Maison Margiela Reviews 

Avoid the website at all costs.

I placed an order 9th December, and well that is it. OK they haven't taken money

Managed to get two brief replies from customer service after multiple emails, basically telling me to go away and when they were ready they might send my order

Sucks clients service! I’ve contacted them about my refund. No answer

No one from customer service is responding. Awful considering the prices that you pay!! I have tried emailing them four times over the course of a week and nothing. CRICKETS

I was never given an "invoice" packing slip or anything else In my order, and I am trying to return it... The box was all ripped up inside as well..

I bought my girlfriend the scent By The Fireplace for our anniversary. The total with shipping + taxes came to be $77.49. They charged my credit card THREE TIMES. That's $234! I called them immediately and waited on hold for twenty minutes and they hung up on me. So, I had to call again. I finally got ahold of someone and they said "Oh, that's normal" blah blah and something about charging an extra dollar but it eventually goes away? I was like no sir, this company charged my banking account $234! He made no sense and I understood nothing of what he was saying. I had to make a dispute through my card company eventually. My bank said "Yeah no they did charge you three times." I don't even care if the scent ends up being nice to my girlfriend, I will NEVER shop from this site again. Their customer service was no help and they rob you. Thank god I have one of the best banking companies, they are handling it and issued me the money back. Unbelievable.

Ugh, where do I even begin with this. +1 to everything already said. This company has no business selling in the States, where great customer service is a must. Never buying from them again.
I left an honest review on their website and it was MODERATED!

Awful customer service! Purchased from the website as a gift for someone and was told that they never received my first order. I was told by their representatives to make the purchase again. They said the first order charge would "drop off my account".

When following up about the delayed refund, they kept blaming it on my bank. Turns out the first order DID ship and my friend ended up receiving two of the same item and they did nothing to help me. I expect more from a large company like this and I feel scammed.

Paid over $1400 for my Fragrances. Never received the order. The rep Sergio said to file a ups claim which I did. Never heard back from him thereafter. Sent over 20 emails. No reply at all. Very disappointed. Will be going through my financial institution.

I recently ordered a Replica scented candle as a gift for a friend from Maison Margiela’s website. The order was fulfilled quickly, but the candle never even arrived. It was apparently stolen in transit or never even sent. The box arrived containing only tissue paper and perfume samples. When I contacted customer service via email, the customer service rep Hayley claimed the product had left the warehouse in the package and suggested I check with the gift recipient to see if the package had been damaged or tampered with. My friend has a doorbell camera so she knows it wasn’t tampered with on her doorstep. No one in customer service has responded to any of my subsequent emails, and there has been ample time to respond (1 week).

I’m especially frustrated because of how they sent it—if indeed they actually sent my product—via UPS SurePost, ensuring I could not file a claim with the shipper. I can’t file with UPS because the last mile delivery was completed by the USPS. I can’t file with the USPS because I do not have the original shipping receipt. There is effectively no way for them to be held accountable for actually getting their product to the consumer. If I ever buy a product from them again, it most certainly will not be directly from their website.

They send damgaed goods, and when you wish to snd them back no response and I think this is what they want people are too annoyed to send an item back with the you hvaing to bear the cost, to an overseas place! Its always the last pair so you cant even get it even if you throw money at it. Really really awful customer service and condition of goods!

Maison Margiela Customer care department have failed in so many ways.
If you have any customer care issue with them, just expect them to leave you disappointed, dissatisfied and completely illogical in their approach to customer care issues.

I purchased in September 2018, a Margiela black T shirt with a while panel stitched on it and also a pair of black Margiela sliders to match.

These were purchased from the retailer - Mr Porter. However, after not much wear and the fact I look after my clothes. Both items now have quality issues. The white panel on the t shirt is stitched on and now that stitching had come loose on both vertical side, it looks a mess. It's such a disappointment as in less than two years of ownership of a £160 t shirt it has deteriorated more rapidly than a t shirt from H & M.

The sliders are glued onto the sole and the they are now coming off the sole and I am scared that they will just completely come off. Again, these are not used as house slippers, they are used not very often as they are expensive.

Ok so that's the issue with the items. Where it's been an overwhelmingly let down is the response from Margiela when I called them to report the quality defects.

They outright just said. You didn't buy directly from us so it is not our problem. Take it up with the retailer - Mr Porter.

Margiela are the manufacturer, they produced the product and are telling me that a retailer will be able to assess and have more knowledge and experience about their products then them! You created the item you would know what went wrong. You also should take ownership and rectify the problem and reach a positive outcome for me.

I even contacted Mr Porter and they have said I fall outside their 6 month warranty period and so they are rejecting my request for a refund or any other type of resolution also for which I will be leaving another first pilot review about them.

In short, Margiela customer care policy is flawed and if you don't buy from they they don't care and the customer care representative even had the audacity to say that there is no point in forwarding the case to her manager as the manager will just reject my case! How does that make me feel as a client. Disgruntled, upset and totally unacceptable.

I've never been treated like this by any other luxury fashion house and they have always sorted out the issue and come to a amicable solution.

But Margiela, they have been worse then any other company I have ever dealt with.