Had a number of queries relating my Smash Burger BBQ. They were answered quickly and professionally with a clear depth of product knowledge It was a refreshingly excellent service with a real custo... Toon meer
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I needed a replacement part for my Grillstream BBQ. They worked out exactly what I needed and got straight on the case. The part had arrived within a day or 2. Amazing service. Many other companies sh... Toon meer
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I lost the screw-in foot to a garden chair (part of a set) bought from LeisureGrow some eight years ago. Despite the passage of time I contacted them on the off chance they might be able to supply a r... Toon meer
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Fantastic customer care. Went above and beyond to sort a problem that was not their fault. Restored by faith in human nature THANK YOU 5*****
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contactgegevens
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, Verenigd Koninkrijk
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4,8
Uitstekend
307 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very speedy contact and item replacement
I contacted the company due to a dog toy not lasting very long, within the jaws of my German shepherd X ‘enthusiastic chewer’, Stanley. James, replied very quickly. He gave me the choice of a refund, or replacement. Within a week, the item had been replaced , accompanied by an additional seriously strong dog toy. Thank you very much.
18 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave us a 5-star review!
We’re really glad the team were able to help and that the replacement reached you quickly. Stanley sounds like a brilliant (and very determined!) chewer, so we’re especially pleased to hear the extra-strong toy was a hit.
Thanks again for your kind words and for choosing us — give Stanley a pat from the team 🐾
Warm regards,
The Leisuregrow Team
Incredible customer support
Having purchased a consumer item via Amazon UK that was supplied by Leisuregrow, there was a small issue with the product that I hoped that Leisuregrow might be able to help me with. I contacted them first by telephone and then with a requested follow-up email, and hey presto - the great folk at Leisuregrow set about helping me, and surpassed my expectations with their proposed remedy. As email replies were coming from more than one person, it seems that Leisuregrow has a really excellent and helpul team.
12 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave such a detailed and positive review. We’re delighted to hear that our team was able to help resolve the issue for you and that the outcome exceeded your expectations.
Providing responsive, friendly, and effective customer support is something we take great pride in, so it’s wonderful to know that this came across—especially when several members of the team were involved.
Thank you again for choosing Leisuregrow and for your kind words. If we can ever help again in the future, please don’t hesitate to get in touch.
Warm regards,
The Leisuregrow Team
Outstanding customer service
Same day reply to my request for a replacement lights power supply was great, but the arrival of the right supply 2 days later (on a Sunday) was outstanding customer service.
PS love the lights too.
6 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave us a 5-star review.
We’re really pleased to hear that the replacement power supply arrived so quickly and that our team could help resolve things for you.
Delivering on a Sunday was a nice bonus, and it’s great to know it made a difference. Even better to hear that you’re loving the lights too!
Thanks again for your kind words and support — it truly means a lot to us.
Kind regards,
The LeisureGrow Team
Excellent service
Excellent service, I would highly recommend this company, although I would probably suggest they use a different courier as they were atrocious. My item arrived but on receipt small fragments were broken off it through transportation presumably, but item was still functional. I contacted the company and told them, they immediately responded to my email and offered me a partial refund which I was more than happy to accept.
16 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thanks so much for the great review and for recommending us!
We’re really glad to hear you were happy with how we handled things and that the item is still working as it should.
Sorry again about the courier experience — that’s definitely frustrating and not what we want for our customers.
We really appreciate you letting us know and for being so understanding.
Thanks again for your support!
Kind regards,
The LeisureGrow Team
A plug had stopped working and they…
A plug had stopped working and they sent a replacement free of charge. Excellent customer service. Thanks
13 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you for your kind review and for taking the time to share your experience.
We’re really pleased to hear that our team was able to help and get a replacement to you quickly.
Your satisfaction means a lot to us, and we truly appreciate the 5-star feedback.
Kind regards,
The LeisureGrow Team
Five stars
Five stars . A flawless customer service was given to me when my lights didn’t work
12 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for your kind words!
