Thank you for being here for us in challenging times. To be honest, I have a lot of respect for all of you for make it easy to pay back our debts, and I wish I'll remember the name of the lady I've b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Moorcroft keep ringing me most mornings and its never an actual person, always an automated service looking for someone with a different name to me, today I received a text message looking for the sam... Toon meer
Bedrijf heeft geantwoord
The Moorcroft agents that I have dealt with have been very helpful, friendly, respectful and non judgemental. In all honesty I'd rather deal with Moorcroft agents than the company in question.
Bedrijf heeft geantwoord
I was contacted out of the blue regarding an unpaid final O2 bill of £21, which I had completely forgotten about. While I accept that the missed payment was my mistake, referring such a small... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Contactgegevens
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, Verenigd Koninkrijk
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3,7
Gemiddeld
330 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
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This company is absolutely shocking
This company is absolutely shocking. They failed to take a direct debit payment. I called them up to correct this. I was assured everything was sorted and my payments would go out. They never took the payments, slapped my credit score with a defaults. When contacting about this, the customer service team attempted to gas light me by saying I never contacted them and got this sorted. I assured them I had (I used the phone number from a letter I received from them). Disgusting, you have seriously affected me, even though I tried in good faith to sort this out prior.
*Edit* according to their response they really did try to reach out. This is false. The phone rang once so they could log it as an attempt to contact and immediately hung up.
11 november 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried giving you a call to discuss your experience but haven’t been able to get through.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help.
If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Really helpful and friendly…
Really helpful and friendly staff/customer service. Very understandable and very patient.
10 november 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
An Excellent Service.
From the initial contact Moorcroft have been very supportive. I have spoken to several Members of the team, each and every time they have all been very professional, curtious and respectful
They have all been very helpful and have proactively listened effectively. No hard sell whatsoever.
Throughout the initial contact we were able to set up a workable repayment schedule and Moorcroft set up the Direct Debit at the agreed amount and the payments commenced on the date has agreed.
When I requested a copy of the administration or balance of the amount outstanding Moorcroft Staff responded positively and processed what I requested. I received these through the post within a reasonably satisfactory timeframe.
Moorcroft have always treated me like a Human Being and secured my dignity at all times.
As I am now coming to the final payment of which there has never been a break from the schedule, I would like to thank all of the Moorcroft staff for an excellent job well done...
Respect Moorcroft...
The whole team need to be proud of their traditional values and for the highest Customer Service at all times.. God bless you all..
4 november 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Happy about everything.
7 november 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
I Would like to say ,a big thank you to…
I Would like to say ,a big thank you to all moorcroft staff I have spoke to over the phone.
They have all been very understanding towards my situations.
Very polite,caring .
They talked me through how they could help me,and we arranged a plan for me.
So again thank you Moorcroft for a 5 star 🌟 service.
Paul
20 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Phone call out of the blue about a…
Phone call out of the blue about a "Private Matter". Wanted to confirm some personal details to pass "security" yet when challenged who they were they couldnt discuss anything with me. Do these companies honestly believe that members of the public are going to give them personal details over the phone to pass their security? They couldn't even tell me who they were or what their company is about and yet expect me to give out my home address etc
Now that i have done a goolge search on them it turns out to be a debt recovery company but what debt do i have? Couldnt even tell me that. terrible company
22 september 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried giving you a call to discuss your experience but haven’t been able to get through.
Just so you're aware, the accounts we work on are passed to us in good faith, on the basis that our client has already tried to get in touch and hasn’t yet been able to resolve things. We’ll typically send a letter to customers first, and may try and call if we don’t hear anything back.
To ensure our customer data remains safe and secure, we’ll always attempt identification & verification checks on all customer contact before discussing the reason we’re getting in touch.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards, Moorcroft Debt Recovery Ltd.
The lady spoke very clear told me…
The lady spoke very clear told me everything she was doing very helpful thank you again 😊
20 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Excellent service
Excellent service. They listened & they helped & I can't thank them enough. I would definitely recommend this company 100%
21 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
real people dealing with your problem…
real people dealing with your problem in a sensible way
20 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
very easy to deal with
20 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Moorcroft are very approachable and understanding.
I received an e-mail from Moorcroft asking me to contact them regarding some money I owe. It was a pleasant e-mail telling me that, working with them, I could get the debt paid. I contacted them and spoke to Lily. Lily was understanding and did not make me feel embarrassed but explained what we could do going forward to clear my debt. After filling an incoming and outgoing income form we decided how much I can pay monthly till the debt is clear. A repayment plan was set up via direct debit(there is other ways you can get your money to them so just ask). It’s such a relief ,please don’t be embarrassed just talk to Moorcroft they are very understanding and very approachable.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
This company are the worst to deal with…
This company are the worst to deal with the financial ombudsman should look in their practice about mental health problems
9 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have not received a reply.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd."
Great service.
Was great to be explained things in detail, and did everything possible so that i didn't run into any more dept, the service was great.
16 september 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Very helpful and friendly
Very helpful and friendly
Advice was well explained
3 oktober 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
If you would like to provide further feedback, please feel free to contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Had very good virtual chat with Emma C
27 september 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The agent was helpful and understood my…
The agent was helpful and understood my situation. Agreed reasonable affordable terms.
17 september 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
Help was out there
In a set of circumstances out of my control I was in need of this service. The letter was extremely concise and contact number given. The phone was answered promptly and the conversation that followed was extremely reassuring, helpful and compassionate. The options were given to me and solutions were outlined and in fact a very stressful situation was resolved quickly.
16 september 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
The service I was given was…
The service I was given was professional and extremely helpful
16 september 2025
Review zonder uitnodiging
Antwoord van Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
With regards,
Moorcroft Debt Recovery Ltd.
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