Lighting Legends are brilliant!! The customer service is second to none, they are extremely professional, quick and courteous; answering any queries quickly and their lighting products are superb. We... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Recently bought a set of festoon lights and shepherds crooks and I'm really impressed. The build quality and design are excellent. Although they do not have a shop they were more than happy for me... Toon meer
Bedrijf heeft geantwoord
I actually brought the warm 15m festoon lights back in 2021 but it wouldnt let me date that far back. These lights are still going strong excellent quality and not had one bulb stop working . I broug... Toon meer
Bedrijf heeft geantwoord
We were looking for some electric festoon lights for our newly installed pergola. We ordered 2 sets of the super festoon lights with a remote control. We realised when they were delivered that we need... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.
Contactgegevens
Derby, Verenigd Koninkrijk
- support@lightinglegends.com
- www.lightinglegends.com
4,5
Uitstekend
345 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Waterproof heavy duty festoon lights
Purchased heavy duty festoon lights, with IP65 waterproof rating. Like some others who have posted here have experienced, ours failed due to water ingress in less than 2 years. If you are outside of the 12 month warranty period, don’t waste your time trying exercise your consumer rights on faulty goods. They will give you fairly cut and paste responses telling you it couldn’t possibly be an issue with their product and it is your fault for not maintaining them properly, or that water ingress on waterproof lights should be considered as normal wear and tear. It’s a shame dishonest traders like this still exist. Save yourself the hassle and buy cheaper ones elsewhere with Amazon or the like - if there’s an issue you’ll at least be covered!
24 januari 2025
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Will, Sorry to hear about your experience. We understand how frustrating this must be. As the lights were outside the 12-month warranty period, we’re unable to offer a replacement, but we do appreciate your feedback.
We take product quality and customer satisfaction very seriously, and our products are designed to be durable and reliable. As the lights functioned as intended for a significant period, they met the expected standards at the time of purchase and installation. While we regret any inconvenience caused, we encourage regular maintenance to help prolong the lifespan of outdoor lighting.
Thanks Jon, Management.
Have dealt with this company several…
Have dealt with this company several times & found they provide excellent products & excellent customer service - would definitely recommend them - my garden lights look amazing - Thank you
10 september 2024
Review zonder uitnodiging
Festoon …
I really can't fault these guys,I emailed for advise,got straight back to me with the answers I needed,placed my order,it arrived on time and undamaged,most of all we love the lights and wow what a difference,I'd give 6 stars if it was possible,thanks again guys, Mr A
1 augustus 2024
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us, from the advice you received to the timely delivery of your order. It's wonderful to know that you're enjoying your new lights and that they’ve made such a difference in your space.
Your kind words really mean a lot to us, and we're especially grateful for your mention of our customer service—it's something we take great pride in. If you ever need anything else in the future, don't hesitate to reach out.
Thanks again for your support, and we look forward to serving you again!
Awful company
Awful company. Returned an item and they refused to refund despite my circumstances. Take your business elsewhere - there are far better and cheaper companies out there who don’t offer such shoddy customer service
13 augustus 2024
Review zonder uitnodiging
Antwoord van Lighting Legends
Thank you for sharing your feedback with us. We understand that returning items can sometimes be challenging, especially when personal circumstances are difficult. However, our records indicate that your return request was made well beyond our 30-day return policy, which is clearly outlined at the time of purchase.
We strive to apply our policies fairly to all customers to ensure consistency and transparency, and we apologise that you feel dissatisfied on this occasion. If there is anything else we can assist you with, please do not hesitate to contact us directly at support@lightinglegends.com
Near fire. I wish I could post a video on here of…
I wish I could post a video on here of the electrical fault that would of ended in a garden fire had my electrician boyfriend not heard a hiss, saw the sparks and was able to stop it from turning into a massive, dangerous problem. Apparently I was given an aftercare form with my lights. (Who knew lights needed aftercare!) I was offered a discount on my next purchase. No accountability on lighting legends side. Apparently the consumer has the responsibility to check there’s no faults with the plug in lights. We managed to avoid an actual fire. I’m writing this so no one leaves theses lights on and unattended.