We’re thrilled we could help resolve the issue with your lights and provide you with a positive experience.
We truly appreciate your honest feedback in your previous reviews and are grateful for the opportunity to serve you.
Kind regards,
The LeisureGrow Team
Excellent customer service and a very…
Excellent customer service and a very quick response to my question whether I could buy replacement shades for my pickwick Christmas lights as one had got broken. A box of replacement shades free of charge were dispatched within hours and arrived today. So pleased as I love my retro pastel colour lights
5 januari 2026
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for your lovely 5-star review! ⭐
We’re really pleased we could help with your Pickwick Christmas lights and get the replacement shades out to you so quickly.
It’s great to hear they arrived safely and that you can continue enjoying those beautiful retro pastel colours – they’re a favourite of ours too!
Thanks again for taking the time to share your experience, and we hope your lights bring plenty of festive cheer for many seasons to come ✨🎄
Kind regards,
The LeisureGrow Team
Excellent service
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement and posted it first class the same day. It arrived on Christmas Eve and worked perfectly. And all free of charge. Shows what can happen when you speak to a human rather than a bot!
22 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic 5-star review.
We’re really pleased to hear that our customer service team was able to help you so quickly and get everything sorted in time for Christmas 🎄
It’s great to know the replacement transformer arrived on Christmas Eve and worked perfectly — that’s exactly the outcome we hope for.
Your kind words about speaking to a real person mean a lot to us, and we’ll be sure to pass your feedback on to the team.
Thanks again for your support, and we hope you enjoyed a wonderfully lit Christmas!
Kind regards,
The LeisureGrow Team
Brilliant customer service
Brilliant customer service
We have several sets of Noma lights. When we tried one set on the 20th December that we had bought a few years ago, we realised the transformer was not working. A quick search (Amazon/ebay) showed that there was not a suitable transformer available. I tried the Noma website to see if I could purchase one there and it appeared that it was a non-standard set.
So I contacted the support desk for guidance (I had already assumed that we could not resolve for 2025). I got a response within 24 hours, which was followed by an offer to send a replacement transformer, which arrived 24th December.
I cannot fault the speed, politeness and just faultless customer service. It was a really nice way to start Christmas.
Highly recommended...
22 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave such a wonderful 5-star review.
We’re absolutely delighted to hear that the team were able to help you so effectively, especially at such a busy time of year.
They'll be thrilled to know her efforts made a difference and that the replacement arrived in time for Christmas Eve – that’s exactly the level of service we always strive to provide.
Your kind words about her care, empathy, and going above and beyond are truly appreciated. We’ll be sure to pass your feedback on to the team.
Thank you again for your support, and we hope you enjoyed your Christmas lights after all! ✨
Kind regards,
The LeisureGrow Team
Fantastic service
Fantastic service. Answered my query quickly.
30 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
We’re delighted to hear that you received fantastic service and that your query was answered quickly.
Providing prompt and helpful support is always our aim, so your feedback is greatly appreciated.
Thanks again for taking the time to share your experience!
Kind regards,
The LeisureGrow Team
*original review edited *Faulty product & appalling customer service.…
We bought the Noma starry nights spectrum 306 led tree on 28/12/23, it was delivered in Jan 2024 so was 1st used Christmas 2024 for approx 4 weeks. It was stored in the box in our loft. It's 2nd Christmas (2025) has lasted just 3 weeks & a section has stopped working. Checked connections etc but no luck. I emailed manufacturer & got a 'that's too bad, tough luck' response. Appalling customer service. 7 weeks of use is unacceptable. We would not recommend. If they can't be bothered to make a decent product they're not worthy of our hard earned cash.
*** since posting this review I contacted the manufacturer again asking if they could at least help with a replacement of the faulty section. Trudie replied advising that wasn't possible, however..... she offered a set of lights in the same colours that we could add to the tree in thr faulty section free of charge. Trudie - I give you 5 stars- for great customer service, for listening & understanding & offering a resolution. For your colleagues who took the process driven, standard response..... I give you 1 star for replying but you do need to take a few pointers from Trudie.
