Not happy with their recent press release re ads for Orkney and Shetland. We have no choice but to pay their extortionate prices to get off island. One booked there is additional stress as to whether... Toon meer
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Lees wat reviewers zeggen
Very disappointed with their customer service. Got in touch with them on 15 September (flight was not until 5 October). Still no reply, chased up last week but again no reply. Very disappointing servi... Toon meer
9 hour delays with no human to update. Waste of time airline. I feel sorry for the staff as it’s clearly the senior management team and higher that are useless and can’t run an airline. This airline i... Toon meer
We flew from Southampton to Jersey this morning 11/09/2026 and our whole experience with both Loganair and Southampton airport was amazing and hassle free. In particular our stewardess Lisa was amaz... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Loganair is the UK’s leading regional airline, proudly connecting communities across Scotland, the wider UK, Ireland, and Scandinavia. With all-inclusive fares as standard, every journey comes with a generous luggage allowance, complimentary onboard service, and the chance to collect and spend Avios through Loganair Loyalty. As a family-founded airline with over 60 years of experience, we place reliability, care, and community at the heart of everything we do. Whether reuniting families, supporting island life, or providing business and leisure connections, Loganair is committed to making travel simple, welcoming, and dependable.
Contactgegevens
Lightyear Building, 9 Marchburn Drive, Glasgow Airport, PA3 2SJ, Paisley, Verenigd Koninkrijk
- 0344 800 2855
- www.loganair.co.uk
1,7
Zeer slecht
747 reviews
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Luggage is not being lost, it is arriving, then being dumped
I have an airtag on my luggage. So I could see that my suitcase was with me through the flight from Inverness.
When I got to the baggage hall, I could see my luggage travelling, slowly, towards the baggage hall. Eventually it was just 200 metres away.
All the other luggage arrived. Eventually it became clear that it was not coming.
I reported it as not delivered. I showed the person exactly where the case was. She said she could do nothing about it, but my case would be delivered next day.
It stayed there, 200 metres from the baggage carousel, for three days. Eventually they gave it to the courier and I got it back on Sunday - I was without my essential medicines for four days.
I have asked LoganAir to check the CCTV to find out why my luggage was simply abandoned, after off-loading. So the airport can investigate and stop this.
I have had no reply to this point. They simply don't seem interested in resolving this.
I have written to the CEO of LoganAir. The reply I have just had on the 14th of April at 14:30 does not confirm this. Please confirm that my letter has been delivered to your CEO.
19 maart 2026
Review zonder uitnodiging
Antwoord van Loganair
Hi
We are sorry that we haven’t been able to respond to your correspondence as quickly as you expected.
I confirm that your claim has been registered with our Customer Relations team. They are working through the claims in order and will be in touch via email.
To ensure fairness for all our customers, we are working through all enquiries in strict chronological order.
Please rest assured that your case has not been overlooked, and we will contact you as soon as our investigation is complete.
Thank you. ^mw
Customer service were quick to answer…
Customer service were quick to answer my query about taking a bike and sort out an ID problem. I haven’t actually flown yet but customer service have been helpful and friendly.
19 maart 2026
Review zonder uitnodiging
Antwoord van Loganair
Hi Sarah.
We have received your correspondence and would like to thank you for your kind compliment from your recent experience with Loganair.
We will pass your comments onto the relevant department and thank you for taking the time to feedback on your experience it is much appreciated.
Should you require any further assistance, please get in touch with us via live chat or email at-
https://www.loganair.co.uk/contact/.
Kind Regards. ^mw
Poor customer services
Absolutely terrible company to deal with. Baggage delay claim submitted almost 4 months ago and still to receive a reply. Keep contacting their customer support team and the keep informing me that the claims are dealt with in order and cannot give me an estimate of when a reply might be forthcoming.
27 november 2025
Review zonder uitnodiging
Antwoord van Loganair
We’re sorry for the time taken to provide you with an update on your baggage delay claim, and we completely understand how frustrating this experience has been.
Over the past few months, we’ve received an exceptionally high number of claims following the severe weather events reported by the Met Office in late 2025 and early 2026. This has unfortunately caused significant delays across our teams, and I’m genuinely sorry that this has affected you.
