Lovart Reviews 55

I purchased the pro with unlimited generations, now they have removed this to a relax mode, absolute scam. AVoid

they sell an unlimited plan, after that they downgrade the credit usage and make you spend credits or wait like a hour or more for a "free" generation

Do not use this AI platform if you value your sanity.

Once you subscribe to a PRO service you still have to wait up to 60 or 70 minutes in order to get a result. You can skip the waiting time by using your credits.
Why having an unlimited promo for 365 days if you have to wait hours for a result unless using credits.

I rarely write negative reviews, but my experience with Lovart’s billing and credit system has been extremely frustrating and confusing.

Since April 1st, I’ve been trying to clarify a simple question:
When does my Annual plan actually start, and why did I lose credits after upgrading?

Here is my timeline:

- Feb 2 — Monthly subscription started
- Mar 2 — Monthly renewal (I paid and received credits for March)
- Apr 1 / Apr 2 — I upgraded to the Annual plan (separate payment)

According to Lovart’s own explanations:

- There was a 7-day extension
- My next reset would have been around April 9
- Credits for the Annual plan are distributed monthly
- They also mentioned “remaining 11 months”
- And in their latest email, they stated that my Annual credits would only start in May

This creates multiple contradictions:

1. If I had stayed on the Monthly plan, I would have received credits around April 9.
2. Because I upgraded to Annual, I did NOT receive credits in April.
3. Their latest explanation says credits only start in May — even though I paid in early April.
4. This effectively means I paid in April but receive no credits for that month.
5. They also mentioned "11 months", which raises the question whether the Annual plan actually provides only 11 months of credits.

Even more concerning:
The explanations I received from support simply do not make logical sense. The timeline, billing logic, and credit distribution contradict each other multiple times. Each reply introduced new information that made the situation even more confusing rather than clearer.

This is extremely confusing and not transparently communicated anywhere in their FAQ or pricing page.

I contacted support multiple times since April 1st and received:
- inconsistent explanations
- unclear billing logic
- contradictory statements
- explanations that mathematically do not add up

For a paid subscription, this is not acceptable.

Upgrading to an Annual plan should NEVER result in:
- losing credits
- losing a billing cycle
- unclear start dates
- contradictory explanations

At this point, I’m still waiting for:
- exact Annual start date
- exact Annual end date
- confirmation of 12 months of credits
- explanation why April credits were skipped

I actually like the product itself, but the billing and communication experience has been extremely disappointing.

I hope Lovart improves transparency and billing clarity, because right now the situation feels unfair, confusing, and poorly handled.

UPDATE 13.04.
LOVART still tries to make me understand that I will get only 11 month credits but pay for 12 but this is a discount. I don't understand at all the logic. Today I wrote to them:
Dear Lovart Team,

Thank you for your continued clarification. However, there is still a fundamental inconsistency that I cannot reconcile.

According to my usage history:

* On March 1, I received +11,000 credits (monthly allocation)
* Therefore, the next monthly credit cycle should have occurred on April 1

However, on April 1, I did not receive +11,000 credits.
Instead, I only received +362 credits.

This raises an important question:

If April is counted as the first month of my Annual subscription, why did I not receive the full monthly credit allocation for April?

Additionally, you stated that the April quota had already been consumed.
However, this does not align with my usage history:

* No full April credits were issued
* Therefore, they could not have been consumed

To summarize:

* March 1 → +11,000 credits (confirmed)
* April 1 → only +362 credits (not a full monthly allocation)
* April counts as month 1 of Annual plan
* April provides no full credit allocation

This effectively results in receiving only 11 full credit distributions for a 12-month subscription.

Additionally, I still do not understand how the “12 months for the price of 10” explanation applies in this situation, as I already paid for the previous months separately.

Stop the shit!

Not every tool is built for every operator. Most people haven’t learned that yet — because discernment is a skill, and most people have never practiced it.
I’ve evaluated 4 to 6 AI creative platforms — not casually, not on a free trial, not after two prompts. Professionally. As a Director of Procurement and Strategic Sourcing, vetting solutions for small businesses is what I do daily. I don’t end up on platforms by accident. I end up where the data takes me.
Lovart earned its position in my stack.

Ernest Bey
Director of Procurement & Strategic Sourcing
Unparalleled Source

loveart ois the biggest scam do not buy any credits or better do not use it ever they made me upgrade generate one video and told me to upgrade again if i want to generate other videos even though i have enough credits scammers

The results are for the most part just plain bad. I spend all of my time fine-tuning my requests to it for it to change some other aspect that wasn't specified for change. These random changes always make things worse and don't improve them. Also, simple instructions like renaming uploaded images with SEO keywords and uploading a batch of 10 different images. It renames the same image with 10 different names and crops them (again not asked for), takes the credits, and goes "finished". It's more reliable to do it yourself.

