Love Luxe Reviews 367

I never leave bad reviews but it really isn’t nice to be ignored.

Communication has been almost non‑existent. I received one initial reply on WhatsApp on 11th May asking me to send images and details, which I did on 14th May but I’ve had no response since.

• Contact on 14th May — ignored
• Contact on 16th May — ignored
• Contact on 19th May — ignored
• Contact on 20th May — ignored
• Email on 21st May — ignored

I find this extremely unprofessional. My messages have been polite and simply asking whether there has been any progress. The very least I would expect is a courtesy update to say it’s still being reviewed, or even a straightforward “we’re not interested”.

I did email as a last resort to see if I got anywhere before leaving a review but unfortunately - silence.

No doubt this will be replied to pretty quickly though - let’s see. If it is replied to quickly then there’s really no excuse not to send an email or WhatsApp message.

I thoroughly understand it’s been a bank holiday weekend and messages may have been a little slow for the past few days but this is 2 weeks of no response so that cannot be used as an excuse.

Sorry guys!

Communication with this company is nonexistent. I have both emailed and messaged them via their WhatsApp business account about selling some preloved items and I have heard nothing back. The email was 3 months ago and the message was a week ago. I am really disappointed.

I wouldn't waste your time taking photos of your items to send over for a quote.
They say that they will get back to you in 2-3 business days, which is very reasonable, but now 10 days later, and a polite text to chase, I have still not even had any acknowledgement from the company.

Last year I bought quite a few cashmere scarves from Charlotte . I wear a scarf most days and most are from LoveLuxe as I like the brands but don't want to pay high prices.
I really recommend the WhatsApp groups for getting the best price fast!

Item in perfect condition and well packaged - highly recommend.

I’ve only used this site a couple of times but each time has been a pleasurable experience. Charlotte is responsive and always truthful I really enjoy the fact the clothes are often modelled in live time.
I wish youse continued success

Always lovely items. Good comms. Recommend A++++++

Lovely friendly seller & buyer!! Numerous transactions. Always professional, fair, courteous and all items are authentic.⭐️⭐️⭐️⭐️⭐️

I bought my pre-loved Mullberry bag from Love Luxe a couple of years ago and it was exactly as described (and still used every day). Price was amazing (I can’t afford a brand new one)! It arrived quickly and was well packaged in its dust bag. I will continue to love it for many years to come! I’ve just won one of Love Luxe prize draws as well (delighted with my LF Beauty Egg)! I would buy loads more when I see what Charlotte posts on WA but sadly most of the items are small sizes. 10/10 for Love Luxe ⭐️ xx

Reputable brand, great prices and beautiful rare pieces. Highly recommend

I’ve purchased a few times from Love Luxe and never been disappointed. Everything is always as described postage fast and communication has always been great. Highly recommend for Preloved and New Luxury goods.

I have purchased bags from Love Luxe and found their service excellent. Charlotte answered my queries and the goods ordered were as described and arrived promptly. I always look at their sites and they have a good selection of goods. I can recommend them

Super fast service , good communication keeping me updated with delivery details. Would highly recommend and will definitely use again . 5 ⭐️

Really good quality very genuine pricing !! And so easy to order.

I’ve had an exceptional experience with Love Luxe every time - been a customer for many years! Their incredible products at unbeatable prices never disappoint. Charlotte’s outstanding service and communication make shopping a breeze. I can’t recommend Loveluxe highly enough!

Have bought a few ítems through the year. Have had no thing but a positive and efficient experience with each transaction.

100% would recomed!

I always trust LoveLuxe to buy & sell my items
I mostly buy and the value is amazing! I’ve picked up so many beautiful items at way less than the retail price, and everything arrives quickly and as described

Bought a few items off this seller and can honestly say I have never had cause for complaint or concern only celebrations. Every item has been just as described and delivered promptly. Always good communication whatever the day or time

Excellent service - fast, trustworthy and quality luxury items. Highly recommended.

I have bought various items of bags, shoes, wallets etc over the years. Charlotte is great to deal with, postage tracked etc and all very speedy considering I live in the Canary Islands where post is at a snails pace! All items boxed with certs etc... wouldnt hesitate to use her again 🤩 thanks chica!