To make sure every customer is treated fairly, we’re working through all claims strictly in the order they were received. and our team will be in touch as soon as the investigation is completed.
Thank you for your patience, and I sincerely apologise for the inconvenience these delays have caused.^JH
Cancelled flight with no notice
Cancelled flight with no notice. Lied to about a refund after being left in the airport with no explanation.
It took months to get my money back.
I will never fly with them again and I advise anyone else to avoid
The info they replied to me below is inaccurate.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your feedback. I am very sorry for the disruption to your journey and for the frustration caused by the cancellation of your flight. This is never the experience we want for our customers.
Your claim for compensation was received and assessed in line with our Conditions of Carriage and UK retained legislation arising from EC261/2004. This review process requires coordination across several departments, which means we are unable to provide an immediate response, though we genuinely appreciate your patience during this time.
I understand you also requested reimbursement for additional expenses. Our Customer Relations team confirmed that, as you chose to cancel your booking and receive a refund of the unused flight fare under EC261/2004, this made you ineligible for reimbursement relating to any pre booked or independently arranged onward travel.
Our records also show that you contacted our Contact Centre on 9 June to request a refund, which was processed and returned to you four days later, on 13 June.
Once again, I’m sorry for the disruption you experienced. We appreciate your feedback, as it helps us improve the service we provide. ^JH
Very poor customer service
Very poor customer service, I put in a complaint about the service I had received, got no response, Loganair don't care. The impression is of an entitled and complacent company
Update
Further to Loganair's somewhat unapologetic response to this review
1. "Not respond as quickly as (I) expected"? Loganair say they will respond within 6 weeks. They didn't. I submitted a further complaint once the 6 week deadline had come and gone. Another 6 weeks, still no response to either complaint, it is now some 12 weeks since the initial complaint.
2. The insinuation that I am unreasonable to expect a response after 12 weeks when there are apparently many others who have been waiting even longer, that I wish to queue jump, beggars belief.
3. My original assertion has been borne out by this response: complacent and entitled
17 december 2025
Review zonder uitnodiging
Antwoord van Loganair
We are sorry that we haven’t been able to respond to your correspondence as quickly as you expected.
We are currently experiencing an exceptionally high volume of claims following several significant weather events reported by the Met Office in late 2025 and early 2026. Unfortunately, this has affected our response times, and I’m truly sorry that you’ve been impacted by these delays.
To ensure fairness for all our customers, we are working through all enquiries in strict chronological order. Please rest assured that your case has not been overlooked, and we will contact you as soon as our investigation is complete.
Thank you for your patience, and for the frustration this has caused.
^JH
Customer service is awful
Their customer service is awful. I made a complaint two months ago and have never had a response. Given how expensive their fares are, you would think they could spend some money on customer service skills training. Will never use Loganair again, I'd rather travel to Glasgow from Inverness rather than go with Loganair again
27 december 2025
Review zonder uitnodiging
Antwoord van Loganair
I am very sorry that we have not been able to deal with your correspondence as promptly as you would have wished.
We are currently managing an unusually high volume of claims following several significant weather events reported by the Met Office in the latter part of 2025 and early 2026.
Unfortunately, this has had an impact on our response times, and we are truly sorry that you have been affected by these delays.
In line with normal procedures and to remain fair to all our customers, we are dealing with all correspondence in chronological order, and we aim to address each customer's enquiry as soon as possible.
Please be assured we will be in contact with you on concluding our investigations. ^JH
Exeter to manchester
I had a flight from Exeter to Manchester. We where delayed, congestion at Manchester Airport. But we where informed of this. The staff where great, the plane was clean and looked in good condition. I enjoyed it, and it was very good value for money.
I will definitely use the airline again..
22 februari 2026
Review zonder uitnodiging
Antwoord van Loganair
Hi.
Thanks for taking the time to share your experience with us — we really appreciate it.
Delays are never ideal, so we're glad the team kept you updated and that things still went smoothly once you were onboard. It's great to hear the crew made a good impression and that you were happy with the condition of the aircraft.
Knowing you felt it was good value for money and would choose to fly with us again really means a lot.