We're hopeful that the set of lights work out for Christmas 2026.
I think , also, you need to look at why lights fail & accept that they're faulty & not assume all customers just chuck everything in a box. Some people do take care of them.
If this tree had continued working it would have had 5 stars....
**** since Trudie stepped in with a resolution I got the reply below which indicates a standard script post & that the person didn't actually read any of the information on my account.
29 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you for taking the time to update your review and for revising your score.
We really appreciate you acknowledging the resolution offered by Trudie, and we’re pleased she was able to listen, understand your concerns, and provide a practical solution.
Your feedback regarding product durability and the importance of personalised, attentive customer service has been noted and will be shared internally.
We value customers who take care of their products and raise genuine concerns, and we’re sorry that your earlier experience did not reflect the level of service we aim to provide.
Thank you again for your updated review, and we hope the additional lights work well for you in Christmas 2026.
Kind regards,
The LeisureGrow Team
So very helpful!
I spoke to Trudie on the Monday before Christmas, explaining that the transformer on our Christmas lights had stopped working. I gave her all the details of the part number etc. she was so helpful and said she doubted we would get the replacement before Christmas but she would use first class post. I couldn’t believe it arrived on Christmas Eve! She was so sympathetic with my disappointment and tried her best to resolve my problem. Fantastic service from her. Above and beyond at a very busy time of year. Thank you Trudie!
22 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
We’re absolutely delighted to hear about your experience with the team.
They'll be thrilled to know that her help, understanding, and extra effort made such a difference—especially at such a busy time of year.
Getting your replacement to you by Christmas Eve is exactly the kind of service we love to deliver, even when the odds are against us!
Thank you for taking the time to share your kind words. We’ll be sure to pass your feedback on to the team. We hope you were able to enjoy your Christmas lights after all ✨
Kind Regards
The LeisureGrow Team
Amazing customer service
Amazing customer service. The remote for my tealight set was no longer working. I emailed asking if they did replacements, and within 2 days one arrived in the post.
21 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for your fantastic 5-star review ⭐⭐⭐⭐⭐
We’re thrilled to hear that your tealight remote was quickly replaced and that our team could get it to you within two days.
It’s always our goal to make things as easy and hassle-free as possible for our customers.
Thank you again for sharing your experience, and we hope you continue to enjoy your tealight set!
Kind regards,
The LeisureGrow Team
Great customer service
Great customer service. Had a problem with my Xmas lights. Issue resolved very easily and spare part arrived when person said it would. Person in the end of the line was polite and friendly. Very happy to recommend this company
19 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear that your Christmas lights issue was resolved quickly and easily, and that the spare part arrived exactly as promised. It’s especially lovely to know our team came across as polite and friendly — that means a great deal to us.
Thank you for recommending us, and we hope you enjoy a bright and festive Christmas.
Kind regards,
The LeisureGrow Team
The lights on our tree failed
The lights on our tree failed, a quick phone call to customer service and within 24hours we received a replacement transformer. Problem solved, our tree is once again lit up ready for Christmas. Excellent prompt service, thank you.
22 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave us such a fantastic review ⭐⭐⭐⭐⭐
We’re delighted to hear that a quick call to our customer service team resolved the issue and that your tree is now beautifully lit and ready for Christmas.
Providing prompt and reliable support is very important to us, so it’s wonderful to know we could help when you needed it.
Thank you again for your kind words — we hope you enjoy a magical festive season.
Kind regards,
The LeisureGrow Team
Leaping Stag
Last Christmas I purchased a beautiful outdoor illuminating leaping stag that can alternate from gold to silver light. However this year I set the stag up in the front garden, but for some unknown reason there seem to be a problem, it just wouldn’t light up, so I contacted NOMA and spoke to an agent called Trudy and explained the situation also telling her that my 12 month guarantee had only just expired. She asked me if I’d checked the wiring and led bulbs etc, so I told her that’s exactly what I’d already done. However, even though my guarantee had only just expired I was sent a new transformer. I plugged the transformer in and now the stag works perfectly well.
