LK Bennett Reviews 

No customer service, they ignore emails! They also charge for returns so now £10 out of pocket with nothing to show. Won't be shopping there again!

Terrible customer service or best say NO CUSTOMER SERVICE!

Been trying for 3 days to get hold of someone and no phones are answered. Why say you have a customer service number when you don’t answer your calls?

For the prices you charge surely you can afford to do more? Just TERRIBLE!!!

Dreadful, both in store and online. Over priced and shocking customer service, will never buy from them again.

Bought a beautiful dress from LK Bennett. Did not notice until I wore the dress to wedding that there was a small hole on the back shoulder, where silk was coming away from the seam. Embarrassingly someone noticed it and pointed it out to me! I was mortified. Complaint started with Nadia 5th July. It is now 4th August, no resolution has been made. Sent them pictures, then the dress recorded delivery as instructed. Can not get to speak to someone! Don’t answer emails. When phone just get a voicemail which no one calls you back from. The clothes and shoes are stunning but the customer service is shocking! And has put me off using LK Bennett EVER AGAIN!

They are disregarding and trading against consumer rights. While their customer service is polite, it's shockingly unhelpful and dismissive. Wonderful that they've turned their phone off too and promise to call back.

I’m really shocked by how bad the customer service system is. I placed an order days ago, and no updates since. I’ve been trying to contact their ‘live chat’ all day, but there is no response. I can’t find any other way of contacting them.

UPDATE: A week after ordering, still no contact from customer care, but they have emailed to say they don’t have the product in stock. They say they are refunding, but only the price of the shoes, not the delivery charge (for an item that wasn’t delivered!). HOW IS THIS NOT FRAUDULENT?

I ordered an item on line, showing as available and paid. A few days later I got an email from LK Bennett saying the item was in fact not available and offering me a refund.

I ordered a pair of shoes in size 37 from the LK Bennett website. Confirmation on the customer-facing orders page clearly stated size 37, and I’ve retained a screenshot showing this. However, I was sent size 38 instead.

When I contacted customer service, I was told that their internal system showed 38, and therefore they would not refund my delivery charge or cover the return postage, despite the discrepancy being on their side. I had to pay over £10 out of pocket to receive and return a pair of shoes in the size I never ordered in the first place.

Even after sharing the screenshot showing size 37 on my end, they ignored my follow-up and just closed the ticket. It’s clear there is a fault in their system, but the burden was placed entirely on me as the customer.

A disappointing and costly experience. I will not be ordering anything from them ever again. It's just not worth the trouble.

Shocking hostile aggressive manner of the new manager is certainly a good reason to avoid this branch of the brand…she appears to have upset other local shoppers and even driven one her staff to leave…I am certainly too intimidated to walk through that door again…and without a USP I have plenty of choice in Harrogate to shop…may be look at your choice or management and try again this one is driving people away in droves…

Online Customer service is very unhelpful indeed!

Terrible Customer Service, paid for Next Day delivery of 4 items, 1 item arrived have called Customer Service 3 times and cut off to leave a voicemail 😡

Evri lost my parcel, customer service are refusing to refund me until the parcel is returned to them. I have had to request a chargeback via my bank because they have no intention of ever refunding me. Should have checked the reviews here first as this seems to be a common theme. I will not purchase anything from this brand again.

Used Evri as courier who left a parcel on the doorstep rather ringing the doorbell at an open office full of staff. Wanted me to waste police time reporting this as stolen as if they haven't got enough to do and have a chance in hell of finding it. They refused to assist if I won't waste police time. Won't be using them again.

still not received my parcel that was sent out a week ago - why would any business work with Evri is beyond me

The customer service was not helpful at all. Initially, they completely ignored my concerns about the new trainers I bought staining my socks—and even my feet! They claimed it was my fault and insisted there was nothing wrong with the product.

I escalated the issue to the manager, who then asked me to return the trainers at my own expense so they could “investigate.” However, they also said the product is made of delicate leather, implying the issue was with my feet rather than the shoes themselves.

I own many pairs of high-quality trainers and have never experienced anything like this. I would have had to pay £10 just for postage, and I’m 100% sure they would’ve simply sent them back without taking responsibility. So I didn’t bother proceeding.

Great delivery of order and products order in excellent condition

I have contacted customer support 5 times over the past month attempting to get a return label to return an item from an order. The online system for printing/accessing the return label is not functioning properly for my order. Customer service continues to state that this is an 'ongoing issue' with the courier instead of offering a refund or a solution. At this point it seems I will not be able to return or be refunded for my $550 purchase. I will not be ordering from LK Bennett in the future which is a shame because I am happy with the products I have purchased in the past.

Dreadful customer service by Nadia. Impossible company to contact, leave you holding on the phone for 10 minutes then recorded message asks you to write an email and cuts you off. Ordered a £200 pair of shoes that arrived thrown in a dirty box with no packaging, they were scuffed, creased and had clearly been worn or tried on many times. As I needed them for a wedding next week, I emailed customer services together with photos of the damaged shoes and asked if they could send me a new pair and I would send back the damaged pair. They agreed they had fallen short, but refused to send another pair until the damaged pair were returned. They did suggest that if I wanted another pair, they had only one pair left so I should re-order quickly!! They haven't even offered to reimburse my original £5 delivery cost! Don't use this company, there are other premium brands out there who do know how to treat customers.

Appalling customer service and customer experience. What has happened to LK Bennett. Impossible to contact. I’ve tried every day for a week - phone, email, live chat, Insta message. None work. I need to return an item but problem with return portal. Need to speak to someone in Customer Services but impossible.
I have shopped at LK Bennett for years but this has been a dreadful experience. I shall not be buying online again. Such a shame.

POOR CUSTOMER EXPERIENCE AND SERVICE.
I ordered a pair of shoes off their website. They arrived in a box with an old Selfridges receipt attached on the side with yellowing selotape. They had obviously been a previous return as the shoes weren’t packaged well. The shoes were a few hundred pounds so not up to the standard you would expect to receive them in.
I tried to call customers services with no reply. Their message said that I had to email when they cut off the call.
I called the next day and managed to speak to someone who wasn’t helpful. Even though I’d paid for postage to me, I had to pay for return postage to send this substandard package back. No sorry, no offer of free return etc. I won’t be re ordering from them again. Total waste of my time (and double postage costs)!