Medshop Australia Reviews 

Wish I had checked these reviews before ordering. Ordered some basic syringes and needles all of which were in stocks. After 2 weeks of waiting for them to be sent I checked with their 24/7 chat bot it had been sent. But then when looking deeper I found it hadn't and one item was on backorder. Zero communication from the site about this.

Been waiting for my Sphygmomanometer and Finger Pulse Oximeter to arrive. After more than a week of waiting, I inquired where my order was and if it's not shipped yet for them to cancel my order. They were quick to cancel my order. It's like they did not even have stocks to sell because if they were serious about my order it should already be in transit. I'm afraid I gave them my credit card details. I don't know if it's safe with them. :(

Biggest scam company Avoid Avoid Avoid

Ordered scrubs for work 3 weeks ago. Didn’t tell me there was no stock. 2 weeks later emailed them. They said no stock has to wait till the end of September. I asked for a refund last Monday told me the refund would be in my bank 1 to 5 days . Still not there. Emailed again finally sent a receipt for the refund was supposed to be last Monday’s refund. Not only I didn’t get the scrubs the refund has taken a long time. Very untrustworthy, unreliable company. They have give me extra headaches throughout the experience. I don’t understand how they got so many 5 star reviews from google reviews and so many 1 stars from trustpilot. Big contrast. Which is the real one.

I have just received a email from them is the receipt of a refund they told me they were going to give me last Monday which was a lie.

I will be back charge them as the previous review person advised. How can Australia consumers affairs has not caught them yet? What a world we live in?

Christine Williams is absolutely amazing 👏 she replied quickly and solved my issue with a compassionate approach, Medshops patience and assistance with my lack of knowledge with technology 🙌

The scrub tops are lovely, but the sizing is huge! Returned one and then it took weeks to get a refund, with emails never answered. Funnily enough, the day I said I was taking it up with the bank the refund arrived in my account.
Do not recommend. Communication and customer service is non existent

Shocking service. They tell you things are shipped and then when you go to track it through shop there is no data as they haven’t shipped it. They are cheap for a reason. If I could rate this company lower I would.

Can not be more disappointed and will never use again! We ordered and waited 4 weeks for the expected delivery of a defib wall cabinet. When still not delivered, kept chasing up for another 2 weeks with no luck. Hard to get a response, and eventually got a refund that took another 10 days to receive. Never use them!

its been 4 weeks. Still waiting on the order to be dispatched. dont order from these clowns

The art of slow business practices

From the call centre based in the Philippines to the order update notifications, everything about this experience has been a struggle. The order processing is extremely slow, and even after paying for courier charges, the transport is taking over two weeks with no end in sight.

In this day and age of efficient tracking, their system just isn't good enough. Do not have any expectations that your goods will arrive on time, or that you will be updated on the progress in a timely fashion.

My advice? Have low expectations and order what you need at least a month prior to when you actually need it. If you do that, you might be happy with the non-existent service they provide. It has been nearly four weeks since I placed my order, and I am still waiting.

Paid for next day delivery and it didnt arrive. then i followed up and it said it had been delivered when it hadnt!!!

Avoid med shop. I ordered over a month ago and the items still have not been dispatched. I contacted them and the AI bot tells me that it is out of stock and not due for 6 - 8 weeks. I went to cancel the order and they put me in a live chat. They then inform me that it is in stock but are currently under staffed and the order would be shipped in 2 to 3 weeks. I cancelled my order. Their communication is horrendous and the majority of items not in stock.

placed an order almost a month ago. some items say oos, live chat is not helpful and cant give an ETA, can only provide a link that doesnt work. cant seem to get a refund or cancel my order. i need it for uni starting in two weeks time. i would avoid this website. waste of time and money.

Avoid if you need anything in a timely manner. My in stock order sat there for 9 days before being dispatched after I rang to complain , luckily I paid for express post otherwise it would’ve taken over 2 weeks to arrive . So 10 days compared to 2 days on same item from another shop, they both arrived at the same time.

Unreliable.Engraving requested on stethoscope had ‘304’ mysteriously appended to it. Ruined an expensive Christmas present and medshop refuse to take a return as an engraved item. Approach with caution.

I’m not sure why this website has such negative reviews, as a customer not seeing this beforehand I had high hopes and my expectations were met. Order came very promptly and I got sent emails of confirmation and updates of the order. I also changed the colour of the stethoscope I got and this was changed before it was sent, using the chat support. Would definitely buy again in future! One thing that would be good which I did is buy tracking that you can see updates, as I believe most people did not get tracking.

Ordered over $200 worth of items. My credit card was charged immediately. I had no update for over two weeks. All the items I ordered were in stock. I sent an email and messaged them on facebook, with no reply.

The AI chatbot is useless, first telling me that all the items were out of stock, then when stated that all items were in stock the chatbot agreed with me and stated it would ship my order. There is no possible way to speak to a live agent despite advertising they have them during business hours. I requested a refund and the chatbot told me the only way to do that was via email, (which, if you remember, medshop was not answering).

I ended up sending an email stating I would do a chargeback if I did not receive my items or a refund. This got a response in hours, clearly they have an alert for the word chargeback.

Reading other reviews, I believe the owners are accepting orders and charging credit cards immediately to have access to the money. They then wait weeks or months, sometimes shipping the order, other times just waiting until the customer requests a refund.

Even if a refund is processed, it is weeks or months after the initial order. Multiplied by thousands of customers, they are making a tidy profit off the interest.

Learn from my mistake, do not order from medshop. If they are ignoring your emails, state you will do a chargeback and you will get a reply within hours.

Took 11 days to dispatch an order. Goes very much against their own shipping guidelines on their site. Refused to expedite shipping at their own cost

Ordered a product, they sent something else, tried to get a refund and return label, now the communication has stopped. Hopeless customer service, incorrect item sent, all round bad experience. Would not recomment this company. October 2025. PA

Ordered Stethoscope... paid for express delivery

8 days later no further information. Delivery hasn't been shipped.

Used live chat service: notified me that the stethoscope was no longer in stock.

No way to cancel order on website.

I will be requesting my bank to cancel the payment & will report

DO NOT USE THIS COMPANY!

The absolute worst company to deal with. I ordered a large quantity of new scrubs. They came and they were too small. I have posted the scrubs back as instructed with no updates, I arranged for a call back, no contact from the company. Their emails do not make sense. I was provided with another invoice to purchase the new scrubs from them and then once they receive the old scrubs they may or may not refund me.