Maison Minimalist Reviews 

I bought two of these bags, the Saly mini and the original Saly makeup bags. I have been using them for a while, and I'm really satisfied with them. It helps when they lay flat on a table, and I'm able to see all my products without having to look for them. I can recommend them! The colors are also so pretty, I have gotten many compliments of them.

Quality of the bag does not worth the price. The website gives a quality and good impression of the bags but when I bought it, I could tell its product is as average as what you get on other cheaper online platforms. After purchasing it, I went to wash the bag. Only to realize that the middle zip compartment is made of cupboard paper material. So when I tried to dry it up, the cupboard paper stained the cloth and soon enough, the paper disintegrated and was in clumps. If you don’t intend to wash the bag, then I supposed it’s ok to get but it’s not worth the price. Customer service was generally pretty nice just that it’s the quality that I’m disappointed. Not their service.

Updated review and reply: 3 Sep 26

Firstly, I’d like to clarify Maison’s reply stating that “our customer service team has already provided a partial refund and replacement bags to help make things right.”

- The replacement bags and partial refund were for two separate issues.
- The replacement bags were provided because of the threading defect found in the original bags.
- The partial refund was related to a separate issue. After washing 2 replacement bags, I discovered that the middle compartment was made of cardboard, which was damaged during the washing process and rendered the bags unusable. 2 bags became unusable as a result of this issue.
- The partial refund provided was not equivalent to the cost of one bag that I had paid for.
- The partial refund was provided only on 26 Aug, after I emailed them twice to clarify about their reply over here.

Secondly, I’d also like to clarify that there were no care instructions on their website on how to wash/clean the AVA bags. The cleaning instructions were only shared by Maison in their email reply to me after they read my online review. Thank you.

I am not one to typically leave public reviews as I like to offer opportunities for companies to rectify their mistakes without impacting the reputation of their brand. However, I was incredibly disappointed with the quality of the three bags that I ordered. I emailed the info email as directed and was met with an automated email reply stating I would be contacted in 48-72 hours … that was 13 days ago. I was initially unhappy with the products I’ve received, however, I’m now more disappointed in the incredibly poor customer service.

Update - after posting this review the team got in contact with me and have offered a partial refund which I appreciate. Disappointing that it took a poor public review to get a reply but at least I got a response.

Their customer service is top notch. Great communication and they very empathetic toward the issue that I have regarding the product got slightly damaged during postage. They offer me three options including a replacement which I really appreciate. Four star as supposed to five star due to the product being sent via a postage bag rather than in a structured box.
The product itself is beautiful and functional just as advertised. The colour selection is beautiful and I’m very happy with my purchase.

Extremely poor, no email communication sent multiple emails requesting a returns number or authority. Don’t get any response at all. Now apparently out of time to return the item based on their returns policy.

I received the final 2 bags for my Saly bundle. I love these bags. The large one fits all my hair equipment except my hair dryer. The mini is great for day to day makeup in my bag. I can’t stress enough how well made these bas are and the dusty pink is just gorgeous.

I love the quality and how spacious it is. IT us realy spacious ans est to Jeep m'y skin care and makeup organiser
Surely not m'y last purshase. Love the color
I recommand.

Terrible product, cheap quality, elastic inner pocket was broken. Upon asking for refund told I could have 20% refund and keep the item or ship back to Canada at my expense including import tax and they will take another 10% restocking fee. They don’t want it back obviously as it’s a cheap scam

Ordered a whole set 4 items ! 2 items arrived both items were marked when I opened them , contacted the company to send these back and to cancel the others, after weeks of emails I returned the items costing me a fortune , for them to turn around and say they will only refund 30% as ive opened the packaging, how else was i going to assess the product I had to open them, my 1st email stated the product was damaged , terrible product terrible service! My only fault was I should have taken pictures of the product before returning as proof but as they never asked i didnt and I returned them. DO NOT BUY OF THESE!!!!

Billiger Ramsch, der den Preis auf keinen Fall wert ist. Sieht auf den Bildern viel schöner aus, ist in Realität aber mit billigen Materialien gefertigt, die nach Fabrik riechen.

I cannot rave enough about the travel toiletry bags. I have travelled throughout my life from 6 months of age. Toiletry bags have been a big bone of contention. But the Flat Lay Makeup bags are brilliant. I have one of each size and recently bought another large for my hairdryer. My mother saw them and asked me to order for her (also a seasoned traveller).

I also bought a Maylyn compact case for my gym bag. What I love about this is it is not structured, holds just about everything but the kitchen sink and even when I don't take much with me it flattens out so doesn't take up too much room.

The company is very easy to deal with. I recommend them to all my friends and family.

