Medion Reviews 

I have just experienced customer service of the highest standards. My Medion laptop developed a fault which could not be repaired by my local computer repairer and I feared that it was a write-off.

As a last resort I telephoned Medion Customer Services on 31 January and explained the problem to Jan, who answered my call. He determined there and then that the laptop would have to go Germany, sent me an email with attached pre-paid label, and I packaged it and took it to the Post Office.

Four days later I received an email saying my laptop had been received safely and would be assessed shortly, and a link was provided enabling me to follow progress.

Today, a mere 2 weeks later, I have a further email saying that repairs have been completed and my laptop has been passed to the shipping department who will advise me when it is shipped back to me, and a link has again been provided so that I can track it.

Outstanding service such as this is rare.

So impressive is this service that I decided to write my review now, without waiting for delivery which will undoubtedly be within a few days.

I purchased a Medion 2 in 1 laptop from Aldi, it worked fine but then I noticed cracks appearing in the case near the power socket, also slight stress fractures above both USB ports.
I sent it to Medion under the warranty, but they say it's been caused by inappropriate use, well I don't know what that means, it's been sat on my table and only used to view my knitting patterns, so I don't touch it apart from swiping to next page and to plug in the power supply, it doesn't get moved.
Awaiting it's return to me unrepaired as I'm not paying another £100 to have it repaired when I've not damaged it.
It looks like a design fault to me the casing looks too thin.
PLEASE DO NOT BUY FROM MEDION

Luckily only paid £50 for this medion5005 phone on offer, its rubbish, started OK then one thing after another went wrong, freezing turning off at random and at one point became so hot and I MEAN hot! I could feel it burning my leg! Despite being under guarantee and under 3 year old returning it is s long winded process couldn't be bothered. Surprised really because this phone is actually a lenovo based product 😠 as the old saying goes " you get what you pay for....

Bought their £200 laptop through Aldi. Unfortunately, it is a total and utter waste of money. Takes about 10 minutes to boot up, about 60 seconds to load a webpage, and about 3 seconds to register that a key has been pressed. It's like being back in the 1980s. Please don't make the same mistake that I did. Don't buy Medion.

The retailer I got it from (Box.com) were amazing and did everything on their side correctly, but this laptop is poor quality. It has better specs than my old laptop but after just two months of very light use this laptop has become very slow and just browsing the internet is painful. I do not recommend this brand. The products are very low quality.

I purchased an aldi e4242 laptop with will not update after constantly encountering problems & freezing ,has been reset but still problems,a shame really as it has a good screen for the price,will have to return it iv given up..
Update,since installing clary utilities and uninstalling some of the bloatware
this laptop now represents good value being very portable and great battery life plus a good crisp bright screen,I think if you wanted much faster performance you would spend 1k or more.

I bought an USB graphic pad but accidentally broke the pen attached.
I contacted their customer support ( AUSTRALIA) by email. They quickly connected the right department to arrange the pen I needed and as soon as I paid for the pen they posted it to me by registered mail. They are very reliable and efficient. I was amazed how quickly they solved my issue.

Ordered a set of speakers that never arrived (over a month now). No calling card left by courier. Asked all the neighbours in street and no goods left.
Courier had a signed initials, of JHN. No one at home at that time or has those initials in my house hold. I thought this would be a simple case of resupply, by means of non-communication Medion have refused to reship, and refused a refund. Only customer care is a number in Holland and customer care team are unable to process a refund directly and can only email the finance team. No communication ever from finance team, emails and endless phone calls, just dead ends and wait for reply's from their team. Only hope now is I purchased via paypal so have filed a claim through them. I have received a appalling service from a big player, their products maybe great but if a problem arises their after sales customer care is non existent.
Such a pity in this day and age of customer care to be treated like this, if the paypal claim fails I will take them to small claims court for non supply of goods. All Medion telephones calls are recorded so I hope they can use them to address their service failure.

I sent a hot air fryer back to Germany three months ago I've phone and text but nobody ever gets back to me. All the operators say they will sort it out and get back but nobody ever rings back. Don't buy Meadion.

I need a laptop as a lifeline. Being very ill and not able to get out much, I spend most of my time alone and lonely. I have had my Medion laptop for 3 months and it now no longer functions! There is a 2-year warranty but when I complained, Medion told me it is between me and the manufacturer. They obviously don't know about the 'Supply of Goods and Services Act 1982' which states that my contract is with the seller, i.e. Medion! I am too ill to fight this so will have to leave things as they stand. I am so upset and angry but feel helpless :(

Terrible service!

