melanielyne.com Reviews 

Ordered all the wrong sizes because I’ve never shopped from there before and used their online size tool, some were final sale and one item I accidentally ordered two of and they wouldn’t return it, I spent over $400, expected some sort of exception.

If I could give this place a negative rating, I would.

Their customer service is absolutely horrible. I ordered a dress for a wedding, and while it arrived in a garment bag, that’s where the good experience ended. As soon as I opened it to try it on, I noticed stains on the arms and another area. Even worse, the price tag had been cut off, which made me feel like I was sent a returned or used item.

I immediately contacted customer service and spoke to Chrystabel, who asked me to send photos — which I did right away. She apologized but said the best they could offer was store credit. That is completely unacceptable. I didn’t pay for a stained, possibly returned dress, and I certainly didn’t agree to store credit as a resolution.

I asked to speak with a senior manager and was flatly denied any contact information. The level of disrespect and lack of accountability is beyond frustrating.

Given how poorly they treat paying customers, I wouldn’t be surprised if they go out of business eventually. I will never shop here again — and I’d strongly caution others against it.

I buy from Melanie Lyne regularly. I bought a beautiful mother of the bride dress there last year, 2 pairs of formal pants in the past year.

Until last week. THE WORST CUSTOMER SERVICE EVER!!! EVEN FROM HEAD OFFICE MANAGEMENT. If you have a complaint, don't waste your time. 4 phone calls, 2 emails, no response. And when they did respond, it was ATROCIOUS.

I bought a pair of denim pants. $90. They were too big - sizing problem. Wore them once, removed the tag (oops - note they will NOT accept them under circumstances (so much for customer loyalty).

Then I washed them by the tag instructions. They faded a little and were so wrinkled, it took 20 minutes to iron them. That's TEMU quality, not a $90 pair of jeans. But washing them, was how I found out they are A CHEAP PAIR OF JEANS. I told them that the ironing was too much for this price, and they did not care - all they could muster up.

4 phone calls to their CSR - constant follow up, plus 2 emails -more follow-up. No manager would call me, even when I asked for times.
No answer, no offers, no nothing. A complete waste of my time.

T

No, they do not care about you.

Worst experience, what happened to be my Favorite GO to Store is the worst disappointment. Buying online, you cant get refund only Gift card even on full price item . Final sales you get stuck with if there Size changes. Once my Refund gift card is done, never buying again from Laura or ML

Don't purchase online from Melanie Lynn. I bought two pairs of pants (the same style, different colours) on the final sale, but they look nothing like the photo on their website - they are horrible, and I doubt they want them back because anyone who physically went into a store would not have purchased them. I was under the impression that they could be returned for a gift card. Although they were on sale, they were not cheap. I called the customer service number given to me by the store clerk when I tried to return them in-store. The person from customer service was very difficult to understand and just kept repeating the same thing.

I've purchased from Melanie Lynn and Laura's in person and online for years. I will never purchase online from either again.

I shopped at the CrossIron store. The sales lady was amazing, very helpful and friendly. However, the sweater I bought literally fell apart after 1 wear. The sweater has 2 large rips in the front, 1 rip in the back. I wore it for maybe 5 hours total. I was sooo disappointed- it was not cheap, but alas cheaply made I guess. I left an honest review on their website, but they did not post it. The only reviews they seem to post are positive 5 star reviews. Misleading and dishonest.

Bad customer service, Some sale stuff is damaged. I bought few items they were worn and returned, but I couldn’t return them due to finale sale. Sizes are awful, I bought lots of stuff 25 %fits and 75% waste.
Please don’t relay on their web site sizes.
Go in store if you wish to purchase.
I will never shop with this sister complains and Melanie clothing.
I trusted this company based on made in Canada.
Such

While I do like many of the clothes they carry in store, I have never had a delivery arrive at my home within any reasonable time frame. They send items separately but use one tracking number which makes it impossible to find your second or third items from an order. I have called them to discuss these issues and they don’t EVER return a phone call. Horrible on-line service.

Two of the blouses I bought online were not fit. It seemed that these 2 were final sale as the other 2 in my order, which I did not recall at the time of purchase. Probably the policy changed while the items were delivered.
Anyway, one of the items($59 after 50%discount) was such poor quality, which probably one easily can get for less than $20 on Temu. The other one, probably the size was wrong since its' small size looked on me as if it was large, the sleves literally fall off my arms although they have generous elastic inserted. I contacted customer service and asked for exchange not refund, but nothing happened.
This is not the only disappointing experience with Melanie Lyne this year, but probably the last one.