1 februari 2024
Review zonder uitnodiging
Antwoord van Lighting Legends
We are disappointed to see this review and we are sorry the lights you purchased from us in 2022, have not lived up to your expectations on this occasion.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines. The lights as with any electrical device do require some level of maintenance and we do recommend checking the lights over periodically to check for any signs of damage or wear and tear, so they can operate safely.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved. It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
Kind regards Clare @ Lighting Legends
2nd time I’ve bought from Lightning…
2nd time I’ve bought from Lightning Legends.
The product quality is excellent.
Packaging is first class.
Delivery was excellent, received next day delivery from YODEL.
The communication from there support staff couldn’t have been better.
I have no hesitation in recommending this company.
20 februari 2024
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi. Thank you so much for your fantastic review. We are so glad to hear you are pleased with the quality of our products and the service you have received form us. Kind regards Clare @ Lighting Legends
Light up the world
What a transformation to our garden..Delighted with the quality,and price..Free postage and super fast delivery all neatly packaged.I could not be more pleased..
1 september 2023
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Nicholas, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Lights didn’t work/ lack of reply
Lights didn’t work and testing by an electrician revealed they were faulty and poor quality. I have emailed the company multiple times and also sent a request via their online contact form as their phone number has an automated message that they are not taking calls. No reply received to any of my communication attempts. Really poor customer service. Would avoid at all costs.
27 juli 2023
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Rebecca, we are sorry to see this review as we have responded to all of your emails. The first reply we sent was straight after your initial email on 28th July. Please check your spam folder for the replies. It is extremely rare we have faults with our lights and as you can see from our impressive reviews we are an extremely interactive with our customers and always respond to all emails in a timely manor. One of our customer support team will call you today, so we can resolve this to your satisfaction today. Kind regards Clare @ Lighting Legends
Excellent Service
Have bought from the company before. I initially had an issue with email receipt (actually me not the company) which Clare sorted out straight away & was fantastic. It is a shame about the lack of telephone service but Clare called me immediately on receipt of my email. Highly recommended & I will buy again.
24 juli 2023
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Ian, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear I was able to resolve this for you. Thank you once again for your order, Clare @ Lighting Legends
Issue was resolved immediately
Dear Lighting Legends - further to my earlier review, your team was really great in responding to the issue which was swiftly resolved. I'm impressed with your response - thank you.
Caroline
14 december 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Caroline, thank you so much for the great review! We really appreciate you taking the time to let us know you are impressed with the service you received from us . So glad to hear our customer support team were on hand to help resolve this for you. Thank you once again for your order, Clare @ Lighting Legends
Absolutely dissatisfied with your…
Absolutely dissatisfied with your company. I had to take my case to the BBC before you backed down and gave me a refund. My lights failed twice in the 14 months that I had them, only to be told by lighting legends that you only offer a 12 month warranty. Do yourself a favour and educate yourselves on consumer law. Ignorance of the Consumer Rights Act 2015, which has obviously been in place for some time now, is no excuse. You are hoodwinking your customers, and that type of service has no place in todays society. I had to go to great lengths to receive my refund because of your Ignorance.
Customers beware..... this product will fail all too soon, so don't be fobbed off by their 12 month warranty spiel.
10 november 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Brain, we feel this review is very unfair and does not represent our product or company.
We provide a 12 month warranty period on all our products which should be a reasonable amount of time for any issues to be identified and resolved.
It is extremely rare for us to have products that are faulty outside of this window. Our "Heavy Duty String Lights" product has a high ingress protection level of IP65 and is fully UKCA & CE certified. The customer return rate on this product is also extremely low at just 2.5% compared to the industry average of 5%-15%. It is also important to note that out of those returns the actual product defect rate on this specific product is less than 5%
As can be seen on multiple independent review platforms, Lighting Legends pride ourselves on providing high quality products alongside helpful and efficient customer service.
