I used loveit coverit to insure my new mobile phone, and the sign-up process was remarkably quick and easy. When I had a question about adding another phone , I reached out to their customer support t... Toon meer
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Ive been using Loveit Covetit as my mobile insurance provider for more than 5 years now and its being great. Fair price, great customer service support with fast reply. I couldn’t be happier.
Bedrijf heeft geantwoord
Absolutely fantastic and helpful service following a claim for handset theft whilst abroad in Mallorca. Once all the required documents are submitted the claim is dealt with very quickly. Highly recom... Toon meer
Couldn’t believe how simple and efficient this whole claims process was. Cannot recommend enough. Only thing I’d say is to read the contract before buying insurance. Look at the excess policy o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over loveit coverit Ireland
Geschreven door het bedrijf
Why choose loveit coverit?
loveit coverit are one of the largest specialist mobile phone and gadget insurers in the market, providing cover for almost 30 years.
Our customers get high-quality and high-value protection for their devices. Insuring over 950,000 devices to-date, we know what’s important to you, and strive to make it as easy as possible to get the right cover. Cover that’s comprehensive, but at a great price and easy to understand.
We are incredibly proud to offer an end-to-end service. We’ll never pass your claims process on to another company, and you’ll always be connected to our own in-house UK-based customer care team. loveit coverit is dedicated to offering you an insurance policy that comes with responsive and caring customer service.
loveit coverit are one of the largest specialist mobile phone and gadget insurers in the market, providing cover for almost 30 years.
Our customers get high-quality and high-value protection for their devices. Insuring over 950,000 devices to-date, we know what’s important to you, and strive to make it as easy as possible to get the right cover. Cover that’s comprehensive, but at a great price and easy to understand.
We are incredibly proud to offer an end-to-end service. We’ll never pass your claims process on to another company, and you’ll always be connected to our own in-house UK-based customer care team. loveit coverit is dedicated to offering you an insurance policy that comes with responsive and caring customer service.
Contactgegevens
4,7
Uitstekend
319 reviews
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Quick response
Quick response. I needed their support when my phone has been stolen. All quick and perfect.
9 januari 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Hi Bianca,
We really appreciate you taking the time to leave us a review
The loveit coverit Team
Very quick response on Christmas eve to…
Very quick response on Christmas eve to update a policy change with a new phone.
24 december 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Chris,
We’re glad to hear that you are happy with the service provided.
The loveit coverit team
Antwoord van loveit coverit Ireland
Dear Stevie,
We really appreciate you taking the time to leave us a review.
The loveit coverit team
Excellent service
I’ve had an excellent experience with Loveitcoverit , Their customer support has been incredibly helpful and responsive. From the moment I signed up in 2022 , I felt valued and appreciated as a customer. Highly recommend Loveitcoverit for anyone looking for peace of mind with their insurance thank you Susan
4 november 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Mustapha,
We really appreciate you taking the time to leave us a review.
The loveit coverit team
Very smooth process and the information…
Very smooth process and the information requested was provided in a very clear and concise manner by Susan and Emma
22 oktober 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Kev,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Very helpful customer service
Very helpful customer service
26 september 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear SG,
Brilliant to hear! Thank you for the review.
Kind Regards.
loveitcoverit
Very straight forward
Very straight forward, hassle free !
Amazing team
Highly recommended
13 september 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Customer,
Thank you so much for the review. We are so happy we could help.
Kind Regards,
loveitcoverit
Extremely easy claims process
Extremely easy claims process. They'll come out to you quickly and repair your phone no hassle. Great company only leaving them because of cover with my bank. Would recommend.
19 augustus 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Russell Brant,
We’re glad to hear that you are happy with the service provided.
The loveit coverit team
Very straightforward and helpful…
Very straightforward and helpful friendly customer service with very prompt replies
16 augustus 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Gemma,
We really appreciate you taking the time to leave us a review.
The loveit coverit team
Such scammers
Such scammers, have liquid damage on my phone was quoted over 700 with apple for my repair. Jordan told me I could have a cash settlement of 319.99 euro I accepted that. The audacity to only put 219.99 into my account when I addressed this, it was because of excess fees that I was told NOTHING about. If you tell a paying customer that they can have a cash settlement of X amount, they should receive full X amount. I canceled my policy with them and will be taking my business elsewhere for my new phone. DO NOT take out insurance with these you will be extremely disappiontment if you end up needing help.
1 augustus 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Miranda,
I am sorry to hear that you are not happy with the outcome of your claim.
Our policies all include an excess that would be applicable in the event of a claim.