We look forward to welcoming you back on board soon. ^JH
Used a few times to fly to Scotland and…
Used a few times to fly to Scotland and have to say they have always been really good.
5 februari 2026
Review zonder uitnodiging
Antwoord van Loganair
Thanks so much for taking the time to share your experience with us.
We’re really happy to hear that your trips to Scotland have been smooth and enjoyable. That’s exactly what we aim for, so it’s great to know we’re getting it right.
We really appreciate you choosing to fly with us, and we hope to welcome you on board again soon. ^JH
STAY AWAY from Loganaire
STAY AWAY! worst experience ever. Flight was over 5 hours late from Manchester to Aberdeen. Been waiting for my delay compensation claim for 3 months now and still not paid. They don't even reply to me after so many emails and calls.
1 december 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for your feedback, and I’m very sorry for the delay and the frustration this has caused. A long flight delay is stressful enough, and waiting this long for an update is understandably disappointing.
We are currently dealing with an unusually high volume of claims following major weather events in late 2025 and early 2026, which has unfortunately extended our response times. Your claim is still moving through our review process, where each case is assessed individually in line with EU/UK261 regulations.
We review claims in the order they’re received to ensure fairness for all customers. Our Customer Relations Team will contact you as soon as your assessment is complete, or sooner if we need any further information.
Thank you for your continued patience.^JH
Absolutely zero focus on the customer
Absolutely zero focus on the customer - dreadful. If you can fly with anyone else i recommend you do.
I had a flight cancelled which marooned me in Jersey. Loganair could not have cared less, instead encouraging me to go elsewhere rather than trying to find a solution to my problem. Ended up accepting a flight 24 hours later that landed 100 miles from my car
15 februari 2026
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your feedback, and I’m very sorry to hear about the disruption you experienced.
Your flight was cancelled due to the adverse weather conditions on the day, with significantly reduced visibility caused by fog. Unfortunately, the conditions were below the safe operating limits required for the aircraft to depart or land safely. We understand how frustrating this is, but safety must remain our highest priority.
When a cancellation occurs, we aim to get customers to their ticketed destination as soon as operationally practical. This includes rebooking onto the next available service and, where needed, providing ground transport to ensure you can reach your original destination.
I’m sorry that your experience did not reflect the level of care and support we strive to provide, and I appreciate how difficult it must have been to face an extended delay and the arrival airport being different from where your car was located.
Thank you again for your feedback — it helps us identify where we need to improve the support we offer during unexpected disruptions. ^JH
Third-Class Service & Hidden Avios Point Theft
Loganair has a unique talent for taking a decent flight experience and destroying it with one of the most hostile “customer support” departments in the UK. If you value your time or your loyalty points, think twice.
*** 1. The "35-Day" Vanishing Act ***
Most airlines aim to resolve issues in 24–48 hours. Loganair’s automated response often proudly states they aim to reply within 35 days. In the modern travel industry, a month-long silence is not a "backlog", it’s a total abandonment of customer care. When they do finally reply, the staff appear trained to be as obstructive and unhelpful as possible.
*** 2. The Avios "Steal": Loganair is stricter than BA, Qatar and Aer Lingus ***
Loganair’s transition to Avios has been used as a smokescreen to wipe out customer loyalty and steal Avios from customers which the airline keeps as profit.
• The 12-Month Expiry Trap: Unlike almost every other Avios partner, Loganair will zero out your balance if you don't book within 12 months.
• Contradictory T&Cs: If you ask for points to be reinstated, you’ll be refused and referred to their T&Cs. However, Loganair’s T&C’s are a mess, with clause 3.5 clearly stating that points expire after 36 months, whereas contradictory clause 3.9 states they will expire after 12 months of inactivity. When challenged on this ambiguity, Loganair is unable to explain the contradiction.
• Zero Transparency: They moved from a fair loyalty scheme (Clan) to this restrictive one without clearly alerting customers, effectively "stealing" years of earned points through fine-print technicalities.
*** 3. Marketing Incompetence & Web Errors ***
The digital experience is a shambles:
• Spamming: The marketing team is a mess. They even saw fit to bombard customers with emails on Christmas Eve and Christmas Day. That’s not "engagement"; it’s harassment.
