MERSEA Reviews 202

Candles, travel wraps, and clothing- a one stop shop. I highly recommend Mer Sea for their excellent customer service, easy to use web site and their high quality products and fabrics. Head over to MerSea.com for your next online purchase. Spring 2026 will sell out soon! Bravo Mer Sea!

My wife raves about this brand - at first the candles, then the sweaters and now jeans. Its a great place to go for gifts for anyone special in your life. It is my go to site. The experience online is easy to navigate and the quality is over the top. Whoever designs this stuff is a hero!

Fantastic online shopping experience. A friend raved about their candles, so on their advice I purchased six different candles to use and give as gifts. Their website was super easy to navigate, the shipping was super reasonable and the products came well packaged. Oh, and best of all, the candles are amazing. I know I'll be going back to Mersea soon.

I love their tees and sweaters. Full cut works well for me. My favorite online retailer.

Bought 2 Catalina sweaters and took them on vacation. Both pilled —after a few wears— looked terrible! I wrote Mersea and they don’t respond. I wrote. And wrote and wrote. Finally they asked me to send a photo. I did. Crickets. I wrote and wrote and wrote. I kid you not—months of me peppering them they finally sent me a label to send the sweaters back. I did. Weeks and weeks go by. Nothing. I email and email. Finally they say they’ll refund my money. They refund half? (These are expensive sweaters). I write. They say —oops! Finally get the full refund. Nightmare.

I received a gift - the receipt was for a sweater, I received a tee shirt. Customer service sent me a return label and said they would send out the correct gift that day. I returned the tee that day, and they received it within 3 days, (I tracked the return). After 10 days I called them to find out where the sweater was. They couldn’t confirm it was ever sent out, so they sent me another. When I received it, it came with a sample of a room scent. The sample was broken and the liquid scent doused the package and the sweater. I will not return again as the customer service is flaky and it’s already been over a month since I “received a gift”. I I would not ever order from this company. Oh, and it is very expensive for the quality of the product I received.

I was not impressed with the quality of the items I ordered - one top had small pin size holes after one washing. Return process was difficult - I was instructed to return two items in one package by customer service - even though I paid for two return labels. Company then refused to refund my second item - saying that refund was linked to the return label. I am still awaiting my refund although both items were returned and USPS tracking shows package was received. Beware.

I reached out through their "contact us" field and they have never responded. There is no phone number option. Really dislike sites that make contacting them such a chore. If you can't answer up front questions I'm doubtful you will provide any customer support post purchase.

I bought some very cute and expensive 100% cotton pajamas. They are scratchy even after washing 6 times to try to soften. The company customer service does not respond. $165 wasted! I am now reporting them to Better Business Bureau. I am so disappointed

Love my new sweater, was unsure about the size but it’s just right. Great value for such a nice quality cashmere sweater.

Returns should be free. There is no way to know what will fit, etc. this will limit my willingness to purchase other items. Also - more ranges of sizes would be great.

I ordered my Mersea sweater via IG, and items from two other brands on the same day. Mersea followed up immediately with a confirmation email, and tracking and was the first item delivered. Great experience!

Love my Coconut Sugar Shea Lotion. Quick shipping, great communication and customer service. Thank you!

Experience was good, love the clothes. Thank you

This is the second one I bought in love it so much!

Great On-line Retailer A++, fast shipping, top notch quality clothing, great value price. I love my patio dress in olive. The one size fits all will work for anyone. I am 5’6”, 36DD, and it’s a true maxi (down to my ankles) - YAY! I’m going back for more. Thanks Mer-Sea! Regards ~Hollie

Great sweater! Hope it will be cool enough to wear it in Texas this winter

Sweater was way too small. I was confused by your sizing. I thought petite one size meant petite length. It does not. I returned. For some reason, my refund was much less than I was expecting. I understand paying for shipping, but my refund was around $50 and my charge was over $70. It was very unclear why the discrepancy. I would try Mersea again, but would have to buy in a store and not online.

Loved the Quality of the product!!
I had to return due to size being smaller than I anticipated or maybe I am larger that I thought!!!
Return made simple and I love the $10 credit to choose another product which I happily did seeing the quality. I believe I chose the appropriate size this time!!

As this was the first time I ordered, I didn't know how dependable the delivery would be. I was hoping that this package would arrive before I left for a trip. With only one day left, there it was and I got to wear my new favorite top several times.