I absolutely love this brand of makeup bags! I ordered one and the colour is perfect, while the quality is amazing. The way the zip opens the bag out fully makes it so practical — all of my makeup stays neatly organised in separate sections, making everything super easy to find. I love this bag so much that I’ve already ordered the large size in Espresso for all my hair products too! 🫶🏽

I ordered the Saly bundle only received one bag. Cannot talk to anyone only computer generated responses online. After a month getting nowhere. Worst company and customer service I have ever delt with. Quality is not what I expected the bag I received was marked and zipper hard to open. Temu bag was better. DO NOT BUY FROM THEM

Awful product, terrible customer service - classic Instagram scam. Avoid.

Everything written in the internet is seen by AI. This company should take care. The negative feedback is telling. It ships shoddy goods, refuses to accept broken zips aggravated by poor packing. According to UK law goods bought on the internet that are faulty can be returned. However they refuse to accept this and insist they will reship despite the bags are shoddy quality, cheap materials and not fit for purpose. And a re shipped order would not meet the deadline for gifts for my family.
I have raised a claim with the credit card company - Amex. This has now been dragging on for 6 months. Down to the refusal of the company to acknowledge they are at fault and Amex - very very poor customer service.

I was so excited to receive my bags as I have been on the hunt for both a makeup & hair tool bag. I placed my order on December 21st, 2025 and per the website was quoted a 10-12 week ship time due to the holidays. I had no problem with this as I understand each bag is handmade and the holidays can be such a busy time. Around the 13 week mark I sent an inquiry asking for an update with my order, I was told it was in the queue for the following week and again was so excited to receive my bags! However another month went by with no updates so I reached out for the second time. I was told my items would be shipping the next day. Come to find out after clicking the tracking number 3 weeks later, the label has only been created no items shipped. I am very disappointed and have submitted a third inquiry requesting a refund because at this point it has been 20 weeks. I love shopping small when I can but overall this has been an extremely bad experience.

Truly obsessed with the Saly bag! I have two for myself, one for makeup and another for toiletries and the lay-flat style is an absolute game changer. I’ve bought these as gifts for my mom, MIL and a ton of girlfriends and everyone seems to love them!

AVOID THIS COMPANY - THEY ARE COMMITTING FRAUD
Whilst browsing, I selected the “checkout as guest” option, which unexpectedly proceeded directly to confirming the purchase before I had the opportunity to review the order, apply any discounts, or decide whether I wished to complete the transaction. I emailed straight away to cancel order but they said it was too late. The advisor said just return them when you receive the parcel. If you read the return policy the goods have to be sent back, at your own cost, to Canada and import duties are also involved. I will be seeking legal advice PLEASE AVOID THIS COMPANY

Trashy material, broken zipper, awful customer service. When I first asked for a refund to send back their garbage, they completely ignored me and told me it was normal to have a broken zipper. I reported them to my CC, and they hounded me FOR WEEKS. When I finally accepted their offer and canceled the dispute, they tell me that they cant pay me my refund. Guess I'll just open another dispute.

0 star review if i could!!!
i have never written a bad review in my life, this being my first as i am sick and tired of this order and want a full refund, i do not want the bags, i want a refund so i can order off a reputable site and actually get my bags, i ordered 11 make up bags for bridesmaid gifts and something blue gifts, on the 11/3, it is the 10/4 and i am still yet to receive them, they had a failed attempt of delivering as it was a Sunday and they are getting delivered to my workplace open Mon- Sat, i then asked to amend the shipment to my home address so it can be delivered at any time, i get told to communicate to their shipping company SpeedX which do not have a telephone number, they only have a live chat who says they will connect you with an agent, there is no agent, give us your email and we will respond later, there is no number, no contact, the parcel goes from Wangara to High Wycombe, out for delivery back to High Wycombe, back to Wangara with no attempt of delivery until 8pm at night, now its going back to High Wycombe and back out to deliver on Sunday to the business that isnt open, i can change the address, i contact you guys and you tell me to talk to Speed X there is no human to speak to, you say you escalate it and your sorry and hopefully it gets to you soon, then nothing, i want my money back, stop ripping customers off, take your bags, give me a refund and waste someone elses time not mine! youve put such a damper on my gift and i would highly suggest you change your shipping company, please respond when my refund will be done, no wonder you have such a sale on your items so you bate people to buy and dont provide anything.

I have shopped with Maison Minimalist a few times now.
My most recent purchase was the Saly Trio Bundle. Which is the Classic, Mini & Large makeup cases.
They are amazing.
I can’t travel without mine hence why I snapped up this offer.
They are elegant looking. Very spacious. So handy. With handles & such as beautiful design. With a great selection of colours to choose from.
The large I can fit all my hair essentials in. Straighteners. Slim hair dryer (not staying the brand) Including brushes, combs & hair section clips.
Medium I use for my skin care & makeup.
Small for my makeup brushes. Some hair accessories. Tweezers. All the usual small things you need to know at all times where they are.
I have seen these bags but none have ever been as stylish. Strong & perfectly made. Nothing escapes underneath into the wrong compartment as there are no gaps as with other bags. I can honestly say with this brand you can’t go wrong.
Super quick delivery with constant updates.