Lincoln Financial Group Reviews 14

Would be zero stars if that was allowed. Delay after delay after delay when transferring my 403b. Three months later and I finally got MY money. Too many calls to customer service with no effect, excuse after excuse. Many hours of my time spent trying to get someone to take action. Customer service was ineffective, not responsive and didn’t really seem to care. Their delays cost me thousands of dollars of account value.

Zero stars. Their site is garbage. It is never working properly. I was on it today ans they never updated to 2026. Cannot access my tax documents for my accountant. There are multiple directions on how to download them, but the directions do not correspond with the set-up/interface of the website.Them come off as complete fraudsters. I wish the non-profit I work for would dump them.

I'm on Social Security Disability and needed to withdraw some of my money for a financial emergency. I couldn't withdraw online because I kept getting a system error and called customer service. The rep got the same error and said it was a known issue that IT was working on and I couldn't withdraw my money yet, and to keep trying. The next day I was still getting the error so I called again and a new rep told me it's not a system error, because I'm classified as disabled, I have to fill out a form. She sent me the form and I emailed it to the address provided. Today I called to follow up and a rep said they also need a letter from Social Security stating I'm disabled. Even though the rep yesterday said their system wouldn't let me withdraw because my account says I'm disabled. She did not tell me I needed to send the Social Security letter too. Now it's Friday afternoon and I'm being told that they won't process the form with the letter until Monday. I'm having a financial emergency and can't access my own money!

Lincoln Financial refuses to recognize a rider on my whole life policy which made me the controlling owner of the policy back in 1991. They refuse to allow me access to the policy and will not respond to multiple emails (other than a form response promising a response). Customer service on the phone is absolutely worthless and just runs you around and reads from a script that seems written to give you no answers at all.
No wonder they have such horrible Trustpilot, Yelp, and BBB reviews!

I’ve been on maternity leave, I gave birth via c section on the 13th of September. According to Lincoln financial there’s no medical reason for me to extended on my leave. I’m not even cleared by my Dr until November. I’ve also been told by claim WOULD be extended however after being told this I can’t seem to get an answer on the phone/email. My case manager speaks to me like I’m stupid. I’ve been literally fighting this company since I even found out I was pregnant in January. They’re honestly the worst.

Lincoln has outsourced their annuities to South Africa, washing their hands with the entire process of RMD’s. It is impossible to accomplish anything, especially if you also have a third party that has to approve! Last year it took my husband and myself two months to get our checks. This year, we are still waiting; we started this process in June to hopefully have our money by December...isn’t that sad? We have several accounts and have been with Lincoln for over thirty years. Such a shame to run a company into the ground and refuse to give annuitants their own money. The top administrators are embedded and unable to reach by email, phone etc. Poor reviews are all over the internet, but yet nothing is done! Both of us are looking to roll over our accounts to a ccompany who actually does what they say...Lincoln could care less! How sad, but also something that must be breaking a law or two? It is time to come clean and expedite the process of receiving RMD’s in a timely manner.

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I do not find Lincoln Financial to be customer service friendly or even up-to-date in their operating standards. My experience is that I had to enter personal information that should be secure into their phone tree system just to find that the representative had received none of it while also listening to a message about how all my personal information could be used for “quality assurance” which is disturbing in the context of a financial situation. I also was frustrated that I downloaded a beneficiary form from the website when logged into my account, filled it out as instructed, emailed back as instructed just to receive a different form back and told to do it again. The call was disconnected when I was on the line with customer service and they did not call me back.

I have never worked with a financial institution that does not have a secure portal for upload of sensitive information, does not call you back if their customer service representative gets disconnected and rejects their own forms.

If I could give 0 stars I would. This company is a waste of time to contact. When you call in to inquire about critical care leave of a child or family member, the first initial people you speak to should know and inform you that it’ll be an automatic denial if you have not been employed with the company for at least 1 year. Instead they have you answer all of these questions, just to get your information but know you’re not going to get approved.

Highly upset right now that they wasted my time and asked me all of those questions to send a denial in less than 24 hours.

My son was shot and I’ve been out of work with him but now face termination by my company’s occurrence policy. I don’t fault my company because that’s their policy, but I do blame Lincoln financial for the false hope.

Lincoln Financial sucks and I would never recommend them to anyone to use . They have deceptive business practices under UDAAP and should be fined for it.

My grandmother took out a policy on me in 1969. The first contact was very helpful. Since my first contact I have had nothing but RUDE customer (not) service that only wanted to argue. Horrible company. I would NEVER do business with them EVER! Way to lure new customers Lincoln!

I've had an annuity account for 10 years and currently have an issue. Tried to resolve it by calling customer service. Have been treated rudely, disrespectfully.
Will be closing my account.

Bought an indexed annuity, made absolutely zero money in an annuity calendar year when market made a large increase. Product are manipulated by Lincoln Financial so you don't make money or even lose your hard earned money. Total rip-off, stay away from this company. Tried discussing issue with representatives and they claim not to know how things work, and refused to transfer call to a higher level. Allegedly no one knows jack sh**.

I wanted to take a withdrawal from an annuity account that was opened almost 25 years ago. Their offices in California do not answer the phone or have gone out of business and closed their doors. Forget about their customer service call center. It is abundantly clear that the call center is not based in the United States. The accented foreigners who talked to people in English are very difficult to understand. The call center representatives bounced me around from one representative to another. I spent nearly an hour and a half on the phone with no outcome. They were happy to take my money when I was contributing. Let me remind you, my money! Not your money that you won't release. Run from this company. Their account executives are out to make money for themselves and couldn't care less about the client. It is a shame to do business with such an unethical company. This is no joke and makes me quite sad.

These people are horrid. Their products eat your investments with fees. Those who sell them are paid handsomely 5-6%. Their “brokers” provide no service. Lincoln’s representatives are not helpful when it is time to turn on annuity income stream. I would avoid annuities and particularly this one.

COMPANY ACTS IN BAD FAITH. DOCUMENTABLE PROOF OF DELAYS AND UNETHICAL BEHAVIOR. I HAVE MULTIPLE MEDICAL ISSUES THAT HAVE COME UP RECENTLY. CHRONIC ISSUES FROM SEVERAL DOCTORS WITH COORESONDING MEDICAL RECORDS AND DOCUMENTATION THAT I HAVE CONSISTENTLY SUPPLIED TO LINCOLN MANAGERS. MEDICAL RECORDS, STATUS UPDATES, SUMMARY NOTES ALL SUPPLIED ON PORTAL AND VIA EMAIL. YET COMPANY STILL SAYS THEY DON'T HAVE MEDICAL RECORDS THAT ARE ALREADY IN THEIR OWN PORTAL AND HAVE BEEN ACKNOWLEDGED VIA EMAIL. WHEN ASKED FOR EXTENSION PROTOCOLS, THE ANSWERS ARE NEBULOUS AND DOCUMENTS ARE SENT TO INCORRECT PROVIDERS TO FURTHER DELAY PROCESS. THIS HAS HAPPENED MORE THAN ONCE. THIS COMPANY CONTRIBUTES TO ANXIETY/STRESS AT A TIME WHEN ONE IS MEDICALLY COMPROMISED AND NEEDS HELP. UNETHICAL. BAD FAITH.