Macbrook Gas LTD Reviews 

Whilst the onsite workmen were great the back office administration and post installation service is awful. The surveyor said we'd need to rip up our laminate flooring to give the installation team access to pipes which we did on their instructions. When the installation turned up to do the work. They didn't even lift the floorboards in that room. When I challenged them about this and told them what the surveyor had said to us, the foreman said they don't need to access any pipes under that floor. Everything is accessible from another room. I put in a complaint to the company asking for compensation for the cost of replacing the laminate flooring in the bedroom. A year later and I'm still waiting and they have the audacity to contact me to ask about servicing the system, which of course comes at a cost. I've gone over the whole situation again with a new member of staff because it seems they've made a lot of redundancies and strangely enough they cannot locate my original complaint and still I'm not getting anywhere.
In addition, it took us weeks to get somebody to come round and look at the system because it wasn't working properly and on top of that they needed to come round to install a new system that allows them to look at it remotely and this took three visits from an electrician to get it right. I think I'll be looking for another company to service it.

From start to finish not even finished two surveys both wrong, radiators not big enough for the size of room system not commissioned turned on or handed over know communication from the company to explain why and still waiting for a response having been a tradesman for 20 years plus and knowing what’s expected you can’t con everyone

I would particularly like to give a shout out to Phil Davies, the engineer who did the installation, absolutely wonderful, worked very hard and left everything spick and span, I didn’t even have to get the vacuum out after he left. (Should you need a heating engineer, he’s your man 07480439642)

The whole experience was a positive one

Serviced our heatpump boiler with no issues. Completed a quote for follow up work. Paid the quote and arranged for the engineer to come. When he arrived he explained there was an item required not on the original quote. No communication from the company, I had to chase - no apology given just 'not in the scope of work'. Another quotation issued on top of the first - had to ask for an apology and never got an explanation why it wasn't quoted correctly in the first place. No issues with the engineers that attended but the poor customer service afterwards. We took our custom elsewhere - as a customer the fact I had to chase, no reason given and even had to ask for apology, which was only given for the inconvenience not the error around misquotation. Very disappointed.

I recently had a full hybrid heat pump and gas boiler system installed in my home along with solar and battery through MacBrook Gas and I cannot rate them or recommend them highly enough. From start to finish the service from macbrook gas has been exemplary. From my Initial contact with Kim and Karen in their head office team to the installation team on site they were honestly second to none. I am two weeks in now having had my system installed as I honestly couldn’t be more pleased with how it is working or the standard and level of work that was carried out. I cannot remember all of the names so I apologise but in particular I would like to mention Kyrese and the other apprentice who was with the team on the install and without doubt Hunter (builder) who were just all exceptional. Having such extensive works carried out is obviously a huge thing in your home but the team were always so considerate friendly and concious to carry out the works with as little disruption to the house and myself as possible. They kept me fully informed and up to date with what was going on and were also super considerate as I said in terms of insuring they cleaned up immediately after work and at the end of the day and checked that I was happy with no concerns. At the end of the install I was shown everything fully and taken through how everything worked while also being advised that if I had any issues they were only a phone call away. I would also like to mention Kim Stannard in particular who has been great from start finish and crucially after the works had been completed. She has been in contact to say that once I have my export certificate she will happily come out to check I am happy and to help me get on the right tariff to make the most of my new solar generation. Top marks and if you are considering any new heating measures, heat pumps, solar panels etc etc you can honestly go to no one better than Macbrook Gas

Macbrook Gas LTD arranged for us to have Solar Panels and Batteries funded by a grant. From the initial survey through to receiving the handover pack, everything went smoothly.
Prior to installation, my questions, sent via email, were answered promptly within a day or two. All within the office from the Renewal Operation Manager to the Electrical Manager, patiently answered all queries, providing me with the drawings of the work to be carried out.

The workers, who fitted the solar panels and battery showed respect for my property and were always polite. The work was carried out on the agreed days and dates. Time was also taken to explain how the system worked and how to use the energy produced and stored efficiently.

I highly reccommend Macbrook Gas LTD for their professionalism and quality of work.

Very good company, great customer service, always responded quickly to my enquiries, their price was competitive, and their fitter did an excellent job replacing my old electric boiler with a much more modern new model, complete with new copper plumbing replacing the old plastic pipes. Highly recommended.

Clowns from start to finish. If I were to leave a full review mentioning the number, and the magnitude of errors made by their office staff, their surveyors and their plumbers, it would run to many,many pages. Problems from start to long drawn out finish.
I will however mention a few choice issues.. Dangerous install of boiler. Damage done to property (on more than one occasion). Multiple (and I mean well over a dozen) visits to my property to attempt to fix problems caused, or not rectified by a prior visit. Unsightly pipework. Removing the cold supply meaning the shower pumped out scalding hot water only. Making my loft a maze of pipe work due to original boiler install not being fit for purpose. Numerous no shows, delays, excuses and plumbers arriving not knowing why they were attending, and thus not equipped to carry out the work. Finally hearing on every visit from a plumber (I am pretty sure I met at least eight different ones) how terrible the management were. Some of the staff seemed to know what they were doing, and one member of office staff tried their best to help, but the management hindered them all in carrying out their best efforts. Please, please avoid if at all possible.

Wow what a turn around from last year! We had high energy usage since day one of solar panel installation, 2 weeks ago I asked someone to come out and see why, our system was on the incorrect setting, the gentleman was ever so helpful and sorted it for us. Ever since his visit our bills are significantly cheaper. He even reminded us that the service was due, so I made appointment for service engineer to come out yesterday. Ever so friendly and polite chap despite our dogs barking ALOT because a "stranger" was in our home, he was very understanding and took it in his stride. The new appointment system you now have is fantastic and even the attitude of the people on the phone were friendly polite and helpful! Thank you guys!

