Microtech Reviews 6

Very poor quality ! And zero warranty ! They do stand behind there products at all !

If I could put zero stars, I would.

Everything started fine when I decided to buy a knife for $270 + shipping $15. I bought and decided to go on vacation for a month, so when I get back, I’d have the knife already delivered.

Later, I found out that the package requires my signature but I was out. Then, it was delivered to a UPS location. I called that location and tell them tracking number, they say they don’t have that package. At this point I’m confused. The office transfers me to UPS tech support. Tech support transfers me to ups office location.

I tried to pay $5 for it to stay there even thought office people say they don’t know about that package. I pay $5 anyway just to hold on to package and get back to it later. It doesn’t say how long they can hold my package but apparently only a week. Because after a week, my package got sent back to sender.

Ok, whatever, I didn’t receive for these multiple reasons, ok, just give me my money back. I told me multiple times that I won’t have access to my credit card because I’m cancelling and can receive refund via Zelle, PayPal, Venmo, cash app.

They said only can do credit card (the one I purchased from) or check. I told them again I don’t have access to credit card I purchased from.

They said ok, we’ll send you a check soon. I sent them my address multiple times just to be sure.

I sent them multiple messages, please don’t make me sign for package again, when, what is eta of check. They ignore me and send an email that they refund me on June 6th on my credit card because they can’t do check.

This is when I blow up. I feel very sorry for other customers because they’re experiencing/will experience the same problem. Very stupid people at tech support. Like they don’t care what you send them, they just do what THEY want.

Ok, how will I get my refund if I don’t have access to credit card they sent refund to. They just don’t care.

This is the only thing I can do is to write a bad reviews about them and make other people cautious

If I could, I would give this "company" a negative star rating. They contacted my great-aunt, a 73-year-old woman with dementia, and told her that her computer was infected and need to be "fixed". They did "something" and then charged her $3426. I did not know about this until she passed this past week, and I was going through her records. She is in Kentucky and this place says it's located in Florida. I originally had the thought of going to their office to confront them on this obvious fraud, but I'm also in Kentucky, and they probably don't have an actual office in Florida. Please DO NOT engage with these people. They are illegitimate in every sense.

"Tech Support caller" - James Walker
Ext. ID - 1002
Employee ID - MS7890

MicroTech is a poorly managed IT re-seller. They do not provide their customers with proper results backed with limited to no technology understanding. They are a bid board re-seller only responding to TV or Cable deals. Their leadership lacks the knowledge base to have a customer conversation with out bring in the OEM. Deal size is very small. I came in with no training as will all and if you do receive any feedback it is very limited in scope of knowledge and task.

Bid Board Surfer's At Best.

They fulfilled agreement, but it wasn't without a lot of friction, poor communication, and at times unprofessionalism. There is a lack of organization within the team, trouble delivering on agreed timelines and created more work for the client. I encourage any company considering Microtech to look elsewhere.

Their IT solutions were good at first bu didn't seem worth it after a while. The service quality deteriorated with time. I won't recommend it.