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Millar GB LTD is a visionary and successful way of doing business, boldly putting the happiness of customers at the centre of everything it does. We aim to be a guarantee of the quality, value and style of a product and also as something that differentiates our assortment from the competition. The assortment is continually under review to ensure the products available will appeal to the widest spectrum of customers. The Merchandise Standards department works with our buying teams to make sure that every product we sell is safe to use and fit for purpose, and that all own-label branded and exclusive products comply with the relevant consumer legislation and safety standards. We welcomes all customers and we are committed to ensuring that everyone can access our products and services and that every customer receives the same high level of service. We aim to offer every customer the best possible experience backing up the product offer with a high level of service from initial purchase to after-sales whether it's face-to-face, online or over the telephone. We ensure all selling advisors have excellent product knowledge and communication skills. We would like to hear from you. Whether your enquiry is of a general nature, or about something you bought from us or something you want to sell to us, or you have a comment about an experience you've had with us, please get in touch.
Unit 4 Dewhurst Street, M8 8FT, Manchester, Verenigd Koninkrijk
2,3
19 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My burner is broken i called for the help one of the staff member was duper rude misbehave shout on me
Rubbish customer service I have ever seen
Very bad 👎 customer service
I will give 100 negative points
I put my review after 5 years
Now 10 years/ decade later and no complaints
Hopefully I can carry on using it without any problems for another decade🤔🤔This is really good quality hob
Purchased a brand new stove, they delivered (late) bent the legs and left. It was poring gas into my home, they sent the service guy Tom over. Said he fixed it. It got worse, called again, this happened 5 times. Called another company, they told me all the things wrong with the stove, which happen to be all the things Tom fixed. Tom last said he was going to contact the manufacturer, never heard back. Called them up yet again, this time, the warranty is up so it's not their problem. Rude and very unpleasant to deal with. Do not waste your time.
Antwoord van Millar
We are unable to identify any order or customer record matching the experience described in this review.
Millar GB does not sell freestanding stoves or cookers with legs. Our products are built-in gas hobs and do not have legs. Our Built in gas on glass hobs are made for the UK and EU marketplaces only. Trustpilot indicates you are based in the US, and we do not supply or ship our hobs to the US.
Following this review, we used Trustpilot's request for information process to ask the reviewer for details such as an invoice, receipt or order information so that we could investigate the matter. No information was provided.
We therefore have no evidence that this experience relates to Millar GB. If the reviewer believes this review is genuinely about our business, we would welcome them providing the relevant order details so that we can investigate further.
Absolute rubbish experience .
No dimensions given, only a photo which showed a very tall freestanding tower fan when in fact what was delivered was a tiny desktop fan .
Customer Services were a farce and just not interested . Would not pay to return item when in fact they had deliberately misled me with false information .
Avoid like the plague
Antwoord van Millar
Hi Janet, we’re sorry to hear about your experience, however we believe this review has been posted on the wrong company profile. We do not sell freestanding tower fans, desktop fans, or any similar products.
Please could you check the company you purchased from and move your review to the correct Trustpilot page?
Kind regards,
Customer Service
May I highly suggest you dont purchase from this foreign company. I received a broken aircon unit. I have been requesting a full refund for over a week now.
To no avail.
Good luck if you need to sort a problem, return or refund
Antwoord van Millar
It appears this review may relate to a different company. We are millargb.com and do not sell air conditioning units. You may have intended to review backmiller.com, who are also based in Manchester and supply air con products.
Millar GB (millargb.com) sell some very aesthetically pleasing ovens & hobs, they are beautiful. Be aware though, if anything goes wrong outside the warranty period (12 months for ovens, up to 5 years for hobs) you're on your own.
A fault developed with our oven (model EO5909TDWG) after less than 4 years and Millar's response was to diagnose (by phone only) a failed printed circuit board which they'd sell me for £60 but they refused to offer any assistance with dismantling the oven then replacing the PCB. Fine, I guess, if you're an electrical engineers. And no tradesman is going to run the risk of making things worse on an unknown product.
I bought 4-burner gas hob and recieved it next day. Quick delivery, the product is high quality and elegant. Cannot see any negatives.
I've used millar appliances for more than three years now. I have no regrets at all.
Top company top customer service.
Thanks Millar
AVOID AVOID AVOID
The day after I did my 1st review ( which has now disappeared ) I received what I consider to be an abusive phone call from their customer services. They say they were going to do me a deal but their own personal problems come before keeping paying customers happy. AVOID AVOID AVOID
I really want to like this product as it looks so good and it appears to be good value but it is cheap for a reason. I paid way under list price for mine and thought I had a bargain but it arrived badly damaged although, suspiciously, the packaging didn't have a mark on it. The guarantee turns out to be worthless. Consumer rights? Millar Intl refuse to recognise their legal obligations as a supplier and will not accept arbitration so I am left with no other course of action but to sue. So, beware - if you need to exercise your rights as a consumer Millar Intl will be your enemy. Any problem with the product will ALWAYS be someone elses responsibility not Millar Intls - even where the law is quite clear it is the responsibility of the supplier. Millar Intl will simply refuse to face up to their responsibilities.
I fully expect if MIllar bother to reply to my experiences with them it will consist of putting the "blame" on someone else when the way they behave is actually indefensible.
It is a great shame Millar Intl don't shape up as a responsible company as I know the manufacturers and they have a great reputation for value for money.
I purchased a 2015 Skoda Octavia from Millar Cars and from the very first message to them I had confidence in the company, after a few telephone calls we had made what I can only call, an exceptional deal, the car looked and ran like new, even after delivery he rang to make sure all was ok, my first time to buy a car from the North of Ireland but it won't be my last. The delivery driver was also a pure gentleman..
After 6 months of careful usage a plastic bracket securing the inner door of our Millar oven disintegrated.
When contacted Millar, accused us of breaking the bracket through misuse and forcibly removing the door. These are blatant lies.
After experiencing Millar's appalling customer "service" I can only recommend avoiding this company at all costs.
Antwoord van Millar
Customer sent us a photo of plastic bracket broken in half. Claim was rejected as such damage is caused by misuse. However customer got a part from us free of charge.
Excellent quality product. Quick shipping and great customer service. Would not hesitate to purchase from Millar again. Thank you
the hob was easy to fit and looks lovely but fails to light straight away on pressing and turning, when it does it will go out again which is slightly annoying
Excellent acquisition for my new kitchen. Looks great and performs as expected.
Superb value for money and stylish
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