What an absolute joke and fraud of a company. Placed order (#4288) on March 18. When the item hadn't arrived by April 10, I asked for a refund. Since then they have blown me off with responses in... Toon meer
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Paid for 3 machines in January 2026. Did not receive. Customer service response poor, 18 March 2026 advised customer service for a refund. Product not arrived. No refund, response from Lissaire a... Toon meer
Bedrijf heeft geantwoord
Lissaire provided the best customer service and took extra care in making sure my setup was perfect! The service is a must have and it has saved me so much time. It's given me back time to dedicate to... Toon meer
Bedrijf heeft geantwoord
Their customer service is truly top-notch—friendly, responsive, and always ready to help. The overall service is incredibly smooth and efficient, making everything so easy from start to finish.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Lissaire, we believe life is for living not ironing. We set out with a simple mission: to transform one of the most tedious household chores into something effortless, freeing you to start your days calm, ready, and stress-free. Our signature solution, the Lissaire Smart Ironing & Drying Machine, brings that mission to life. With a quick attachment of a shirt, trousers or even shoes, you simply select your settings, press start, and let Lissaire do the rest. In minutes your clothes come out crisp, dry, and ready to wear no ironing board, no stress, no sweat. We built Lissaire with three values at heart: convenience, quality, and everyday ease. Designed to handle a wide range of garments shirts, trousers, dresses, polos, and shoes our system is meant to fit seamlessly into modern, busy lives. More than just a product, Lissaire is part of a lifestyle shift. We want to give our users back their time and energy so they can focus on what really matters: mornings without rush, comfort without compromise, and clothes that look good with minimal effort. Your satisfaction matters to us. We stand behind our product with a commitment to quality, good design, and support so Lissaire isn’t just another device, but a dependable part of your daily routine.
Contactgegevens
Verenigd Koninkrijk
- lissairehelp@gmail.com
- www.lissaire.com
3,3
Gemiddeld
115 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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What an absolute joke and fraud of a…
What an absolute joke and fraud of a company.
Placed order (#4288) on March 18. When the item hadn't arrived by April 10, I asked for a refund. Since then they have blown me off with responses indicating they'd get back to me with a "solution" soon. They haven't. It's now April 21, and it's clear this company intends to steal my money despite failing to deliver the goods.
I wholeheartedly do not recommend this company. The product actually seems like it sucks, too, which isn't a surprise given the thieves in customer service.
21 april 2026
Review zonder uitnodiging
Antwoord van Lissaire
Dear Darren,
Thank you for your kind review.
We’re pleased to hear that your product arrived in a timely manner and that you had a smooth experience.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
It took a little while to be shipped
It took a little while to be shipped, and it occupies a bit of space, but it thankfully works well on shirts that would otherwise need to be ironed.
18 maart 2026
Antwoord van Lissaire
Dear Tom,
Thank you for your honest and balanced review.
We appreciate your patience with the shipping time, and we’re glad to hear that the product is working well for your shirts — that’s exactly where many customers see the best results.
We also understand your point regarding space, and we’re always working to improve the overall user experience where possible.
Thank you again for your feedback and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Not working
18 maart 2026
Antwoord van Lissaire
Dear Jose,
Thank you for your feedback. We’re sorry to hear that the product is not working as expected.
This is certainly not the experience we want for our customers. In some cases, issues can be related to setup or usage, however if the unit is not functioning correctly, we would of course want to investigate this further.
We would recommend checking our user manual video on the website or our instructional videos on YouTube to ensure everything is set up correctly. If the issue persists, please contact our support team at info@lissaire.com with your order details so we can assist you and arrange an appropriate resolution if needed.
Kind regards,
Hana / Lissaire
Works fine
From a sales perspective it was good looking. Then I got scared since the follow or claim section was not clear or difficult to follow, made me think it was a scam. Ended up in a safe delivery of the product and it works just as described.
17 maart 2026
Antwoord van Lissaire
Dear Robert,
Thank you for your honest review — we really appreciate you taking the time to share your experience.
We’re sorry to hear that parts of the tracking or claims process felt unclear, and we completely understand how that could cause concern. We’re actively working to improve clarity across all stages of the customer journey to make everything as straightforward and reassuring as possible.
That said, we’re very pleased to hear that your product arrived safely and is working exactly as described — that’s great to know.
Thank you again for your feedback and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Antwoord van Lissaire
Dear Dominick,
Thank you for your kind review.