I bought a dress for a wedding but ended up not wearing it. I did not look at the dress since I bought it from the store. So I returned it but the store refused to accept it. The store manager said it cannot be returned or exchanged without the black tag. I was confused since the price tag was still there, I did not take off any tag from it since I did not wear it. The store gave a customer service number to call but was useless.DO NOT BUY FROM THIS STORE.

I have been a loyal customer of this brand and have always enjoyed shopping in-store. However, my recent experience with their online shopping has been disappointing.

The return policy for final sale items is not clearly stated upfront. You have to sift through multiple promotional messages before finding a note about non-refundable items. Additionally, this information is not included in the order confirmation email, which I found misleading.

Customer service has been unhelpful in addressing my concerns, and overall, I find this lack of transparency quite frustrating. I would advise caution when shopping online with this brand.

Do not make purchases online.
I purchased a coat on a whim and I really loved it. Unfortunately way too big. I bought three different sizes within 30 days. The first return was no problem and I walked out with an additional two pairs of pants! I just received perfect size 10 five days ago. They would not accept the return for the unworn perfect condition tags still on buttons wrapped size 12.
So now I have two of the exact same coat in different sizes. Very unhappy customer service experience. I tried to escalate my case in store and on customer service line but they refused. Do not understand why they do not want my business but thought it important to spread the word.

Deceitful and dishonest! They did not honour their return policy for a dress I purchased online for my daughters wedding which clearly stated I had 14 days to return it. When I went into the store the same day I received the dress, the clerk told me their policy changed and I could not longer receive a refund and only a store credit. "Customer service" replied, there was a new policy - sorry you missed it?! I have a screen shot of their policy on my order confirmation email that says I have 14 days to return the dress. Unbelievably horrible way to treat a customer. I would never step foot in this 'store' again.

I am so truly happy with consult that Atousa provide me when I come to buy any piece of clothing at Melanielyne at Markville.She is very kind , knowledgeable and patient with me and indeed as per my observation with all her customers. I cant easily choose anything but her idea and showing me how select different style has made a great difference and I love all my purchases. Love her positive, happy energy…..

We did shop in Melanie Lyne in Tswassen mills in Delta and had a great experience. The salespeople were very nice and helpful and helped us find what we loved and the right size. Especially a lovely lady called Vanshika was very sweet and helpful.
Thank you

Horrific. Good job boys you got me . TOTAL RIP OFF ZERO CUSTOMER SERVICE. Have fun getting money back. Total joke, false advertising. Offers zero support. Literally zero like you're not wearing anything it's completely awful can't even be used as a sports bra or to sleep in

I purchased a blouse from ML Coquitlam centre. I am sure I heard that return policy is within one month. I returned it after 16 days. They refused to return my $ saying their return policy is 14 days. I did not read it on their receipt. However the sales person consulted with her supervisor, who consulted with the store manager who insisted to give me a gift card. I did not read any where that the return policy is 14 days. Staff has not been customer friendly at all. This is not an acceptable attitude from such a high end store.

Worst customer service ever! My purchase order was lost in post and had to deal with both Canada post and ML staff to prove that I didn’t receive the package and it was misdelivered to another address. They told me first that they will send me another jacket similar to the one lost then they changed their mind and told me to deal with Canada post to get compensation! Ordeal still going on! Will never buy anything from them again!

The sales associates at the west Edmonton mall location were ignorant when i entered this store location. I wasn’t acknowledged or greeted let alone ask for assistance. If Melanie Lynn prides their clothing as being high quality then the staff should also be pleasant and friendly.
I noticed upon walking in, none of the 2 staff on duty took notice. This is awful customer service as well as not being treated well because I’m a person of colour. It is imperative that everyone needs to be treated with dignity and respect regardless of their race, gender, religion etc.

I ordered a dress online and unfortunately they canceled my order because this dress was out of stock. I do understand that this happens sometimes but taking forever to refund the amount is really ridiculous. Why do I have to pay interest on my credit card for item that was canceled and not even shipped, will they refund the interest paid too.
I will never buy again online from this store .