• Outdated Info: The website is riddled with legacy information and missing essential passenger guidance. Even when the incorrect information has been highlighted to the customer support team, it remains months and years later.
*** Final Verdict ***
The Director of Customer Service is presiding over a department that views passengers as a nuisance rather than an asset. Until Loganair stops hide-and-seeking behind a 35-day response window and fixes their predatory Avios expiry rules, I recommend taking your business elsewhere (which I appreciate isn’t possible on the majority of routes).
*** Note to the Loganair Social Media Monitor (JH or other): ***
Don’t bother with a “please don’t hesitate to reach out to us directly via our Help Centre using the link below”, it’s meaningless.
12 februari 2026
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience, and we appreciate the opportunity to provide clarification.
Customer Relations Response Times
First, we sincerely apologise for the delay in our Customer Relations Team responding. We are currently managing an unusually high volume of claims following several significant weather events reported by the Met Office in the latter part of 2025 and early 2026. This has affected our usual response times, and we regret any inconvenience this has caused.
Avios Expiry and Activity Rules
We understand your concerns regarding Avios expiry. To clarify, the rules governing Avios expiration have not changed during the transition from Clan Loganair to Loganair Loyalty.
The current Loganair Loyalty Terms & Conditions, available at:
https://www.loganair.co.uk/loganair-loyalty/loganair-loyalty-terms-conditions/
state the following:
• Clause 3.5: Avios expire after 36 months.
• Clause 3.9: Where there has been no collect or spend activity within a continuous 12 month period, all Avios will be forfeited and lost.
While we appreciate that these two clauses refer to different conditions, this structure is consistent with industry practice:
• A maximum lifespan of 36 months for all Avios, and
• An inactivity rule that applies if there is no collect or spend activity within a 12 month period.
These rules also align with the long-standing policy under the former Clan Loganair programme. No changes were introduced during the transition to Avios.
Comparison with Other Avios Partners
We recognise you have concerns about consistency across programmes. Each Avios-issuing partner—such as Aer Lingus, British Airways s and Qatar sets its own individual programme rules, including activity requirements and expiry terms.
Loganair’s rules follow the established structure from its previous loyalty programme and continue to encourage regular engagement, noting that Loganair operates as a domestic carrier with a different network profile from the airlines mentioned.
Website and Marketing Feedback
We are sorry that aspects of your online and digital experience have felt unsatisfactory. Your comments regarding outdated content and marketing frequency have been shared with the relevant teams.^JH
Technical faults and terrible baggage situation
I was so happy when I saw that there were flights between Southampton and Manchester as I have to go there for work and the train is now fun. My two experiences over the last couple of months have squashed this . First experience both out bound and inbound delayed by around an hour. My flight this Monday had a technical fault which meant they had to send a new plane from Glasgow so we were delayed over 2.5 hours . Now this is just one of those things but our experience at Manchester was awful , well over an hour to get our bags from the hold. So me trying to "save time" by not getting the train was an 8 hour experience door to door. Ever the optimist I have booked in April for the new timetable with the vain hope of managing to go there and back to Manchester within a working day so I can avoid being away from my family for a night ..after my experiences I am aware I am probably going to be disappointed but let's see ...
2 februari 2026
Review zonder uitnodiging
Antwoord van Loganair
We are sorry to hear about the disruption to your recent journeys. As you’ve mentioned, delays can and do happen, and while some are unfortunately unavoidable, we’re continually working hard to provide a reliable and punctual service for all our customers.
That’s why it’s particularly disheartening to hear that, during those times when things didn’t go quite right, the service you received at the airport wasn’t what you would expect from the UK’s largest regional airline. With the recent changes to the operating terminal in Manchester, there may still be some teething issues to work through, and we genuinely appreciate you highlighting the challenges you faced. Feedback like yours helps us better understand where the greatest disruptions are occurring so we can focus our efforts on making improvements where they’re needed most.
We hope your next journey in April is a much smoother experience, and that it allows you to travel without the added inconvenience you’ve described. Should you have any additional comments or feedback in the meantime, please don’t hesitate to reach out to us directly via our Help Centre using the link below.
https://www.loganair.co.uk/customer-support/
Thank you again for taking the time to share your experience.