We’re delighted to hear that you’re happy with the product and that your delivery was fast — that’s exactly the experience we aim to provide.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
I am very disappointed in this product
I am very disappointed in this product. I was able to put it together okay... kind of complicated, but it takes up SO much space, unless I take it apart every time. I doubt I'd want to construct it every wash day. However, my big complaint it that it doesn't really take out all the wrinkles, regardless of how tight the fit. The button placket at the front of shirts does not get steamed flat and still needs to be properly ironed. I regret spending over $200 on this and would like to return it and get a refund. What are my chances?
9 maart 2026
Antwoord van Lissaire
Dear Dianne,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that the product has not met your expectations.
We understand your concerns regarding setup, space, and overall performance. Lissaire is designed to provide a hands-free alternative to traditional ironing, using heated air and garment tension rather than direct plate pressure. While many customers find it highly effective for general wrinkle reduction, certain areas such as button plackets and thicker seams can sometimes require additional attention with a traditional iron.
For best results, garments should be slightly damp and fitted as snugly as possible on the frame, as this allows the system to smooth the fabric more effectively. Our user manual video on the website and instructional videos on YouTube also demonstrate techniques that can help improve results.
Regarding your request for a return, this would depend on your order details and eligibility under our return policy. We would be more than happy to review this for you and guide you through the available options.
Please contact our support team at info@lissaire.com with your order information so we can assist you further and work toward a suitable resolution.
Kind regards,
Hana / Lissaire
10/10 positive experinece
Thanks Lissaire for excellent service! I recommend this store to everyone.
30 maart 2026
Review zonder uitnodiging
Antwoord van Lissaire
Dear Marta,
Thank you so much for your kind review.
We’re delighted to hear that you had an excellent experience with our service — that truly means a lot to us. Your recommendation is greatly appreciated and helps support our growing community.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Saves so much time
Lissaire provided the best customer service and took extra care in making sure my setup was perfect! The service is a must have and it has saved me so much time. It's given me back time to dedicate to my loved ones that was sorely missing. Especially with the fast shipping, I only wish I could have found it sooner
25 maart 2026
Review zonder uitnodiging
Antwoord van Lissaire
Dear Vaery,
Thank you so much for your incredible review.
We’re absolutely delighted to hear that our team was able to support you and ensure your setup was perfect — that’s exactly the level of care we strive to provide.
It means a lot to know that Lissaire is not only saving you time, but also giving you more time to spend with your loved ones. That’s truly at the heart of what we aim to achieve.
We’re also very pleased that your delivery was fast and that your overall experience was a positive one.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Antwoord van Lissaire
Dear Sangishetty,
Thank you for your review — we really appreciate it.
We’re delighted to hear that Lissaire is helping save you time and proving worthwhile for your busy schedule. That’s exactly what we designed it for.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
I had a pleasant experience with…
I had a pleasant experience with Lissaire company... I really love the ironing machine. The only "bad" thing is I waited almost 3 weeks for it to arrive, but I recommend everyone to be patient, this company is really professional!
2 april 2026
Review zonder uitnodiging
Antwoord van Lissaire
Dear Јелена,
Thank you so much for your kind and thoughtful review.
We’re delighted to hear that you had a pleasant experience with Lissaire and that you love the ironing machine — that means a lot to us.
We also really appreciate your patience with the delivery time. While international shipping can sometimes take a little longer, we’re glad to hear you felt it was worth the wait.
Your recommendation and support truly mean a great deal to us — thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
excellent service
excellent service, good communication and AMAZING product! this ironing device really saves time and it's easy and fun to use
7 april 2026
Review zonder uitnodiging
Antwoord van Lissaire
Dear Jeca,
Thank you so much for your fantastic review.
We’re delighted to hear that you had a great experience with our service and communication, and that you’re loving the product. Making ironing quick, easy, and even enjoyable is exactly what we aim for.
Your feedback truly means a lot to us — thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
10/10 service
10/10 service
I recommend this store to everyone. I even got my mom one. It makes life so much easier
7 april 2026
Review zonder uitnodiging
Antwoord van Lissaire
Dear Nikola,
Thank you so much for your kind review.
We’re delighted to hear that you’ve recommended Lissaire to others — and even got one for your mom! That means a lot to us. It’s wonderful to know the product is making life easier for you both.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Very good product
9 maart 2026
Antwoord van Lissaire
Dear Dragos,
Thank you for your review — we really appreciate it.
We’re pleased to hear that you’re happy with the product and that it’s meeting your expectations.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
The device works as advertised
The device works as advertised, but there were NO printed directions provided. Also, the packaging was very cheap and not worthy of the product price. Overall I'm very pleased, but Lissaire needs to refine the customer experience.
