MaxContact Reviews 

31
•
TrustScore 2 uit 5

2,0

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Beoordeeld met 3 van de 5 sterren

The best way to describe MaxContact would be painfully frustrating, but in a positive way. That sounds weird but the truth is the system is packed full of features that are so useful both day to day... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Good transition to using Max Contact a few years back. Good support with API development. Customer Support is fantastic with very fast response times.

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We are fortunate enough to have been working with MaxContact for several years now and the dialler solution they provide has improved our business and the way we operate significantly. The technical s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

We migrated from VICIdial to MaxContact OMNI last year, expecting a modern, fully integrated omnichannel platform. Unfortunately, the system has... Toon meer

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, accessible for businesses large and small, and ensures businesses can operate compliantly. We work with our customers to create seamless customer interactions, so they can reach the right people, on the right channel, at the right time, every time.


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

31 reviews

5 sterren
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3 sterren
2 sterren
1 ster

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2,0

Alle reviews

(31)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

MaxContact Review

We started using MaxContact as our new dialler around 6 months ago. Throughout the whole process the team at MaxContact have been great. The user interface is detailed but very simple to use. The support team are quick to respond and very helpful.

Would recommend to other companies looking for a new dialler system.

29 januari 2021
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Thank you Joe for your feedback, we're so pleased that you'd recommend MaxContact to others.

Beoordeeld met 5 van de 5 sterren

Good product from a good team

We use Max Contact in our contact centre. It's a good system with good flexibility and customisation options. I've always found them willing to help if we have any queries or issues.
Having used several other telecommunications and dialler software during my career, I wouldn't hesitate to recommend them as a supplier.

29 januari 2021
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Thanks Gareth, it's great to hear you'd recommend MaxContact, thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

New Dialler

MaxContact are currently working with us on the deployment of a new dialler platform to our Telesales operation. The support from them has been excellent and the dialler solution itself is absolutely first rate. I am very pleased indeed with our decision to go with this company.

29 januari 2021
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Thank you Derek, we're really pleased that you're happy about choosing MaxContact, it's great to have you with us.

Beoordeeld met 5 van de 5 sterren

Great experience throughout....

We started working with the team at MaxContact last year to integrate a new dialler for our marketing teams.

From our initial meeting and throughout the whole process the team at MaxContact couldn't have more helpful. The on boarding we received was excellent and the ongoing support has been fantastic

Having dealt with various dialler companies throughout the years they have excelled expectations in terms of customer service and the actual product

I would recommend this company and would be more than happy to share our experience with any new Companies who are looking for a great dialler company

26 januari 2021
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Thank you Ann for your feedback, we're so glad that we have exceeded your expectations.

Beoordeeld met 4 van de 5 sterren

We are fortunate enough to have been…

We are fortunate enough to have been working with MaxContact for several years now and the dialler solution they provide has improved our business and the way we operate significantly. The technical support we receive is always excellent and I have found all members of the Max team to be knowledgeable and extremely helpful. Max are continually improving and upgrading the dialling system with new features and we are very pleased to be working alongside them. I would strongly recommend MaxContact to anyone that is looking to bring a dialler system in to their business.

25 januari 2021
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Thank you for your feedback Lee. We very much appreciate it.

Beoordeeld met 5 van de 5 sterren

Max Contact Review

Been using Max Contact within our business for over a year now and have had 0 interruptions in relation to outbound/inbound dialling which is exactly what you want from a dialling service. User interface is so detailed however simple to use! Also support are fantastic, respond instantly and resolve as soon as possible!

22 januari 2021
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Thank you for your feedback Ryan, it's great to hear you've had a great support experience with us.

Beoordeeld met 5 van de 5 sterren

Great company Brilliant support

I have been Using Max Contact for just over 2 years, the biggest positives are that the system is very easy to self manage, also if you do need help they have an excellent helpdesk team , in fact probably the most responsive helpdesk I have worked with recently. As a company they are always adding new features and improving their offering. I would highly recommend Max Contact

21 januari 2021
Review zonder uitnodiging
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Antwoord van MaxContact

Thank you for the feedback Nicola and glad you enjoy working with MaxContact.

Beoordeeld met 5 van de 5 sterren

Fantastic system

Fantastic system, I didn't like working on diallers until our management brought this in. So quick and easy, not like any other dialler I have used before.

21 maart 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Initial response was good and fairly quick ...

Initial response was good and fairly quick, Agent was polite and the issue (which turned out to be with another third party) was found and solved because of the help we got from MaxContact. Would definitely recommend them to others!

17 mei 2018
Review zonder uitnodiging
Logo MaxContact

Antwoord van MaxContact

Hi Steven,

Thanks for the review!

The MaxContact team.

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