^JH
Everything was fine, and friendly staff
Short hop from Jersey to Southampton, first time with Logan Air, I had a perfectly hassle-free trip, and both the check-in chap and cabin crew were very friendly. I used the app without difficulty, including having to cancel a flight and reschedule.
27 januari 2026
Review zonder uitnodiging
Antwoord van Loganair
Thank you so much for taking the time to share this wonderful feedback! We’re delighted to hear your first trip with Loganair — from Jersey to Southampton — was smooth, hassle‑free, and supported by our friendly check‑in team and cabin crew.
It’s also great to know you found the app easy to use, especially when rescheduling your flight. We work hard to make the whole journey as seamless as possible, so your comments mean a lot.
We hope to welcome you on board again soon. ^JH
My daughter has spent the best part of…
My daughter has spent the best part of 2 days trying to book flights for her and her children.
The web site is not accepting her Island resident card for her discount.
Everything she has tried to do on the Web site to rectify this has not worked.
Logan air need looked into by the Ombudsman. It's very upsetting for people to have to go through all this.
2 februari 2026
Review zonder uitnodiging
Antwoord van Loganair
We’re very sorry to hear about the difficulties your daughter has experienced while trying to book her flights, especially when travelling with children — we completely understand how upsetting and frustrating that situation can be.
We have thoroughly checked on our side and can confirm that there are currently no known issues within our system that would prevent customers from booking using their Island Residents Card. In situations like this, we would respectfully recommend getting in touch directly with Transport Scotland, who issue these cards, as they will be able to confirm the validity of the card and ensure all card details are correct and up to date. They can be contacted at info@residentsfare.com.
We truly appreciate you taking the time to share this feedback, and we’re here to help should your daughter need any further assistance. ^JH
My flight got cancelled after several…
My flight got cancelled after several hours of waiting. Needed to book myself on a flight for the following day. Additionally, I needed lunch, dinner, a hotel room, and breakfast before I finally got on a plane. Completed the compensation form the day after, and I'm still waiting for my money to be returned, almost 3 months on. Despite several calls and emails, I still haven't received a courtesy response from the airline, let alone any mention of compensation.
6 november 2025
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the delay in responding to your claim and for the frustration this has caused. We fully recognise how difficult and stressful flight disruption can be, especially when it results in unexpected costs and an overnight stay.
We are currently managing an unusually high volume of claims following several significant weather events reported by the Met Office in the latter part of 2025. Unfortunately, this has had an impact on our response times, and we are truly sorry that you have been affected by these delays.
Your claim is currently progressing through our review process. Each case is assessed carefully and individually in line with EU/UK261 regulations to ensure a fair and accurate outcome. To remain consistent and fair to all customers, we review claims in the order they are received while also considering any relevant operational or regulatory factors.
We appreciate the time and effort you have put into submitting your claim and understand how disappointing it is to be waiting this long. Please be assured that our Customer Relations Team will contact you as soon as our assessment is complete, or sooner if we require any additional information to help move things forward.
Thank you again for your continued patience and understanding. ^JH
I enjoyed my Loganair flight
I flew on the jet plane from Aberdeen to Manchester. It was a very good flight, it was on time and no delays and the flight attendant was very helpful and friendly. The only thing was was that there was not many drink/snack options. But I'd definitley recomend it! It has made me want to work for Loganair now.
18 januari 2026
Review zonder uitnodiging
Antwoord van Loganair
Hi,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your flight from Aberdeen to Manchester ran smoothly and that our crew made a positive impression — we’ll be sure to pass on your kind words to the team.
We’re also grateful for your feedback regarding the snack and drink options. We’re always looking at ways to improve our onboard offering, and comments like yours help us focus on what matters most to our passengers.
It’s wonderful to hear that your journey with us has even inspired you to consider a career at Loganair.
