Bad AI incapable of editing and ZERO support!
Not good. The "credits" you pay for get very unfairly burned up every time you try another edit, necessary because their crappy AI cannot properly understand prompts. It's incapable of even comprehending the difference between left and right, so it's literally impossible to make any edits.
When you initially enter a prompt to generate your logo, the results look very impressive... until you look closer and notice a minor flaw or two. But trying to fix any flaws is futile because of how poorly their AI processes basic instructions.
To make matters worse, they only offer email support, and I still haven't received a response 12 hours after sending a help request.
UPDATE: 7 days later and they still never responded to my email request for tech support / help.
Antwoord van LogoAi.com
Hi, thank you for taking the time to share this feedback. We’re genuinely sorry that the refinement experience was so frustrating, and we completely understand how disappointing it is when repeated attempts use credits without getting the change you asked for.
We also wanted to follow up on your support request. Our team replied on September 10 at 4:11 PM, shortly after receiving your message, but it sounds like our response may not have reached you. We’re sorry for the disconnect.
Since then, we’ve updated our Refine Logo experience to make targeted edits more controllable and reduce unnecessary repeated attempts. Your feedback reflects exactly the kind of experience we’ve been working to improve.
If you’re willing to give it another try, we’d really appreciate the opportunity to provide a better experience. And if you still need help with your original logo, please reply to our previous email — we’ll be happy to help personally.
— LogoAI Team