After visiting the showroom at Rugby and falling in love with a cabin there, we came home, read reviews and then ordered the exact cabin we had viewed. Our cabin was finished on 26 July. Sadly, the fi... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
After a-bit of a hiccup with my order I now have my cabin. After David took over there were no problems the team of builders were amazing with no mess and the electrician was in and out in no time.... Toon meer
Log house delivered and built last week. The work ethic and craftsmanship was first class. Roland and his crew did I superb job. The process from ordering in Cumbernauld was straightforward and ea... Toon meer
Absolutely stunning service from A to Z. Great customer service with really helpful staff. Cabin arrived in time with builders crew. Absolutely fantastic guys. Got the job done in few days. Brilliant... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Loghouse is the UK's only one-stop premium timber building specialist — offering three distinct construction types under one roof: traditional Log Cabins, Modern Hybrids with a striking steel-finish exterior, and Structural Insulated Panels (SIP) for the highest energy efficiency available in a garden building. Unlike any other supplier in the UK, we don't just deliver a structure and walk away. Every Loghouse build comes with our complete package — fitted kitchens, bathrooms, solar panels through our LIME energy partnership, EV smart radiators, full electrics, laminate flooring, and professional paint finishes. One company. One invoice. One warranty. Our cabins are built from 45mm premium Baltic timber — nearly double the industry standard — fitted with German Schuko uPVC windows, and backed by a 10-year warranty on fully insulated builds. We own our factory in Europe, which means you pay factory-direct prices with no middleman markup, and we include foundation work, assembly, and installation as standard. Whether you're creating a home office, a holiday let, a residential annexe, a garden gym, a wellness retreat, or a glamping pod — we design, build, deliver, and fully finish your space from the ground up. Visit us at one of our two UK showrooms — Glasgow (Cumbernauld) and Rugby — where you can walk through full-size display cabins, see real finishes, and talk to our team in person. No pressure. No renders. Just the real thing.
Contactgegevens
Virginia House, 62 Virginia Street, G1 1TX, Glasgow, Verenigd Koninkrijk
- 03309127867
- sales@loghouse.co,uk
- www.loghouse.co.uk
4,2
Goed
22 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible experience.
Lack of communication is a major problem for this company's Glasgow branch.
5 months from starting installing to it being finished is nowhere near what we were sold.
Installing lesser spec windows and doors which are clearly stated in their catalogue as "this is what our competitors do".
All nice and pleasant when looking at their products, but once you pay, you're ignored and not treated as a customer.
Delivered the kit, and within 5 minutes, they are on the phone demanding the balance.
There was so much wrong with our dealings with this company, we'll not recommend them to anyone.
Our complaints eventually went to the owner in Ireland, which I had to initiate as Glasgow branch kept saying "it's out of their hands", who, after a few messages back and forth we were lead to believe the Glasgow branch would get it sorted. Alas, we were wrong as they dragged their heels and took another 2 months to get the windows that were advertised. Yet, still no update or replies from my emails/messages asking for an update.
The overall dealings with the Glasgow branch are not good, but this is down to Eddie, their so called "customer care manager". We think they'll need to get a person that actually does care.
Who, incidentally, thought he could give us a meal voucher and all would be ok.
So, our opinion is a very honest review on our experience with this company.
We would not recommend them to anyone.
If we could give this a minus star rating, we would.
16 mei 2026
Review zonder uitnodiging
Antwoord van Loghouse
Thank you for taking the time to leave your review.
First of all, we sincerely apologise for the frustration you experienced. We fully accept that the delays and communication during parts of your project did not meet the standard we aim to deliver.
However, we do feel it is important to provide some additional context for anyone reading this review.
A project of this size involves several independent manufacturers and suppliers. The timber structure, windows, doors, roofing materials and many other components are produced by different specialist companies. Occasionally issues arise within that supply chain, as they do across the construction industry, and unfortunately your project was affected by this.
Despite this, we did not walk away from the project. We supplied the correct upgraded windows, completed the outstanding works and, as a gesture of goodwill, provided you with a complimentary gift voucher, even though we were under no obligation to do so. We simply wanted to acknowledge the inconvenience and do the right thing.
We are disappointed that the final rating reflects the journey rather than the finished product. We would kindly ask you to upload photographs of your completed cabin to this review so people can judge the quality of the final build for themselves. We are genuinely proud of the finished result.
If you believe our customer service deserved criticism, we respect your opinion. However, we feel that should be considered separately from the quality of the building itself, which was ultimately delivered to the specification agreed and finished to the standard expected of a Loghouse product.
We are constantly improving our processes and have already made changes following your project to improve communication and project management.
Once again, we apologise for the experience you had. We appreciate your feedback and genuinely wish you many years of enjoyment from your new Loghouse building.
Great experience from start to finish
I don't usually leave reviews but felt I had to for the Loghouse team. We’ve been wanting a garden room for years but kept putting it off because of the hassle of finding a decent builder. Glad we went with these guys in the end.
The communication was spot on, no chasing them up for dates, they just kept us in the loop the whole time. When the build day actually came, the team just got on with it and left everything tidy, which I really appreciated. The cabin itself is lovely, smells amazing (that fresh wood smell!) and feels really sturdy. It’s actually warmer than our conservatory! If you're looking for a stress-free way to add a bit of extra space, I’d highly recommend them
13 april 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.