I bought a notebook from aldi that has a 1 year free subscription to office 365.
I am doing uni and yhis is what i could afford.

I called to get the office 365 code and they asked me to send an email with serial number.
I did so on the 28th feb. STILL NO REPLY.

CALLED AGAIN - they cannot give me code and they apparently escallated my request through helpdesk via email. I said what makes your email any different to mine as its now the 15th march. Shr said it will be escalated i assure you.
So im now 2 months into my course unable to use the notebook i ordered and falling behind because you dont want to honour what you advertised.

I will be escalating this if not speaking to consumer affairs or vcat.

I ordered a Erazer on 15/02/2018. I received it 3 days later. After a while it didn't meet my expectations so I emailed them & told them I wished to return it. "Simon" told me he would send a returns letter out to me? After waiting a week & nothing arriving, I again contacted "Simon" who was very apologetic & told me another would be sent out? After a week I received it on Fri. 03/02/2018. After complying with the instructions enclosed, I sent the obligatory email to them---this at 1.30 pm. for a Saturday collection? The letter confirms that next day collection would be ok as long as the email is sent before 3.00 pm.
By tea time Sat. --nothing had happened, so i phoned DPD asking them what time they were to collect?---They had never received anything from Medion to do so? I phoned Medion who after some time, told me that my mail had not been actioned until 19.30 pm Friday????? This morning Mon. 05/03/2018 I mailed Medion to aske WHEN it was to be collected? I received a form from them asking Who I was, Where I lived what I was writing to them for, etc. etc. etc.
I completed this to receive a mail saying someone would contact me within 2-3 days?
Now completely enraged, I phoned them. Obviously the woman I spoke to knew nothing about it. I fully explained everything & told her I wanted this picked up today or tomorrow. After waiting for her to get some info off whoknowswho she came back with "Were you the one who phoned DPD? well this will take some time to find out WHY Medion did not contact them on the Fri. so we'll get back to you after we have made enquires with DPD which will be in 2-3 days"??
NO you will not I said. I'll tell you know what I want! "If this is not picked up by tomorrow, my next email will be to the County Courts when I will sue Medion
After hanging up the phone, I received a mail saying it will be picked up tomorrow!
I have never been so enraged by such a Backward company------ever! They are a complete waste of space who put you on a "Merry go Round" & generally mess you about! If you ever think of buying ANYTHING off them be it on your own heads! I would say STEER CLEAR!

I ordered a laptop from Medion on Feb 28th, after several days of hearing nothing from them, I contacted them, to be informed the laptop was on its way. The following day I phoned again as I wasn't convinced - only to be told it hadn't been sent - no reason given. Over the following days I had more customer advisors tell me it had been sent...while others said it had not, but there was nothing they could do and they (apparently) had no way of getting any information. After several broken promises to contact me with an update, I was eventually told (after being on hold for dozens of minutes...until I made my number invisible to them, then it was answered immediately) it was definitely on its way...then, today I received my first unprompted communication from them...informing me that the order was now cancelled.
Oddly, I notice someone else has had a virtually identical experience to mine - must be a Medion way of doing things.
To say Medion have been abysmal would be an understatement of galactic proportions - they have lied, mislead, broken their word several times...
Do NOT buy anything from this outfit. Please! Seriously, AVOID!

I ordered the laptop on the 3rd January as a capital investment in my business via the Paypal working capital. It arrived very promptly on the 5th of January. The laptop is not suitable as the screen is terrible and for the work I do (Design, website and other) is wholly unsuitable. My old 7-year-old Sony Vaio has a better screen.

I notified them via telephone on the 8th January (as per their instructions) of my intentions to return the item. I was given a return reference number by email and was told to expect a letter containing the address label and further instructions. I did not receive the letter until the 25th January. Although I had contacted them numerous times via telephone and email.

I again followed their instructions to return the item and they booked a collection day via DPD couriers for the 29th January. The courier did not arrive and the reference number is was given by Medion seemed to be bogus, as the number was consigned to someone else. I sent an email and they rearranged another pick up which was scheduled for the 31st January. Suprise they did not turn up again. I have this morning sent another email to get the parcel collected, no reply!

I find the antics of this company completely unprofessional (call centre staff aside) and as i am a business owner i cannot fathom the audacity to be so irresponsible and making return items difficult, tedious and arduous process. It states on their website that there is a no hassle return policy within 14 days of receipt of delivery. This is now 24 days since the return was instigated and processed by the company.