7 maart 2026
Antwoord van Lissaire
Dear, Thom,
Thank you for your thoughtful and balanced review — we really appreciate your feedback.
We’re pleased to hear that the device is working as expected and that you’re overall happy with the product. That means a lot to us.
We also sincerely appreciate your comments regarding the instructions and packaging. We understand how important a complete and premium experience is, and this is something we are actively working to improve. While we do provide a user manual video on our website and instructional content on our YouTube channel, we recognise the value of clear printed guidance and are reviewing this as part of our ongoing improvements.
Your feedback on packaging is also noted, and we are continuously working to enhance this aspect to better reflect the product itself.
Thank you again for your honest feedback and for choosing Lissaire — it genuinely helps us improve.
Kind regards,
Hana / Lissaire
it took too long for 1 shirt and T…
it took too long for 1 shirt and T shirt to be iron.
Also its not perfect smooth still can see the crease and already wrap put aside the carton.so dispointed
9 maart 2026
Antwoord van Lissaire
Dear Fauziah,
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations.
Lissaire works differently from a traditional iron, using heated air and garment tension rather than direct pressure. For best results, garments should be slightly damp and properly positioned on the frame, as this allows the system to smooth the fabric more effectively. Cycle times and results can also vary depending on fabric type and thickness.
We understand that if garments are fully dry or not correctly tensioned, results may not appear as smooth as expected. Our user manual video on the website and instructional videos on YouTube demonstrate the optimal setup and can help improve both performance and efficiency.
If you would be open to it, we would be happy to provide personalised guidance based on the garments you are using. Please feel free to contact our support team at info@lissaire.com
with your order details.
Kind regards,
Hana / Lissaire
This product is a let down
This product is a let down! It does not work as advertised even after sufficiently wetting the garment. It is a hot fan for $200.00 USD. Now, if you had the sense to have a water tank and steam came out....that would be an impressive product. Ask your product manager to resign and give your marketing boss a promotion!
7 maart 2026
Antwoord van Lissaire
Dear Dahmas,
Thank you for your feedback. We’re very sorry to hear that the product did not meet your expectations.
We understand your frustration, and we appreciate you taking the time to share your perspective. Lissaire is designed to work using heated circulating air and garment tension rather than steam, which allows for hands-free drying and smoothing. However, we recognise that if expectations are based on traditional steam irons or steamers, the experience can feel different.
For best results, garments should be slightly damp and properly positioned to allow the system to create enough tension to reduce wrinkles effectively. Fabric type and thickness can also impact the final outcome.
That said, we take feedback like yours seriously and will pass it on to our product team as we continue to improve both the product and overall experience.
If you would be open to it, we would be happy to review your case further or provide personalised guidance to help you achieve better results. Please feel free to contact our support team at info@lissaire.com with your order details.
Kind regards,
Hana / Lissaire
Antwoord van Lissaire
Dear Deborah,
Thank you for your feedback. We’re sorry to hear that you’re having difficulty assembling the product.
The components should fit together securely when aligned correctly, so what you’ve described is not typical. In some cases, this can be due to orientation during setup or a part not being fully seated.
We would recommend taking a quick look at our user manual video on the website or our instructional videos on YouTube, which show the correct assembly step-by-step.
If you’re still experiencing issues, please contact our support team at info@lissaire.com with your order details (and ideally a photo or short video), and we’ll be happy to assist you directly or arrange a suitable resolution if needed.
Kind regards,
Hana / Lissaire
Instructions are muddled and unclear
5 maart 2026
Antwoord van Lissaire
Dear John,
Thank you for your feedback. We’re sorry to hear that you found the instructions unclear.
We understand how important clear guidance is, especially when using a product that works differently from a traditional iron. We are continuously working to improve our instruction materials to make setup and usage as straightforward as possible.
In the meantime, we do have step-by-step instructional videos available on our YouTube channel, as well as a user manual video on our website, which many customers find helpful for understanding the correct setup and achieving the best results.
If you would like, we’d be more than happy to guide you personally. Please feel free to contact our support team at info@lissaire.com with your order details.
Kind regards,
Hana / Lissaire
Knowledgeable and kind people.
9 februari 2026
Antwoord van Lissaire
Dear Geraldine,
Thank you for your kind review.
We’re delighted to hear that you found our team knowledgeable and kind — that’s exactly the level of support we strive to provide.
We truly appreciate your feedback and your support.
Kind regards,
Hana / Lissaire
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