Lovehoney Reviews 609

TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Same products elsewhere at better prices. For males - the lack of proper dimensions is making purchases hit-and-miss. No return policy means you end up guessing a product, be disappointed due to a lac... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It was very helpful and easy to understand when looking for what I wanted, very quick shipping, prices where better then others. My favorite company. Will be buy from here again.

Beoordeeld met 5 van de 5 sterren

Strong vibration hitting the G-spot and good external vibration. Surprisingly quiet. Cool long distance feature. Got the phone remote set up quickly but yet to get the standard remote going (not that... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent and hassle free purchasing. Purchased YES lubricant, it's pricey for the size however it's a great with natural ingredients. Works well. The YES VM is an excellent, ladies if your head... Toon meer

Bedrijfsgegevens

  1. Sex toy-winkel
  2. Sexshop
  3. Erotische kledingwinkel
  4. Lingeriewinkel
  5. Ondergoedwinkel

Over Lovehoney

Geschreven door het bedrijf

👋 Welcome to Lovehoney! We're all about creating a welcoming and inclusive space for you to discover your sexual happiness!

At Lovehoney, we provide a curated selection of sex toys, sexy lingerie, condoms, lubricants, and tantalizing gifts that cater to your every desire. With thousands of products in stock, we offer a diverse range to ensure your exploration of pleasure is both exciting and fulfilling.

Your privacy is our priority, so that's why all orders are dispatched in plain brown boxes, ensuring your intimate journey remains your little secret.

We want to make your pleasure journey smooth and enjoyable, ensuring you find the perfect match for your desires at low prices, with free delivery available, and hassle-free returns.

At Lovehoney, we blend the smart and educational with a touch of fun. If you are seeking advice or guidance, immerse yourself in our vibrant community through buyers' guides, forums, and product videos, or explore the genuine insights from our 300,000+ sex toy reviews.

For additional assistance, our award-winning customer service team is here for you, providing expert advice and personalized support through chat and email. We'll make sure that your pleasure journey is as smooth as possible.

Elevate your intimate moments with us, where sexual wellness, education, and a hint of fun come together seamlessly. Discover your sexual happiness with Lovehoney. 😍


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

609 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 2 van de 5 sterren

Same products elsewhere at better…

Same products elsewhere at better prices. For males - the lack of proper dimensions is making purchases hit-and-miss. No return policy means you end up guessing a product, be disappointed due to a lack of proper information, so money down the drain. Buy elsewhere cheaper so the loss is less.

7 april 2025
Logo Lovehoney

Antwoord van Lovehoney

Hi there,

We're so sorry that you have had trouble with an order from us.

Our product pages do mention the dimensions of an item in the "How it Measures Up" section of the specifications, we do apologise if you missed this.

We also have a returns policy, we're very sorry if you had trouble locating it. It's linked at the bottom of the website under the "Customer Service" header.

You can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund. Lingerie can be tried on over your own garments but must be returned in fully in tact packaging with tags still attached.

Additionally, if you've opened a toy or bondage item, while we can't accept these back as a regular return, we completely appreciate that not every toy will be right for everyone and so we created the 100 Day Pleasure Guarantee. Under this gesture of good will policy, you are welcome to return one toy per order for a gift voucher.

Our Customer Care team has reached out to you directly in regard to this to see if we can turn your experience around.

Kind regards,

Lovehoney Customer Care

Beoordeeld met 1 van de 5 sterren
Logo Lovehoney

Antwoord van Lovehoney

Hi there,

Thank you for contacting Lovehoney.

I'm sorry to hear that the items did not work for you.

I have taken a look at the order and can see that the items ordered state on the item pages, 'results may vary' due to them being herbal supplements.

Unfortunately, these items do not work for everyone, and I am sorry that this seems to be the case with you.

Apologies for any inconvenience caused.

Kind regards,

Lovehoney Customer Care

Beoordeeld met 2 van de 5 sterren

Chat bot doesn't work

Chat bot doesn't work. Would be better to talk about issues to an actual person.

Item came on time and was good quality, but the cups were very small and didn't fit my bust. If I had gone a size up then it wouldn't have fit around my body

15 maart 2026
Logo Lovehoney

Antwoord van Lovehoney

Hi there,

We're so sorry to hear that you've had trouble getting in touch with us and that the item wasn't quite right. We can understand that would disappointing.

Our Customer Care team has reached out to you directly to assist in getting this resolved.

Kind regards,

Lovehoney Customer Care

Beoordeeld met 1 van de 5 sterren

Your AI assistant is no help at all

Your AI assistant is no help at all. It just repeated information I supplied it then passed me on to a customer care agent. Which was in the UK. But everything on your sites say this is Australian. Very frustrating when just wanting an eta from the courier.

12 maart 2026
Logo Lovehoney

Antwoord van Lovehoney

Hi there,

I'm very sorry to hear that you are unhappy with our service.

We have customer care agents from different regions to provide assistance for as much of the day as possible.

Your order was shipped from our Australian warehouse and is on its way. I am sorry for the delay.

We have contacted you directly to assist further.

Apologies for any confusion caused.

Kind regards,

Lovehoney Customer Care

Beoordeeld met 2 van de 5 sterren

Still waiting for it to arrive

Still waiting for it to arrive! Once it arrives I’m sure I will enjoy

27 februari 2026
Logo Lovehoney

Antwoord van Lovehoney

Hi There,

We are sorry that you have yet to receive your parcel.

We are working hard with our carriers to ensure every parcel is delivered on time. We are sorry that in your case this did not happen and we do understand the frustration this causes.

We have contacted you directly to get this sorted for you.

Kindest regards,

Lovehoney Customer Care

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