Lendistry Reviews 

This is my second time working with Lendistry. I returned because I received excellent service the first time, but this recent experience was subpar.

After submitting my initial application, I was not contacted at all. I only received an update after I called to check status seven days later. Once the file was assigned to an associate, I was asked for supplemental information. I requested a template for business assets/collateral three times before receiving a response. In general, response times were over one day, which significantly slowed the process.

I also experienced challenges around franchise documentation. Given my prior loan history with Lendistry, I expected previously addressed items (such as signature and document questions) to be handled more efficiently. I referred the associate to our franchise attorney, but was told it was solely my responsibility to resolve and that she would not contact franchise legal directly.

At one point, I was close to giving up and working with another lender. Fortunately, the associate supervisor stepped in, took over, and the loan was processed in less than seven days.

In addition, I requested a copy of the signed loan documents after the loan is funded. The file sent to me was in the wrong format (HTML instead of PDF). I replied and asked for the correct PDF version, but I still have not received it.

I’m sharing this feedback because the service quality between team members was dramatically different, and the initial handling did not meet expectations.

Everything, the people who communicated with me did not know the documents and what they meant they asked for things that were irrelevant could not provide anything to back up their request, even on the date of closing or after the documents were signed they messed up the bank transfer account numbers even though everything was verified over the course of the loan, could not read or understand the taxes, and were asking for irrelevant information

The overall experience was smooth. The team was super responsive and answered every question.

I liked that our contact May Gee was helpful.
I found that many requests were repetitive, some confusing and the process took a very long time.

Received good support from Lendistry team especially Max
But I was surprised to see $6000 reduced from the loan amount as processing fee.

Like any process, it takes time, and since it was our first time and we lacked experience, it was a bit stressful, But in the end, I think it was worth it, and we appreciate all the help provided

The tech is better than most and the customer service is prompt. The data validation process leaves a lot to be desired. It seems a preliminary review by an underwriter upon initial completion would help resolve questions that took many times to clarify with customer service but which had little (possibly no) impact on approving the underwriting process to proceed.

Very detailed and precise at what they do and offer.
Nice follow through and dedication to completion.

Straight Forward Process with seamless Electronic Options for File and Form Delivery.

Nice / Responsive Support Personel.

All the personnel were very curious and helpful in our process.

Efficient, friendly yet professional representatives are eager to assist regarding the process needed to ensure approval of funding when warranted.

The Lendistry Team was great to work with and communication was superb! Highly recommend for an SBA Loan.

Great people!

Thank you for the chance to do business with you.
Doing a great job helping small business.

The process for applying through Lendistry was extremely time consuming but simple to follow. The step by step guidance and sample documents paired with the constant communication from their support team made the 3 weeks turn around fly quickly.

There were some requirements needed (for example: obtaining a separate insurance policy) that we were not prepared for. The Lendistry team guided us along with our insurance broker in obtaining and providing this in a timely manner.

In the end, we are grateful to have been approved and supported by Lendistry.

I had a great experience working with Lendistry. The loan process was smooth, clear, and well-organized from start to finish. Communication was professional, expectations were clearly explained, and everything moved efficiently without unnecessary delays.
Overall, it was a very positive experience, and I appreciate how straightforward and supportive the process was. I would definitely recommend Lendistry to other business owners looking for a reliable and professional lending partner.

Sachin and his team were great and very patient with me. He took the time to also call me, not email or text me, and wish me a Merry Christmas. That goes far for me. I highly recommend using them.

Great service. Definitely recommend!

We had a great experience with Lendistry. Smooth Process. They communicated well through our the whole experience! Thank you Gabriela and team for all your help!

Lendistry made the process super easy and much quicker than I thought it would be. They were in constant communication throughout the process.