Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We recognise that delays, communication issues, and any disruption to your day can be frustrating, particularly when attending a fasting blood test appointment and taking time away from work. We understand the concerns you have raised regarding the appointment process, the completion of your health check, and the refund arrangement discussed at the time.
As this review relates to an appointment that took place several years ago under previous operational arrangements, we are unfortunately unable to verify the specific details. However, we take all patient feedback seriously and continually review our processes to improve patient experience, communication, and service delivery.
Since then, significant changes have been made to our systems and clinical operations to ensure a smoother patient journey, including improved appointment management, enhanced communication procedures, and greater oversight of patient enquiries and follow-up requests.
We sincerely regret that you left feeling dissatisfied and would welcome the opportunity to discuss your concerns directly. If you would like to contact the practice, our team would be happy to review the matter further and assist where possible.
Kind regards,
London Harley Street Practice