Thanks again for recommending us, and we look forward to welcoming you back onboard soon. ^JH
Rubbish
Rubbish. I arranged a whole weekend trip based on the flights chosen, including car rental and activities. Then my mid-day flight that suited everything else was cancelled. Worse of all, I was told that I wasn't entitled to a refund even "Please Note:
You will only be entitled to a refund if this change moves your flight to a different day, you can no longer complete a day-return trip, or if your flight departure or arrival time changes by +/- 5 hours". Rubbish service
27 januari 2026
Review zonder uitnodiging
Antwoord van Loganair
Firstly, on behalf of Loganair, I would like to offer my sincere apologies for the inconvenience caused by the changes to our operating schedule.
As I’m sure you can appreciate, the preparation of flight schedules is a complex process, and similar to all airlines, there are occasions where it becomes necessary for us to amend our flying programme.
Loganair does reserve the right to make essential schedule changes, and in line with UK retained legislation arising from EC261/2004, we always endeavour to contact customers as soon as possible when adjustments impact their reserved flights.
I completely understand how frustrating unexpected booking changes can be—especially when they affect your independent travel plans, car rental arrangements, and scheduled activities.
While your particular change may not meet the criteria for a refund, you can choose to move your flight within the same route to any other date or time currently available in our schedule at no additional cost. You can make changes via Manage My Booking on our website, through our online help centre, or by contacting our customer service team directly. All contact options can be found here:
https://www.loganair.co.uk/contact/
Once again, I’m very sorry for the disruption and frustration this has caused, and we appreciate you taking the time to share your feedback. ^JH
Dumped
Go through departures and security
all the Face recognition.
To be dumped at the gate - No record of me !!!
I had the ticket down loaded
seat 17c
NO REASON GIVEN
15 januari 2026
Review zonder uitnodiging
Antwoord van Loganair
We’re very sorry to hear about the disruption you experienced during your journey, and we sincerely apologise for the inconvenience this caused.
We can see that you’ve already contacted our Customer Relations team via the online contact form. Please be assured that they are actively investigating what happened, including why there was no record of your booking at the gate despite having your ticket and seat details.
Once their investigation is complete, they will be in touch with you directly with an update.
Thank you for your patience while we look into this for you. ^JH
Cancelled flight 30-60mins before…
Cancelled flight 30-60mins before departure with minimal instructions on how to proceed at airport. Stuck in airport and incurred additional expenses for nothing. Followed refund process. Told me it was resolved and 3 weeks (and 7th person) later, they now say claim wasn’t submitted correctly. I provided entire email trail and they still try to blame me. Rather than provide proper resolution for a service that I paid for and they didn’t provide, they continue to argue with customers and then ask them to redo everything again. I also asked them to give me a reason for cancellation (just for my info) and they refused to even do that. Worst airline.
6 januari 2026
Review zonder uitnodiging
Antwoord van Loganair
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience following the cancellation of your flight and the difficulties you encountered while seeking assistance.
Having reviewed the email correspondence with our Refunds Team, we can see that you initially requested both a refund and reimbursement of expenses. Our Refunds Team confirmed that your refund had been completed and also advised that they were unable to process reimbursement directly, providing you with the link to the online claims form required for this type of request.
You later asked whether you were expected to re‑apply online, and our team advised that if a claim had already been submitted, you would not need to do so again. Unfortunately, this is where a misunderstanding arose, as no online reimbursement claim had yet been submitted at that time — which is why the original guidance directed you to the claims form.
We fully appreciate how important these claims are to our customers, and we understand the frustration this situation has caused. All claims are processed in chronological order, as this is the fairest approach for everyone. Please rest assured that your claim was successfully received once submitted via the online claims form, and our Customer Relations Team will be in touch as soon as they have completed their internal review.
Thank you again for your patience, and we apologise for any inconvenience caused. ^JH
Thank you to Eilidh in your contact…
Thank you to Eilidh in your contact centre super helpful and professional ( hope name spelt right)
23 januari 2026
Review zonder uitnodiging
Antwoord van Loganair
Thank you for your kind compliment following your recent contact with Loganair. We truly appreciate you taking the time to share your experience.
We’re delighted to hear that Eilidh in our Contact Centre was super helpful and professional — and we can confirm you’ve spelt Eilidh's name correctly. Your positive feedback will be passed on to the relevant department, and I know it will mean a great deal to Eilidh.
Thank you once again for your kind words. We look forward to welcoming you onboard your next flight with Loganair. ^JH
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