Collecting your data in the free tier with almost zero functionality.

No option to delete your account over the settings.

Thank you very much for letting me type my prompt, asking for a paid upgrade afterwards and wasting my time 👍

I am extremely disappointed with Lovart’s service and how they handle paying customers.

My account has been unjustifiably restricted for over 48 hours due to an alleged “unusual activity” detection. This accusation is completely unfounded. I do not use any automation tools, bots, scripts, or VPNs. My usage is entirely manual and fully compliant with their terms.

Despite this, I have been locked out of creating tasks and using the service I PAID for, with no clear explanation, no resolution timeline, and no effective support response.

This is unacceptable.

I still have unused credits on my account, yet I am being denied access to a paid service without justification. This raises serious concerns about Lovart’s reliability, transparency, and respect for its customers.

If this issue is not resolved immediately, I will escalate the matter further through international consumer protection channels and continue to share my experience publicly.

At this point, I strongly advise others to be cautious when using this platform, as access to your paid account can be restricted at any time without proper explanation or support.

If I could give 0 stars, I would. Extremely poor customer service. Be very careful before providing your credit card information, because even if you cancel the same day, just 30 minutes after subscribing, you still will be refused the refund. The platform itself is also very disappointing. Overall, the whole experience feels misleading and, frankly, very close to a scam.

I have no idea why I asked this platform to generate a 300*60 google ads image, but it kept producing the wrong size over and over again. It kept second-guessing itself and making mistakes. I waited 10 full minutes, and it gave me 9 images that didn’t match the required dimensions at all.

This was a complete waste of time
I’ll never use this platform again!!!

scammers they want you to use as much as you can credits

The system makes mistakes but no way to restore lost credits. RUN AROUND is the best way to describe customer support, Another way to describe customer support by Jewel, Fin, and Ivan is NONE, ZIP, NADA. Terrible. Canceled my subscription, but filed dispute to ensure no more charges to card.

I accidentally upgraded from the Pro Plan to the Ultimate Plan (annual billing, approximately $800). I immediately contacted support、lovart.ai to request a cancellation and refund.
I did NOT use any credits after the upgrade. The only credits that were consumed were from a video generation job that I had started BEFORE the upgrade — the job simply finished processing after the upgrade went through. I never initiated any new generation after upgrading.
Despite this, Lovart denied my refund, claiming that credits were used after the upgrade. This is misleading — I explained that the consumption was from a pre-existing job, not intentional post-upgrade usage. Their own refund policy states that a full refund is available within 7 days if no credits have been consumed. I reported the issue well within that window.
To make matters worse, my bank (debit card) informed me that chargeback is not an option for this transaction, leaving me with very limited recourse.
I have been a paying Pro Plan subscriber and wanted to continue using Lovart, but this experience has been extremely disappointing. A simple accidental click should not cost a customer $800 with no way to reverse it — especially when the service was not used.
I urge Lovart to reconsider my case and process the refund fairly. I also want to warn other users: be very careful with plan upgrades, as getting a refund appears to be nearly impossible even when their own policy should apply.

Usability is not bad and quite useful - the quality of results doesn't really depend on Lovart but the models you use and how good your prompts are. BUT BUT BUT. When you want to downgrade your subscription (or cancel it), you can't just click a button, you need to use the chatbot first. When you want to downgrade, customer service tells you they can't do it for you (but an upgrade button is everywhere, there is no downgrade button). It's just a stupid practice forcing people to go through the chatbot first (and making downgrade too hard) - this makes customers unhappy and take their business elsewhere. Just a short-sighted way of a company that could do much more. Just not smart business sense. (I rarely ever write reviews but such things make me leave a review so the company might realize what they're doing is hurting themselves).

Worst support team and process i have ever encountered and that's saying ALOT these days.. The platform is horribly put together and you'll spend days building a brand kit that just ends up lost in oblivion with no way to access it and an AI that can find the assets maybe 10% of the time - therefore useless.

Support is either really bad bots or are intentionally trying to waste your time so you give up. Absolutely horrible!

I purchase credits and they get taken away. Absolutely disgusting service. I will never use again.

Siento que la plataforma funciona bien, para lo poco que la he probado.
Compré un plan y por situaciones en mi vida no pude usar el plan el primer mes, después del mes descubrí que los créditos que me habían dado fueron removidos.
En síntesis pagué por 2000 créditos y nunca los usé.
Me siento estafado.