Original service was very poor. Luckily it got sorted. Still a Brand new bike had a broken charger, and paintwork damage which took the excitement off the purchase. The staff were really poor but dire... Toon meer
Locatie
Wijzig locatieButler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN Preston, Lancashire, GB
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Lees wat reviewers zeggen
Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial... Toon meer
First time bike buyer and wow the friendly and the extremely knowledgeable staff where great at helping me all along the way from looking, picking the right bike, ordering, keeping me updated till ha... Toon meer
From start to finish, just the best customer service ever, from the initial customer service team call to actual shop staff. Genuine friendly and knowledgeable team who I can’t recommend enough. Josh,... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Geschreven door het bedrijf
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contactgegevens
Butler Street, Leisure Lakes Bikes Preston Hub, PR1 8BN, Preston, Lancashire, Verenigd Koninkrijk
- 01772 200944
3,6
Gemiddeld
86 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff were very helpful showing how the…
Staff were very helpful showing how the light worked and the different functions
26 januari 2023
Great price but the shipping needs a refresh
Great price but the shipping information could have been better.
I had to drive to collect as Parcelforce are so vague with delivery times in early always miss them and end up having a delayed delivery when I paid premium shipping.
24 januari 2023
Great knowledge of products and good…
Great knowledge of products and good recommendations
13 januari 2023
Excellent service, amazing prices.
Ordered a vastly reduced (-51%) TroyLee Stage helmet, with free 48hr Royal Mail postage. At time of order Leisure Lakes advised that item could be delayed by up to 10 days due to Royal Mail industrial action. In the event, helmet arrived within 48 hours, well packaged and in excellent condition. Thank you Leisure Lakes, my new go-to.
11 januari 2023
Royal mail delivered ontime despite…
Royal mail delivered ontime despite there dispute . Giro monitaro helmet is 2nd one ihave ordered. Effective, comfortable & super for mtbing at night !! The light attachment for garmin / go pro works fine !!
5 december 2022
Quick and easy to order and received…
Quick and easy to order and received within days love my new helmet
1 december 2022
Excellent product and service
21 november 2022
The staff have been very helpful after…
The staff have been very helpful after a mix-up with my order due to it being my fault. They sorted it out.
14 november 2022
Where is my Order
17 days since I placed my order and still nothing has arrived.
I received an email stating it would take nine days before the order would be shipped.
Poor service.
Update: Thank you Leisure Lakes for your reply. Amazingly the only day I have been in the office for 18 months and Royal Mail try to deliver. Sadly, they did not leave a card to say they had called so I had no idea they had been. I have now rebooked the delivery.
Poor service by Royal Mail, top marks Leisure Lakes.
14 oktober 2022
Antwoord van Leisure Lakes Bikes - Preston Hub
Hi
I am sorry for the delay with the order. I can see you placed your order on the 27/09/2022 and this was shipped 30/09/2022 Royal Mail tracking reference JH314566607GB. This is showing they tried to deliver your parcel on 06/10/2022 but there didn't seem to be anyone in. This is available for Redelivery or Collection. You can find this here with a picture and instructions:
https://www.royalmail.com/track-your-item#/tracking-results/JH314566607GB
Sorry again for the delay and inconvenience caused.
Leisure Lakes Bikes
1st class service very fast postage
1st class service very fast postage to N.Ireland
22 september 2022
Preston Hub 5 Star Customer Service
Preston Hub. Great service, attention to detail, friendly helpful staff. Highly recommended.
28 september 2022
Review zonder uitnodiging
Superb staff, great place
Superb staff, very knowledgeable and turn round work super quick. Enjoy popping in, the guys offer a warm welcome every time
12 september 2022
Fantastic quick repair
Dropped my wheel off with shot bearings expecting to have to by a new wheel. Picked it up 24 hrs later completely fixed with new bearings. Top job, top service. Will be back again.
16 september 2022
Bike hasn't arrived
Bike hasn't arrived, promised a call back to explain nothing, shop closed??
6 september 2022
Review zonder uitnodiging
Antwoord van Leisure Lakes Bikes - Preston Hub
Hey,
Thank you for getting in touch, first of all, please accept our apologies. Our Preston Hub store is open Monday-Friday 09:00-17:00 (except bank holidays) and Saturday 10:00-17:00, due to this please can you contact them directly on 01772 200944 and then they can look into this for you.
Leisure Lakes Bikes.
Great service
Great service, very easy to deal with & knowledgeable staff. Bike even came set up as tubeless, not just the usual tubeless ready, nice surprise.
7 juli 2022
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