Brilliant service start to finish
Efficient the team arrived 8am and worked solid for 9 hours in recent heatwave to replace our old back boiler. This involved major works moving location of boiler and all associated plumbing, removal of old including now redundant tanks.
The work work was completed in 1 day due to the dedicated team going above and beyond.
Second day the electrician arrived as arranged to complete the installation.

So efficient it's refreshing to see work completed, total respect for property and making good where required.

Could not have expected anymore just excellent

Thanks to all involved

Highly recommend MacBook Gas and their team.

Originally EDF passed my enquiry on to MacBook Gas and they have made a great choice of partner here in my view.
Excellent guys !

i am so happy with my install which was done last year! the cost of running the system has made a huge difference to me. I think it is AMAZING!
I love how the pipework was installed underneath my park home and not in the rooms. This was brilliant. They listened to my requests and did their best to accommodate them.
The installation team was faultless and the job was neat and tidy. The location of everything is perfect.
And Kim has been really helpful with sorting out my tariff and solving the issues with my electricity company.

I would recommend Macbrookgas to anyone!

I couldn't be happier, Thank you Macbrookgas, I am so pleased.

I don’t know where to begin!

What a dynamic team I had the pleasure of being looked after by. Thank you MacBrook Gas.

Starting with a wonderful lady called Karen and other terrific office staff, Charlotte, Tessa and Kim who took care of me with regular updates and information. Surveyors Rhys, Kieron & Simon.

The boiler installation engineers Nick, Tristan, Ollie, Ky and Hunter. Also Kieran and Mikkie, in charge of the Solar Installation electrical work force together with the guys who installed the solar panels Jason, Chester and Cal.

Many apologies if I have missed anyone from the long list.

A credit to MacBrook Gas. Kind, helpful, caring and great at their job all made for a hectic but productive three days whilst they installed Solar Panels and a new boiler.

Also a special thanks to East Cambridgeshire District Council who have been incredibly supportive.

What’s also worthy of a mention is that two of the guys were apprentices and it was great to see on job training under strict supervision of course.

Thank you MacBrook Gas

All in all my recommendation of MacBrook Gas could not be higher. Team work is what came through my whole experience.

Oh my goodness. What a dream team (Neil and Harry) and great company to deal with. Initially when I got the call and went through the quote, I was sceptical and the price seemed too good to be true. After explaining that I am getting an extension done, they upgraded my boiler to accommodate this and also upgraded me to move the boiler from my downstairs utility to the upstairs airing cupboard. I did a lot of research on the upgraded boiler and the reviews were great. Two days of the wonderful team being here was no bother at all. They were friendly, helpful and just got on with it. An absolute pleasure to deal with and even tidied up everything afterwards. As a single female home owner - I felt so safe in their hands and I wouldn't hesitate to recommend to all my friends. I feel confident that if any issues or questions arise going forwards that I can contact the company. Great service. Before they left they went through all the instructions so I felt confident working the machine- all fitted correctly with all the extras to get the full warranty. They even take care of that. All the pipework was neat and straight. Thank you SO much!!!

We had macbrook gas ltd install heat source heating system & solar panels this week,
The team Brandon/ Connor/& Page,
Did a fantastic job, very professional, friendly & considerate, so would like to thank them & macbrook gas ltd for a job well done.

Macbrook Gas have just fitted a Heat Pump system, radiators and Solar Panels for our bungalow and we could not be more pleased with the outcome. Also loft insulation and cavity wall insulation. We were prepared for some disruption, but Nick, Tristan, Olly and Kai made it all seem so easy. They worked as a Team and nothing was too much trouble. The Electricians were great too and they all explained everything they were doing. It was a full on week, but well worth it as the result is a state of the art heating system which is a great investment for the future and the Environment. Our thanks again to all involved including the office staff who have been so supportive.

They do exactly what it says on the tin!! From start to finish 5 star plus service,Simion was extremely helpful,any queries he should sorted it,All the team in my property were amazing from start to finish completely trustworthy and left my house as they found it Thanks again Simon and the team

From the beginning our visit from Simon was excellent and extremely knowledgeable. Then followed the rest of the team who were all excellent and completed the job perfectly. It was a pleasure to meet all the team who all took pride in their work. Also a thank you to all the staff in the office who very polite and professional and so very helpful. Highly recommend, trustworthy and a pleasure to have in my home . 5 STAR.

The two guys that travelled down from Norwich to Kent to supply and install a new combi boiler in place of my old condenser boiler did an absolutely first class job.
Not only were they on time, their work was completed professionally and with minimum disruption. Both guys were a pleasure to have in my home and I have no hesitation in recommending this company to my friends and associates.

I’ve had a very poor experience with Macbrook Gas. There have been multiple missed appointments, which has been frustrating from the outset.

Following the initial installation of the heating system, there were several issues that required multiple engineer visits. Despite this, the system still does not function correctly, around 25% of the radiators never work. It has now reached the point where I’ve effectively given up trying to get it resolved.

In addition, I had solar panels installed in 2023, and it now appears they may not even be working. Macbrook were due to attend and confirm this, but yet again, the appointment was cancelled just 15 minutes after the scheduled time.

Overall, the service has been poorly managed, particularly by the office staff, and the entire experience has been extremely disappointing.

We recently had a combi boiler installed, replacing the old cylinder heating system. Great communication from the start via the office with a quote, to the work being done efficiently and professionally by Harry and Neil. Harry & Neil were happy to answer any questions we had during installation as they wanted to ensure we were happy with the work etc. So far, so good and would definitely recommend and use this company again in the future. Thank you.