Lighting Legends are brilliant!! The customer service is second to none, they are extremely professional, quick and courteous; answering any queries quickly and their lighting products are superb. We... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Recently bought a set of festoon lights and shepherds crooks and I'm really impressed. The build quality and design are excellent. Although they do not have a shop they were more than happy for me... Toon meer
Bedrijf heeft geantwoord
I actually brought the warm 15m festoon lights back in 2021 but it wouldnt let me date that far back. These lights are still going strong excellent quality and not had one bulb stop working . I broug... Toon meer
Bedrijf heeft geantwoord
We were looking for some electric festoon lights for our newly installed pergola. We ordered 2 sets of the super festoon lights with a remote control. We realised when they were delivered that we need... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.
Contactgegevens
Derby, Verenigd Koninkrijk
- support@lightinglegends.com
- www.lightinglegends.com
4,5
Uitstekend
345 reviews
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Heeft 41% van zijn negatieve reviews beantwoord
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They don't accept PayPal because they sell junk
They don't accept PayPal - that's all you need to know.
They don't accept PayPal because PayPal gives you a solid layer of consumer protection which they don't want you to have because they sell utter JUNK.
I was stupid enough to buy some "heavy duty" string lights from them. First time I plugged them in, they worked after some adjustments.
But when we actually wanted to use them they tripped every single electric circuit we tried.
I returned them - at my own expense due to their awful returns policy, they said they would have them inspected by an electrician. They didn't do that, of course. Instead they said they plugged in the lights and they work and so they would send them back to me.
What an absolute joke! I will be seeking legal counsel as they claim their goods are covered by a 12-month warranty as well.
10 januari 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Winnie. We are surprised and disappointed to receive this 1 star review from you. We have dealt with this issue with respect and full communication the whole way through. We processed your return in good time and communicated with you throughout the process. We offer a great service to our customers to check and resolve any issues with our lights should they arise.
We advised you on proper installation of the lights and asked you to return them for our team to check over when you could not get the lights to work properly. Our technicians checked and tested the lights and offered to send them back to you in full working order. We emailed you to say we would be sending the lights back to you in full working order, and you then left this review. We then established from you that you wanted a refund and did not want the lights back, so we subsequently refunded you in full.
We are always happy receive customer feedback on our processes. We have many satisfied customers as you can see from the other reviews on this site and our IP65 rated heavy duty lights are an excellent quality product. We do hope we have now resolved this fully to your satisfaction. Many thanks Clare @ Lighting Legends
EXCELLENT company!
EXCELLENT company!! FANTASTIC quality products!! WONDERFUL customer care!! I emailed them to ask a few questions and Clare emailed me back immediately!! What a kind, helpful lady. Alot of companies could learn alot about customer care from Lighting Legends!! Will definitely order from them again and recommend them as one of the best companies I've had the pleasure of ordering from. The delivery time is SUPERFAST too!! 👍
10 januari 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi, thank you so much for your kind feedback, we really appreciate you taking the time to let us know you are happy with your lights and our support team has exceeded your expectations. Thank you once again, The Lighting Legend Team!
Great product, excellent customer service
Great product. Bought one set which were really good. Ordered some more and there was an issue with the courier service. Customer services were excellent, kept me informed and send a replacement when it was obvious the courier had lost the original.
Very good!
8 januari 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi, thank you so much for your kind feedback, we really appreciate you taking the time to let us know you are happy with your lights and the support team managed to resolve the delivery issue quickly. Thanks once again for your order Clare @ Lighting Legends
3 sets of heavy duty lights
You’ll find less expensive lights but if you want quality, you’re in the right place. I’ve installed 30 mtrs in my newly (ok, lockdown..) refurbished garden and they look fantastic. They extend the time we can enjoy our garden, and whilst the days are short, this is a real boost. Excellent all round.
19 december 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you so much for taking the time to review our product and service. We would love to see photos of your lockdown garden refurbishment with the lights up!! We are so happy you love the quality of the lights they will look amazing for years to come I am sure. Thank you once again for your order. Clare @ Lighting Legends
Prompt delivery and well packaged
Prompt delivery and well packaged. Great product. Very happy with it.
13 december 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Chris thank you for leaving a review. We are delighted you are happy with your new lights and our super fast delivery. Thank you once again for your order.
Everything ordered arrived safely…
Everything ordered arrived safely packed professionally, any hiccups encountered were dealt with promptly by an amazing customer service team.
Highly recommended
26 november 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you Andrea for your kind feedback. 😊 Really pleased to hear our support team were able to answer any queries you had and resolve them quickly for you. Thanks once again for your order and contiuned support. Clare @ Lighting Legends
Bought two sets
Bought two sets, yet one of the sockets didn't work, sent an email and more or less got back in touch with a simple solution now both are up and running, perfect.
21 november 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you for your taking the time to leave the fanastic feedback for us. 😊 Really pleased to hear your happy with your purchase and our support team were able to help you resolve the issue quickly and easily. Thanks again for your order.