We would have to assume that on this occasion the lights have not been installed and maintained as per our product guidelines which has caused these issues to occur. You informed us of the issues once the products had exceeded their warranty period, and we did not have an accurate time as to when the issue first arose.
We would expect any product issues that occur to be reported within a reasonable time frame, which in this case unfortunately did not happen.
This has been fully resolved. We received your retuned lights and you have been refunded.
Regards
Clare @ Lighting Legends
Exceptional company
This company is absolutely exceptional. Their customer service is first class. Friendly, knowledgable and attentive caring staff. In this day and age where customer service has been found wanting, Lighting legends truly are a beacon of light and other companies should take note. This is how to do it and keep customers coming back!
1 oktober 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Imogen, thank you so much for the fantastic review! So glad to hear that you have been happy with the service you received from us. We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends
Poor quality
Bought them less than a year ago, was looking at adding extra set when checked the connection found it had disintegrated and had a funny smell so cleaned it up and the lights tripped so not usable.
3 oktober 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Andrew, We are very sorry to hear this. This is most unusual, as we have explained in the email we sent to you this morning. That this has been caused by water ingress into the end cap, as the fitting may have become loose over time. We have as you will have already read offered to fully replace these lights under the 12 month warranty. We have also offered advise on how to avoid this happening again with your new set. We are waiting for your reply to our email so we can fully resolve this to your satisfaction. Kind regards, Clare @ Lighting Legends
Beautiful Lights + Fantastic Service
Exactly as ordered, very strong lights, look fantastic in the garden. Placed a couple of orders over the past year. Also, they went above and beyond after I explained I needed the last order urgently and was able to get delivery upgraded to next day. 10/10 would definitely recommend.
14 september 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Lee, thank you so much for the great review! We are so pleased to hear you are happy with the quality of our products and our fantastic customer service. Thank you once again for your order, Clare @ Lighting Legends
Amazing lights
Super fast delivery, my garden looks amazing had them put up today. I had purchased 2 15m warm lights and all bulbs worked.
11 september 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Abi, thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Great products
Great products, service and price. Contact from Lighting Legends was excellent, by real people, quick and knowledgable. We are really pleased with the festoon lights and the WiFi switch is excellent and just what we wanted and couldn’t find from an electrical wholesaler yet these guys have them - brilliant.
2 september 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Steve, thank you so much for your fantastic review. So glad to hear the support team were on hand to help. We really appreciate you taking the time to let us know your thoughts, thank you once again for your order. Clare @ Lighting Legends
No order and no contact
Not sure what’s going on with this company. They don’t answer phones nor respond to emails. Ordered through them as they state express delivery, lots of reviews to say they deliver quickly although I now see these are at least a year old. As per review below, they say it’s been dispatched but the courier status has been showing as awaiting the package for at least three days now. Have emailed asking to cancel my order as clearly it’s not left them. Let’s see how that pans out.
1 september 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi Dana, I can see you received this delivery within the 2-3 days delivery timescale we offer. Our apologies in the delay in replying to your initial email our support team have been extremely busy over the bank holiday period. As you received the order on time, we will be most grateful if you can update the review with some further feedback. Thanks Clare @ Lighting Legends
Easy purchase
Easy purchase, reasonable price, speedy delivery
26 augustus 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. Thank you once again for your order, Clare @ Lighting Legends
Would recommend highly!
Placed an order for the heavy duty lights on Wednesday and they were delivered on the Saturday. Great service. Quality is second to none - this is my second set. Brilliant quality and very hard wearing. Would recommend them.
22 augustus 2022
Review zonder uitnodiging
Antwoord van Lighting Legends
Hi thank you so much for the fantastic review! We really appreciate you taking the time to let us know your thoughts. So glad to hear you are happy with our service and quality of the lights. Thank you once again for your order, Clare @ Lighting Legends
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.