Marcus by Goldman Sachs UK® Reviews 294

Shame on me.
I thought I would transfer a small amount of money today (Saturday at 4-30pm) and still nothing through over 4 and quarter hours later.
Last time it was a much larger amount and thought that might be a factor.
Nope. Still the same rubbish that you can't get your own money out at the weekend.

Excellent service and never had any problems.

I don'tunderstand some of these reviews.
We've been with Marcus over 5 years and never had a problem transferring money in/out at weekends or any other time. Thier customer services answer quickly and politely, although are closed at weekends, like most other financial institutions.
If you want to transfer out over £20,000 you can do it by a phonecall.
My only issue is that I'd like a higher rate than the 3.75% they currently offer.

While I understand that a savings account is not the same as a checking, this bank is telling me that I cannot use or transfer any of my money. They decide when I can transfer and to whom and 'maybe' they will lift that is 30-60 days and I am well over the 30 days. It is my money and I should be able to use it as I want. Keep in mind this is <4 transactions out of the account per month.

Had a request from Marcus for sum of £3000 to be transferred to them as a future payment early on Saturday morning. Santander informed me of request. Was able to speak to Santander fraud department.
Tried to contact Marcus - the initiator of the problem to find no Fraud or customer help until 8am Monday. Shockingly poor. Scammers must love them.
Later in afternoon received an email after mailing them saying they’d frozen my accounts to protect me and to phone them Monday!
Great - good job I don’t need the money.

trying to open a new saving account online. Web site asked me to call their number and provide additional information to complete opening. Called, spoke with someone who verified all the information (that I already entered). Put on hold and he transfer me to another person to "complete the application", she again ask the very same question to "verify" the info I already "typed" online. This time, she spelled everything out. I pause the process and told her "no thank you". They are offering an online only product, but somehow couldn't even get their act together to streamline the process. I can only imagine banking with them. My sanity and money won't be safe with Marcus by Goldman Sachs.

Immensely user friendly online savings account-transferred money to my linked account in 5 minutes despite it being the weekend and warning it may take over 2 hours -telephone contact is instant and always helpful.

Are transfers down the whole weekend???? Money transferred since yesterday still hasn’t reached linked account! How can a transfer take this long! Completely unreliable on weekends and there is zero customer service.

Opened a joint fixed-rate savings account online with ease. We can both log in with our own credentials securely. Account balances are updated within ten minutes or so of sending funds. You need to logout and back in to see the latest transactions. Makes me wonder why other providers make it so difficult to open joint savings accounts fully online - Marcus is proof it can be done!

We're hopeful it's just as easy to transfer funds out, so will have to wait a year to find out!

Set up account, then rejected money from linked account, in turn causing further transfer issues and loss of revenue. They did state to phone customer services but failed to provide number or return email address.

Upto now found Marcus bank easy, opened account straight forward after couple of days transferred small amount in showing in account within a few minutes, same applied when I transferred the rest of money into their fixed saver account, much better rate than my bank, hope things are as smooth when I come to withdraw

Great interest rate 4.55% 1 year fixed
Unlike other 12 month fixed accounts you can get your money out with the loss of 90 days interest in an emergency. Had no problems opening the account in joint names and adding funds. Account can be viewed on website or the app.

Transferring money to my linked account has become very unreliable especially at the weekend. This risks going into my overdraft and being charged. I have had to double transfer on two occasions to get the money to move. I will be looking for an alternative savings account.

Have savings accounts for my dad under power of attorney. They give excellent rates and it was easy to setup the POA ( unlike other banks). Also, they are easy to contact on the phone - the few times I’ve rang they always answer straight away 👍
Definitely recommend - also it’s Goldman Sachs - they are probably the best. 🙂

Terrible. Could not open an account and they couldn’t tell me why.

Clear, concise website allowing for easy investing & withdrawals. Competitive rates. Withdrawal in my account within minutes. Proof that great customer service in financial services can be provided - what a pity others (e.g. NatWest) can't emulate!

When things are going well, they go very well. Try to ensure you never lose your phone or have an issue outside of office hours, you'll be left with very little support from humans and substandard communication.
It was all going well with Marcus, until it wasn't.
I want to be fair and balanced by stating that.
Unfortunately, a bank that may not be adequately there for you outside of when things are "business as usual"

i opened a CD account and linked my brick and mortar bank with them , now i want to close that bank account and link my new bank account with marcus goldman sachs so when i close my CD when it matures it can go to the new bank . so they make a 2 cents deposit and a 1 cent deposit to make sure it really is you and it really is a bank then they make a withdrawal of the 1 cent, and the two cents , to make sure it really is a bank then you have to call customer service to verify its really you, and then they want to make a 3 way conference call with your bank to make sure its really you, i told them my bank does not answer the phones you will sit on hold for hours and hours the only way to contact this bank is through email so they sat on hold for 1 hour to see for themselves and then said well to link this bank account you can mail in a bank statement i said forget it i will just leave my brick and mortar bank account open till my marcus CD matures, and i will never do business with goldman sachs ever again . i have 2 other CD'S with 2 other banks and i linked my new bank account with each one of them in 5 minutes flat , on line , didn't have to jump through hoops and do cartwheels . down the street goldman sachs is insane and out of touch with reality . just sayin 🤷

Poor customer service. Account locked because stupid system didn't send me a code to my phone as promised. Multiple attempts to resend code locked account. On hold for stupid amount of time. Worst bit: some poncey on-hold music which plays the intro, then just as the singer starts singing goes to a prerecorded message. Worse than military interrogation. I think once I've unlocked, I'll be closing the account as they are no longer competitive and I could do with less accounts with companies with poor customer service (so many to choose from). Currently locked out and they don't answer phones. Terrible

Brilliant customer service today - spoke with Rachel (apologies if spelt wrong!). Couldn’t fault. Absolutely brilliant support and people skills!! (I don’t normally write reviews so clearly was very good!)