Placed a order on the 20/05/2025. Today is the 9/6/2025. Order status still says unfulfilled. Countless phone calls that go unanswered, email unanswered, web chat unanswered. DPD postage label creat... Toon meer
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Lees wat reviewers zeggen
My X stream aeroponic propagator arrived in a timely fashion. I discovered that one of the spray heads was not working properly, contacted London Grow and a new head arrived the next day. The system... Toon meer
Very impressed with their customer service!! We ordered a heating tube from them. When it arrived, it was a damaged box inside and the heater didn't work at all. We emailed them and they had it immedi... Toon meer
Made an order with London Grow and was contacted shortly after informing me that I had made a mistake with my order and was guided to buy the correct equipment for my set up. As this was my first time... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Our mission statement is to provide the absolute best customer experience available in the Hydroponics industry without exception. We choose to only sell the best performing products in the world, learning them inside and out to ensure your experience with our organisation and the products we supply are second to none. London Grow is one of the fastest growing Hydroponics retailers in the United Kingdom.
Contactgegevens
R/O 121 Theobalds Park Road, EN2 9BH, Enfield, Verenigd Koninkrijk
- 02038658184
- customerservice@londongrow.com
- www.londongrow.com
4,2
Goed
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very pleased with the quick service
Very pleased with the quick service. Goods were well packaged and not damaged. Will definitely use again as prices are excellent compared to others
17 juni 2024
All good thankyou
12 juni 2024
Quality product and good communication.
10 juni 2024
Excellent All Round!
Super fast service, excellent customer service, fantastic, high quality products...Got nothing but high praise for London Grow 😍
17 juni 2024
Always speedy delivery great service…
Always speedy delivery great service great products can’t go wrong.
6 juni 2024
Never again
The product was fine. If you used a different courier for delivering I would of gave you 5* ,DX is absolutely abysmal, And because of this it would stop me buying your products in the future ,I would rather pay 15% more for my products rather than have DX deliver them
12 juni 2024
Damaged items, not being replaced.
I ordered a few items, arrived in two separate deliveries, there was NO communication at all that they’re delivering in two parts. One of the items arrived in a damaged condition, I couldn’t check for a few days as it was delivered in my absence, and when I did report the damaged item to this business, they refused to replace or refund for it saying, refund is eligible only if issue is reported in two days! This business is fraudulent and unprofessional. Stay away!
4 juni 2024
Review zonder uitnodiging
Antwoord van London Grow
Hi Prashant, you were notified that your order would be arriving in separate deliveries. You received an email showing you which products had been dispatched. The other product was dispatched the following morning. All parcels were delivered to you within the timeframe you were advised at the checkout. You first claimed that we didn't deliver the damaged item despite receiving the other two parcels that were delivered at the same time. Then 8 days later you got in touch to say that actually you did have it, and it was damaged. We still have a chargeback showing on our system for the complete order that you received, and have incurred additional costs due to this, despite you saying that this had been cancelled. Rude and dishonest.
Read orders carefully
Please check your order before you count your profit.
Good feed back comes with good service
10 juni 2024
Antwoord van London Grow
Hi Terence, thanks for taking the time to leave us a review. Can you drop us an email to let us know what the issue with the order was? We look forward to hearing from you
Antwoord van London Grow
Hi, we're sorry you've not received this. We have raised an investigation with the courier, and will respond to your email as soon as we have heard back from them.
Because I wanted a little longer and…
Because I wanted a little longer and same size pots.
10 juni 2024
Antwoord van London Grow
Hi Shajeda, we're a little confused by your review! If there is an issue with the products you have received, please send us an email so we can look into this for you.
Good products. Good prices.
I got perlite and coconut quire bricks at a good price. Delivery felt a bit slow but was good anyways. Thank you.
7 juni 2024
Speedy delivery and quick response to…
Speedy delivery and quick response to Invoicing.
Thank you
5 juni 2024
Fantastic!
I was skeptical, the prices were very reasonable,
Everything was great , from ordering , delivery communication/eta and the product itself was good quality.
I will definitely use them again .
7 juni 2024
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