London Luton Airport Reviews 

We used fast track security twice and both was really bad and slow. The last time took us 30 min to pass through (I honestly believe that the normal security would have been faster!). Only one belt was running, looking understaffed, and lots of bags went on the manual check side. Our did too and after the long wait when it finally got picked to be searched we have been told that the reason was that the bag scanner didn't work and so it had to pass again! When we complained the staff was also rude. Terrible

Johanna and Guest Services Went Above and Beyond

Luton gets a raw but realistic view when it comes to reviews. That said, I want to share how exceptional Johanna, Sandhiya, and Waq were this week when things went wrong for me (through no fault of theirs), but everything right because of them.

As a disabled passenger living with one lung, I hadn't booked assisted travel in advance for our flight to Geneva, and as a result I missed it. In that moment, I was distressed, overwhelmed, and travelling with my daughter, unsure what would happen next.

Johanna was the first to help us, and she changed everything. She didn't just wait whilst we processed a rebooking, she took genuine care of us as people, staying with me through the whole process, checking in on how I was coping, and making sure every detail was handled properly given my needs. She was kind, patient, and reassuring, helping to calm the situation and making sure my daughter and I felt looked after rather than a problem to be solved which was how the Easyjet steward at the gate had treated me. Sandhiya and Waq were equally wonderful from Travel Assist at Luton, just fantastic, helping us navigate the rest of the process with genuine care and professionalism.

Johanna's care didn't stop once the rebooking was sorted. She came back to find us at the Assisted Travel gate, just to confirm I was settled and on time for our new flight. That small act meant everything. It told me she genuinely cared, not because it was required, but because she wanted to make sure we were truly okay.

In all my years of travelling, I have never encountered customer service like this. Johanna, Sandhiya, and Waq are a credit to your team and to the values of genuine hospitality.

Thank you all, from the bottom of our hearts. 🥰

Fingers crossed the rest of Luton services take note. Well done Guest Services,

Rude DART shuttle staff who created tension when I asked about the shuttle charge after getting this to the train station. I did not see any signs about ticket costs. When I asked the staff he started blaming me for not “knowing” I should have asked staff at the start of the shuttle for all the details he felt I should have known to ask. This blame culture from customer facing staff isn’t acceptable.

When I asked at the airport travel information point there wasn’t anyone at Thameslink to ask. The bus company was available and was very helpful pointing me towards the station.

What a disgraceful and extortionate service to charge for trolleys on arrival!!

This is not the welcome anyone wants to receive and be ripped off the moment they step foot in OUR country.

The service STOLE money, didn't work and caused further delays waiting for someone to release the trolley.

BRING BACK FREE TROLLEYS FOR ALL PASSENGERS - TOTALLY AND UTTERLY DISGRACEFUL!!!

SHAME ON LUTON AIRPORT!!!!

Took my mosquito repellant off me, on my birthday. Pure scum.

I am a disabled passenger and would like to thank all the wonderful members of the team who assisted me on Monday. It was a really busy day at the airport but they were so kind. There was even a shuttle bus from the car park. The lovely lady who took us through departures had only recently started but she was amazing and will be a great asset to the airport team. Thank you for making a difficult journey a great experience. Fiona

Brilliant experience with good facilities and food choices. Staff are nice and there’s good accessibility for parking with frequent busses to and from.

Huge credit to Luton airport for a very positive experience on a recent trip to Italy. The queues were manageable, staff polite, I managed to get parking on the same day at reasonable cost and an easy to get to location. Thank you for making the effort to make travel as smooth as possible. You are now very much my airport of choice!

I won't use these again as they seem to forget people have dash cameras now day's.
My car was parked next to scrap yard and on a dodgy bit off waste ground with no CCTV.
The drivers kept weeing next my car .

