Lyco Group Ltd. Reviews 

After a simple ordering process then speedy dispatch we were expecting our order on Friday (the day after ordering). Really chuffed with the efficiency.
However after that it's been very poor.
After waiting in during the time slot allocated we were completely flabbergasted to receive a message to say 'sorry we missed you'
I checked that I'd put the correct address on the order and that was fine. We then checked our CCTV only to find there had not been an attempt at delivery from FedEx. I went back on the tracking website only to find a photo showing an attempted delivery location I recognise, but it certainly wasn't our address!!
We then opted to have the delivery sent to a pick up point.
We were told to expect a message to let us know when to collect it. Did that come....no. After checking the tracking it looked like it had been delivered. So hubby cycled along on his bike. Fortunately it was there.
Come on FedEx you can do better than this. You are letting both the seller and the buyer down. Other companies can do it so why can't you?
Unfortunately we are expecting another parcel, due for delivery today via FedEx. No change in their tracking information for 5 days. I'd better not hold my breath

PS the product looks good, still need to install it but initial impression is good.

Good Pricing and product availability.
even though FEDEX damaged our order we reported the issue and were contacted same day by a very polite member of the Lyco Team and the problem was resolved within hours, excellent customer service !!!

Every thing ordering delivering item all just excellent very grateful

Exceptional customer service, resolved replacement of incorrect item within 24hrs, would recommend Lyco

Fantastic shipping speed and great product. My go to place for lighting.

I recently purchased a rope light and specifically ordered the "Cool White" colour. Unfortunately, I received a different colour instead. I reached out to customer service, and they said they would check with their warehouse. It has now been over two weeks, and despite sending follow-up messages, I haven’t received any further response.

I ordered lights Sunday evening and received them Tuesday. I was kept up to date from ordering to delivery. Excellent

Prompt service. Easy ordering, fast turnaround and speedy delivery, what more could you ask for.

I am very pleasantly surprised by the speed of delivery. I ordered the first time at LYCO bulbs on Sunday at 10am, the shipment arrived at my home on Monday before 10am. How did they do it? Some kind of magic. Thank you very much and I recommend to all future customers👍

I had received an order that had some slight shipping damage to one of the components. This company supplied a complete replacement without charge or having to complete any forms etc. The replacement arrived within a working day. All I had to do was to contact the Customer service agent, by telephone, and the whole issue was resolved. Lyco will be my first point of contact for any and all of my future requirements. Outstanding Customer service!

The light is perfect. Simple, uncomplicated and functions well

So far great, Good price, fast delivery

Ordered a outside double flood light with pir, the order was delivered very quickly and I was Impressed how well packaged it was. The light was a good price compared to other companies.
We haven't as of yet had the light fitted. But the overall experience with this company was very good 👍

I placed an order for cool white led panel lights they sent me warm white instead bunch of idiots working in there absolutely rip off don't order from them absolute time wasters.

Efficient timely and helpful

Not to happy but I guess it isn’t Lyco’s fault but my contract is with them.

Got a text from FedEx saying my order would be deliver between 8.40 and 12.40. Get another text at 8.04 saying, sorry we missed you. Not a great start but it is FedEx’s fault.

If I knew they used FedEx, I would have shopped elsewhere where as FedEx, UPS and DHL are some of the worst couriers, especially in my area.

So here I am writing a review as Lyco emailed me asking how my experience was and I don’t even have my product.

Mailed Customer Services with a tech query but the reply didn't address the issues, requested again x3 and nil response after 5 days so took my purchase elsewhere, another example of the empty office syndrome?

Ridiculous customer service.
Stay away from this company.
Over promise and under deliver.

I ordered the lights on Friday afternoon and received them on the day after which was a Saturday. Excellent service 👍will be using this company again ..