I have spent a lot of time chasing this up, which has cost me even more money...Not happy!

Update:
After 4 attempts by DPD the laptop finally was returned but 14 days later still no refund. Times since paid money to Medion with no refund 8 weeks and counting. Absolute disgrace! Have escalated the paypal dispute!

My review is with regards to the UK customer support and warranty service. I had a s3409 laptop for approximately 6 months and it experienced an issue with the battery. Reading the reviews on here I was really worried about sending it off however from the first call to customer services through to receiving the laptop back from Germany fixed it's been straight forward and simple! I send it just before Christmas and got it back yesterday which is more than an acceptable turnaround. I was kept up to date via email at each point to keep me at ease and therefore would recommend the company :)

Rejected a laptop early November. Have called 6 times to arrange return. Call centre abroad sends request and emails to Swindon to arrange a pick up....but no contact ever made. Frustrating as no escalation process at all 😣

so i ordered a new phone the medion life x5004 during the approach towards black Friday the phone was on sale marked a £99 on there website i payed for the phone and received the order conformation email, however after waiting nearly 2 weeks i gave them a call to see where my item was, i was told on the phone that they had cancelled the order because they had priced it wrong and told me i would receive a full refund. however i wanted a new phone not a refund i believe i should be entitled to the phone for the price it was advertised at as this was a error on there behalf not mine !

Shocking service from this company. I placed my order on the 16th of November, and within an hour the price for my item had dropped by 25%. No joy trying to call them so I emailed and was basically told tough luck, the price is fixed.
10 days later no sign of my order, on an advertised 3-5 days shipping. Again tried to call and was on hold for so long I gave up and emailed. Finally received a reply today to say they were looking into it, and followed up by a hollow apology as the item was now out of stock, and I would get a refund.
Great products, cr*p service!

Placed order on the 15th. Money taken out next day. No tracking details sent. I called on the 19th to find out any information and spoke to a very lovely gentleman who told me he unfortunately could not see much information on his side and would escalate it. Also that he believed the order had been sent and i should get it by the 20th; if not, definitely the 21st. Received an email on 20th and 21st from him that he had informed them to send me a tracking number. However, none arrived. Tried calling after i got home on 21st but they had shut so called on the 22nd. Again spoke to a gentleman who said all he could do was try t get them to give me a call or a message. I informed him that i would be cancelling the order if the item wasn't not waiting at home.

I've given 2 stars because the staff were nice and friendly and seemed to genuinely want t help. However they seemed restricted as it was just a call centre. Why Medion would quickly collect money and put a status of shipped for an item they probably don't have in stock anymore (it was off heir website the next day) is beyond me. And in finding this out, why they didn't contact the customer to give options immediately is just so shady.

Shame on you, Medion

Update: Called on the 23rd of November to cancel order. Received an email on the 24th November that order has been forwarded for dispatch. WTH. Forwarded it to the medion reps i'd been dealing with and also replied to the same email. MY ORDER IS MEANT TO HAVE BEEN CANCELLED. WHY AM I RECEIVING THIS? Also called on the same day to find out what the hell is going on. Nothing they can do at that end. Advised to refuse delivery as receiving it could hold up my refund. Delivery was attempted on the 25th but was refused and so is sitting in a DPD depot. I've since sent follow up emails demanding my refund. Only to receive an email on the 28th that they are going to send me a refund label by POST as i have the item and the refund process will take up to 14 days AFTER they receive the product i asked them not to send anymore and which i don't have. BRILLIANT. Clearly Medion are THE definition of efficiency and professionalism. So now i'm left out of pocket, without the product and no clear estimate as to when this will be resolved

My item arrived today that I purchased via Amazon, but I am more than disappointed. The actual processor is the wrong one, it is a European 2 pin plug processor not UK. On the box it states UK MSN: 5005 0699 with a tick but the processor is MSN: 5005 0688 as stated on the bottom of the item, clearly the wrong processor has been put in the wrong box.
Also, it appears to have been USED! There is dirty/food marks on the course grater that was in the holder, how can this happen?
Had an email from Medion saying a returns label was being posted, then I had to return the item before they send out a replacement. Not happy with having to wait I called the UK phone number only to be transferred to HOLLAND!! This is so long winded and I required the food processor this week. Medion, you need to sort out a gesture of good will for the time I have to wait for the "new" processor.