Los aseos totalmente sucios, asquerosos, no tienen ni una sala de fumadores en la zona de embarque, bares con bebidas alcohólicas muchos pero con pocos servicios fundamentales. Uno de los peores aeropuertos que visitado

Luton Airport has become a major source of noise and air pollution, yet the issue often feels as though it slips under the radar of those responsible for overseeing its environmental impact. Aircraft arrive and depart at a relentless pace, creating constant noise that affects the quality of life for thousands of nearby residents. The increase in flights also raises understandable concerns about air quality and emissions in the surrounding communities.
What is particularly frustrating is the apparent lack of visible action from the authorities responsible for monitoring and protecting residents. While economic growth is important, it should never come at the expense of public health and wellbeing. There needs to be greater transparency, stricter environmental oversight, and meaningful engagement with the communities living under the flight paths.
Residents deserve more than promises. They deserve independent monitoring, clear accountability, and a genuine commitment to reducing the environmental impact of one of the UK's busiest airports. Ignoring the growing concerns over noise and pollution is not a sustainable strategy.

They let stupid people skip the line my legs are tired i have no sleep and i cant get on this bus harry styles is literally gonna cry if i dont gettnere quicler the only song im gonna end up seeing is treat
People with kindess and this stupid airport did not treat me with kindess

Weather warm outside? You bet it's an oven in the airport. Continental airports have actual working air conditioning, but not here.
Adequate seating for the inevitable delays? Not a chance. Unless you want to pay £7.50 for a drink in one of the many establishments. All available floorspace is given up to ways of parting you with your money, don't expect to get a set while you're waiting for your 5 hr delayed flight though.

I took a flight and left my jacket at the airport, contacted and contacted and eventually got a form to complete online. I was sent a link to keep checking if the item I had left showed up on the spreadsheet, it did. I put in a claim for said jacket, a few days later I had heard nothing so contacted Luggage-Point again only to get an auto email to say they are no longer dealing with Luton Airport, no other contact details or info on who is. They were still dealing with lost property at the time I made the claim. I have Googled and Luton Airport are still pointing me to Luggage-Point, I have rang all the numbers I can find but never get a reply. I appreciate this is a busy airport but surely the web page should have correct details? this has been going on since my flight on 5th June!! I am at a loss now on how to get my jacket back. You would expect to go to their own site and find the details you need. The number I have now been given by Google seems to be right but you never get a answer, the message tells you to go to lost property pages and complete a report but again still has the details for a company who do not deal with this issue. Very poor service.

Drop Off Rip Off.
Just to drop someone off near the airport you now have to pay - £7. But worse than that they've partnered with APCOA parking and you can't pay at the terminal. You have to pay when you get home via an online link. If you forget to do this they slap you with a threatening letter and £95 fee, reduced to £25 if you pay withing 14 days.

£7 to £95 to £25 - a pure scam.

This process is a pure money making exercise and it's sad to see people being ripped off like this.

Shame on you Luton airport.

Staff were amazing and really helpful. I have mobility needs and I was transported to the plane by a member of staff on the way there. Got through security really quickly as well and on the way back I was helped off the plane and driven rather than trying to do the long walk. I was given a wheelchair and went quickly through passport control, bags off the plane really quickly as well and I was wheeled straight up to the car park by the member of staff. Well done guys and thank you ☺️

Absolute sh*thole of a place. Landed on time but then a 15-20 minute wait for the buses to take us to the terminal building to join the 45 minute queue for passport control. Needless to say won’t be back. 1 star is more than generous.

We travelled Sunday to Sunday with my Autistic son who is 24 and wore a sunflower lanyard saying he was autistic on it.
The queues were horrendous and no one took any notice or offered help both when we departed and arrived. Most staff were too busy looking at their phones.
Made worse by all the signs saying are sunflower lanyard aware.
This is our worst experience in any uk of foreign airport.

If only the same effort that goes into retail and car parking at Luton went into toilet and seating provision. It’s just a horrible place to have to wait for a flight. Queues for the toilets because they are too few for the high traffic and jam packed seating.

Fast track security on Sunday may 17th was an absolute joke . Only 1 belt open which was so busy it came to a Complete standstill. And your staff need a lesson in customer experience. Just because your friends are late and their cases needs further investigation don’t just let them push in front of everyone . We all have to wait our turn..but your managers on duty were a disgrace and were not remotely interested. Sort it out….we pay to use this facility AND ITS JUST A COMPLETE JOKE