We understand that you feel you were not aware of an excess being applicable to your claim. Our excesses are signposted during the sales and claim journey. During the policy purchasing process, the excess is available and highlighted, and you confirm when purchasing the policy, that you have read and agreed to our terms, which includes information about the excess.
We also highlight that an excess is due during when a claim is submitted. You will not be able to submit your claim unless you confirm that you understand that an excess will be applicable upon a successful claim.
Regarding the quote itself, the amount quoted for your repair was much higher than we would have expected for your device, which was also higher than quoted by Apple on their website, and it was higher than a replacement device.
We then provided you with an amount for a replacement device, which was agreed to, and this was paid out to you minus the policy excess, which again is applicable to any successful claim. We minus the excess off cash settlements to avoid the inconvenience of paying your excess only for a larger sum to be paid back to you.
Kind Regards,
loveitcoverit
Susan was exceptionally helpful
Susan was exceptionally helpful. Thanks again.
29 juli 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Steve,
We think she is too. Thank you for the review and we will make sure to pass this on to her for you.
Kind regards,
loveitcoverit
Very responsive and helpful replies to…
Very responsive and helpful replies to emails I sent
25 juli 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Jonathan,
This is great to hear, thank you for taking the time to leave some feedback.
Kind Regards,
loveitcoverit
There should be a 0 option
I agrée with the red reviews. They are total scammers. My phone was stolen and I even reported this. But according to this sham and shameless company I left my bag unattended. While I was seeing to my disabled child (first holiday ever after 2 years of treatment). Even when I mentioned my phone went missing between the airport and getting home they have decided themselves it was at the airport and I left my bag unattended so they won’t cover!
‘ This is seen as unattended, and due to this, we will not be looking to overturn this decision.’
So according to Loveit Coverit policy the insured item must be glued to you, even then they’d find a loop hole not to pay. Don’t use this company, it’s worth paying a bit more and going with a company that has morals and respects its customers.
30 januari 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Yas,
We are sorry to hear that you are unhappy with the service provided.
Upon review of your claim, you confirmed that your device was kept in your bag, which was then left unattended for 5-10 minutes while you were collecting your luggage. Due to the device being left unattended for that amount of time, we are unable to consider your claim, as this does not meet our terms and conditions.
The loveit coverit team
Reactivated cancelled polocies
I cancelled two of my policies when I got a new phone. Found out fairly quick that the phone wasn't for me so I emailed to see if I could reactivate the policies as I wanted to keep my old phone. To my surprise they did and even saved me few bob my combining them! Would definitely recommend them for any gadget insurance!
2 juli 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Ben,
This is great to hear! Thank you for your review.
Regards
The loveit coverit team
It's the best service at the best price…
It's the best service at the best price available on the web. I thought my renewal would have gone through automatically, but that was not the case due to my credit card being expired. Geoff called me promptly to solve the issue, offered me a discounted premium, helped me through the payment and also updated my address. I could have not asked for more. Great service; I will definitely use them in the future.
26 juni 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Livia,
This is great to hear, and its always nice to hear about how helpful our team are.
Kind Regards,
loveitcoverit
Very good products and people
Very good products at competitive prices. Great people who are professional, helpful and friendly. Special mention to Geoff and Hollie. Would definitely recommend.
18 juni 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Alan,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
When entering my IMEI number I was…
When entering my IMEI number I was unable to enter the"/" symbol but sent off the email anyway. I received a reply asking me to send a photo of the number and perhaps this will solve the issue. It did and I was happy with the tone of your email. Thank you.
7 juni 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Anthony,
We are happy we were able to help, and everything was clear and helpful.
Kind Regards,
loveitcoverit
Customer service very helpful
Customer service very helpful, responsive and friendly
15 mei 2024
Review zonder uitnodiging
Antwoord van loveit coverit Ireland
Dear Amy,
We’re glad to hear that you are happy with the service provided.
The loveit coverit team
Antwoord van loveit coverit Ireland
Dear Vishwajeet,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Antwoord van loveit coverit Ireland
Dear Erion,
Before you took out the policy, we asked you to provide the purchase date of your phone, which you advised was 17/03/2024.
However, upon reviewing the proof of purchase you provided, we see that the actual purchase date was 16/01/2023.
This discrepancy has impacted the referral process. For devices over 180 days old, we require a picture of the device to confirm there is no pre-existing damage before accepting the insurance.
Since the date you initially provided when taking out the insurance was more recent, this step was bypassed.
As a result of this bypass, your claim has been rejected.
If you have any further questions or need assistance, please feel free to contact us.
The loveit coverit team
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