I’m so grateful for this kind act Trudy did for me. The stag looks beautiful, such an eye catching festive garden ornament, the neighbours passing by always make remarks about how lovely it looks.
This is why I highly recommend NOMA to anyone who wants to purchase items from this company and Trudy is a credit to your team of staff.
Thanks again NOMA ,
Kind regards,
Eugene Nisbet.
18 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to leave such a wonderful review.
We are delighted to hear that your leaping stag is now working perfectly and lighting up your garden once again.
It’s especially lovely to know how much enjoyment it brings you and your neighbours during the festive season.
Your kind words about Trudy mean a great deal to us. She will be thrilled to hear your feedback, and we agree that she is a real credit to our team.
We always aim to go the extra mile for our customers, and it’s rewarding to know that this was reflected in your experience.
Thank you again for your recommendation and for choosing NOMA. We hope your stag continues to bring festive cheer for many Christmases to come.
Kind regards,
The NOMA Team
Thankyou excellent customer service
I would like to say a huge thankyou for the exceptional customer service I have recently received with a product I purchased. Amazing response time , kept me informed every step of the way and kindly replaced the item free of charge . Much appreciated thankyou
15 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for your kind 5-star review! ⭐️
We’re absolutely delighted to hear about your positive experience. Providing exceptional customer service and keeping our customers informed every step of the way is very important to us, so it’s wonderful to know we met your expectations.
Your appreciation truly means a lot to our team.
If we can ever help you again, please don’t hesitate to get in touch. Thanks again for taking the time to share your feedback!
Kind regards,
The LeisureGrow Team
Excellent Customer Service
Excellent customer service support on a rare faulty purchase. I have purchased Noma products several times before without incurring any issues. Generally, very good!
On this occasion, the base stand was uneven and the team promptly replaced it all in time for Christmas. Highly recommended. Thank you.
10 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for your kind 5-star review ⭐⭐⭐⭐⭐
We’re really pleased to hear that our team was able to resolve the issue quickly and get everything sorted in time for Christmas.
While faults are rare, it’s great to know our support made a positive difference when it mattered.
Thank you for your continued trust in Noma products and for taking the time to share your experience. Your recommendation truly means a lot to us.
Wishing you all the very best, and a wonderful festive season 🎄
Kind regards,
The LeisureGrow Team
I bought some Noma xmas lights
I bought some Noma xmas lights. The instructions were a joy - not some sequence of incomprehensible pictures - but written instructions: and in beautiful, clear English as spoken here. This gave me such pleasure I read every word. I then wrote to congratulate the Company, and within a few minutes had a charming acknowledgement. I emailed quite a few friends about this, and they were all impressed. (And the lights are just what I wanted.)
17 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you so much for taking the time to share such a thoughtful and generous review.
We’re absolutely delighted to hear how much you enjoyed not only the lights themselves, but also the written instructions and our follow-up response.
Clear, well-written guidance and genuine customer care are things we take real pride in, so it’s a pleasure to know they made a difference — and even more so that you shared the experience with friends.
We hope your Noma Christmas lights bring exactly the atmosphere you were hoping for this season. Thank you again for your kind words and recommendation.
Warm regards,
The Noma Team ✨
Very helpful customer service
Very helpful customer service. Resolved my problem in the most convenient way for me and very quickly.
17 december 2025
Review zonder uitnodiging
Antwoord van Leisuregrow Products LTD
Thank you very much for your kind 5-star review!
We’re delighted to hear that you found our customer service helpful and that your issue was resolved quickly and conveniently.
Your feedback is greatly appreciated and will be shared with the team.
If you need any assistance in the future, please don’t hesitate to get in touch. 😊
Kind regards,
The LeisureGrow Team
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