Clare @ Lighting Legends
Outdoor festoon lights
I bought two sets of outdoor festoon lights. They look fantastic and more importantly when I couldn't quite get one set of them to work the customer service team was great and helped me to fix the problem straight away. I would definitely buy from Lighting Legends again,
9 november 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Stephanie thank you for your great feedback. 😊 So happy that our support team were able to answer any queries you had and resolve any problems quickly.
Thanks again for your order. Clare @ Lighting Legends
Outdoor light review
Great lights , great after sale service I will buy from lighting legends again !
3 november 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Julian, thank you so much for taking the time to leave us his great feedback, we really apreciate it! Thank you once again for your order. Clare @ Lighting Legends
I was a little bit Wary at first but....
I was a little bit Wary at first about buying these lights only because I first saw the advert on social media, but after checking out website and reviews I ordered 2 sets of heavy duty garden lights. They arrived after couple of days and I put them up in the garden the very same day, even though winter is coming and the garden furniture is now covered.
All I can say is they look fab and are so much better than solar lights or cheap lights.
30 oktober 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thankyou. 😊 Really pleased to hear your happy with your purchase and the quality of our lights. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
3 sets of heavy duty lights purchased
Bought 3 sets of lights and they look great now we have put them up, the light they give out is brilliant. Found the customer service to be excellent, came within a few days of ordering and well packaged. 1 set was missing the spare bulb but this was rectified after emailing them, prompt response and 2 spare bulbs were promised and received a few days later. Definately recommended.
10 oktober 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you for your kind feedback. 😊 Really pleased to hear your happy with your purchase they arrived within the stated time and our support team were able to answer any queries you had. Thanks again for your order. Clare @ Lighting Legends
What a great Company
What a great Company. Bought outdoor lights for our pergola and one of the bulbs didn’t work. After a few prompt emails back and forward to try and fix problem the Company sent out 5 spare bulbs! Wouldn’t hesitate to recommend them for quality and service.
23 september 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you Anna for your kind feedback. 😊 Really pleased to hear your happy with your purchase and our customer service. Enjoy your lights! Thanks again for your order. Clare @ Lighting Legends
Lit Up The Garden
Bought two sets of heavy duty outside warm lights. Look absolutely brilliant. Cast a beautiful light over the garden and pond, bring the night garden to life! We could sit and look at it for hours! Thanks to Clare for her help with a minot glitch. Resolved within hours! Stunning!
14 september 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thankyou. 😊 Really pleased to hear your happy with your purchase and that I was able to give you some helpful advice. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
Great product and excellent after care…
Great product and excellent after care customer service, Clare and the team are top notch
12 september 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thankyou Gary. 😊 Really pleased to hear your happy with your purchase and our customer service. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
Fantastic customer service!
10 september 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thankyou Eulalie . 😊 Really pleased to hear your happy with your purchase and that our support team was able to answer any questions. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
Recently purchased these for my very…
Recently purchased these for my very large veranda they arrived really quickly and look amazing. I would highly recommend.
8 september 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you Karon . 😊 Really pleased to hear your happy with your purchase and I'm sure the garden looks great! We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
Worth every penny
Worth every penny. Look so expensive and are very well made. So bright and quirky we love them in our garden!
30 augustus 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you 😊 Really pleased to hear your happy with your purchase. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
Incredible customer service
Incredible customer service and look absolutely great. Could not fault them. Definitely go for these.
26 augustus 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you Matthew. 😊 Really pleased to hear your happy with your purchase and our customer service. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
Buy with confidence
I ordered lights from lighting legends and from the moment I placed the order I was amazed at the experience from start to finish these guys were great. I asked a question about delivery as I had a party planned and was assured they would arrive in time and they did. Items were packed beautifully and it was like recieving a gift opening them. The lights themselves are quality and clearly made of decent materials. These aren't made in china rubbish they are superb quality and will buy more if I need them without hesitation. I would recommend this company without hesitation
16 augustus 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you for the fantastic review Richard! 😊 Really pleased to hear your happy with your order. We understand that there is lots to consider when buying waterproof outdoor lighting and we are pleased you trusted us with your purchase. Its great to hear that you wouldn't hesitate from buying from us again in the future. Thanks again for your order and enjoy the rest of your weekend. Clare@ Lighting Legends
A good choice for your garden lighting
Ordered two lots of string lights and a plug extension cable which arrived within few days. All seems well made and safe to use. Easy to put together (just screw the bulbs in) and put up. Now makes a formerly bland corner of the garden look great with a welcoming warm glow. No need for a transformer unlike some other online providers' products and looks much better for durability than lights we've seen in local garden centres etc.
16 augustus 2021
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you. 😊 Really pleased to hear your happy with your purchase. We appreciate you taking your time out to leave us a review. Thanks again for your order and have a great week. Regards Clare @ Lighting Legends www.lightinglegends.co.uk
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