marketdirect.com.auReviews 

Projects Solar system failed first time off grid on 18 month old MDC XT10E. Filled out online support form providing all details. 3 weeks later and numerous emails and promises I’m now having to go to an auto electrician for help as MDC are completely useless. Poor quality poor customer service rude attitude.

I COMPLETELY MADE A HASH OF ARRANGING INSURANCE ON LINE. MR. ISSAC WOOLNER PICKED THIS UP AND SPENT 2 DAYS ATTEMPTING TO CONTACT ME. ISSAC WAS COURTEOUSLY AND VERY HELPFUL. I AM VERY GRATEFUL TO ISSAC

I recently had a disappointing customer service experience with the Perth office of a company, and I would like to share my review to highlight the issues I encountered. From the moment my query was handed over to the Perth office, there was a clear lack of response to emails and phone calls. Furthermore, I was unable to obtain contact details of senior management, indicating a disinterest in addressing customer concerns. It seemed evident that the company lacked key performance indicators (KPIs) for the timely delivery of caravans, which only added to my frustration.

Lack of Response and Communication:
Upon my inquiry being redirected to the Perth office, I found it incredibly challenging to elicit any response from them. Multiple emails and phone calls went unanswered, leaving me feeling neglected and unheard as a customer. This lack of communication not only delayed the resolution of my concerns but also caused unnecessary frustration and uncertainty.

Difficulty in Reaching Senior Management:
To escalate my concerns, I attempted to obtain contact details of senior management within the company. However, my efforts proved futile as the Perth office provided no means of reaching higher-level executives. This lack of transparency and accessibility suggests a disconnection between the senior management and the daily operations of the company. It is concerning when a company's leadership fails to acknowledge and address customer issues promptly.

Absence of KPIs for Delivery:
Another glaring issue that became apparent throughout this customer service experience was the absence of clear KPIs for the delivery of caravans, or any indication that timely delivery was a priority for the company. This lack of accountability and performance metrics raises questions about the company's commitment to meeting customer expectations. As a customer, I expect a company to have effective systems in place to track and ensure the timely delivery of products or services.

Conclusion:
My experience with the Perth office of this company was marred by a range of customer service issues. The lack of response to emails and phone calls, coupled with the inability to reach senior management, pointed to a disinterest in addressing customer concerns. Furthermore, the absence of KPIs for the delivery of caravans suggested a lack of accountability and efficiency within the company's operations. As customers, we deserve better service and more efficient communication channels. It is my hope that this review serves as constructive feedback for the company to improve its customer service standards and overall operations.