticate my account. But does not show which tab is incorrect and the page has no help or information tabs. Useful bloody LBHF strikes again. I literally get anxiety when I have to deal with this council. Absolutely appalling service. Now I have to call again and I hate talking with them. No helpful FAQ's just a really inefficiently run council. I have lived in the borough for 40 years and it has not improved one iota. Exhausted and sick of LBHF.

LBHF sets up drivers to fail with unclear or hidden signage and worn-out road markings. Instead of fixing traffic problems, they issue fines to confused drivers. Feels more like a money trap than fair enforcement.
Awful city to visit.
Avoid driving here.

Hammersmith used to be such a nice place to visit, but the council seems to be focussed on spoiling it. Not content with the ridiculous modifications to Kings Street that make it a danger to all who dare to use it, they now send out traffic violations for driving on their roads, with only have stealth signage to warn you of changes. I suppose they're doing this to keep traffic and visitors away, thanks to the mess in Kings Street. Mission accomplished - we'll never come back!!