Belinda sorted us out with new walking shoes for me and new insoles for my husband. Really helpful and cheerful assistance and everything we needed was in stock at the right size. Excellent service th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I purchased a pair of Scarpa walking boots from Millets in Colchester last year and the stitching on the right boot had perished over time. I took them into store yesterday to discuss the problem and... Toon meer
Bedrijf heeft geantwoord
I had an urgent need for socks as i had managed to neglect my feet when leaving Derby at 10am this morning! Belinda was extremely helpful, even de tagged and facilitated my sliding my fresh cotton a... Toon meer
Bedrijf heeft geantwoord
Visited Millets Colchester today to purchase a Safari hat and would just like to thank Lee & Vic for all their help. They were both so friendly & helpful and made the experience such a pleasure. The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Colchester
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
17-18 High Street, CO1 1DB, Colchester, Verenigd Koninkrijk
- 01206 574615
5,0
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly staff
Lee was friendly and quickly dealt with my purchase. This is the service I have come to expect from my visits to this shop.
1 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great service from Belinda who assisted…
Great service from Belinda who assisted me with an exchange. Quick & easy No fuss even though the original item was bought online & not in the shop.
2 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Excellent service provided and great…
Excellent service provided and great discount.
1 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
SOPH & LEE at fillets Colchester
The sales assistants Soph & Lee,we're so professional,extremely sociable and friendly, let me make choices without being too pushy,,made really nice polite conversation with myself and my girlfriend,, and I left the shop feeling I had great customer care from really friendly genuine people 😊.,The shop also had a truly awesome stock of outdoor clothing and accessories, and I found what I was looking for immediately, and at a good price,,10 out of 10 for customer service,and generally being decent polite friendly people
1 december 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Waterproof bags
Sophie was great, she was really informative about the bags and how waterproof they were.
30 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Staff ignored me
Staff ignored me . Was an effort for them to take my money . I bought wrong size but dont want to go back. They had no plastic bags . Jo Cole
26 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Amazing service and customer care
Amazing service and customer care from Mandy who went out of her way helping us - well above and beyond what we could have ever expected. She was extremely friendly, gave good advice and solutions which helped to diffuse a frustrating situation when my partner’s boots fell apart right at the beginning of our trip. She was so good I bought a pair too!
21 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great help
I had such great help today from Rob at Millets Colchester helping me pick a pair of walking boots. I have always had such a problem with picking any shoes/boots as have many foot problems. He was so patient and offered good advice.
31 oktober 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Rob helped us today
Rob helped us today. Very helpful, no bull, had our size in stock!! Bought 2 pairs of boots...
24 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Lee my Millet’s customer representative…
Lee my Millet’s customer representative was most helpful and knowledgeable.
He went out of his way to help and is a charming young man.
He is an excellent front man for the company.
19 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Big thanks
Thank you for your kindness and attention Sophie and Gareth from Colchester branch!
18 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Friendly and efficient service.
Friendly and efficient service from Rob and Sophie today. Exactly what I wanted at a good price.
No trouble adding my DofE discount even though I'd forgotten my card. Thank you.
16 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Transit 65
Great service by Mandy at colchester store whilst purchasing a holdall. Went of out of her way to ensure I got the deal to match the online price.
11 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very friendly and happy staff
Very friendly and happy staff. The service was great. The staff Knew exactly what they were looking for In The Millets Shop today. We really enjoy this millets such a big shop and will be back again very soon.
12 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I Colchester went into your Colchester store.store in…
I went into your Colchester store in the High Street and was served by a very friendly, professional member of staff called Lee.
The item I wanted was not in store.
He looked on the millets site and ordered it for me online.
It arrived In good time and was sent to my home address.
Very pleased with my item.
Thankyou Lee.
Marion Fleet
1 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Phoned up to see if the foldable chairs…
Phoned up to see if the foldable chairs in stock which they where very friendly and helpful put them aside for me till I got to the shop.when got to the shop very friendly and helpful very happy with the cost,
was going to buy 4 bought 6 instead.
It was Colchester high street branch I used.
The staff who I was dealing with was Rob and Lee.
7 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good product knowledge.
Good product knowledge and advice from Lee.
6 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The staff in the Colchester store
The staff in the Colchester store were very helpful and were a credit to the company. Thank you Belinda and Rob for your assistance.
5 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
excellent service from Cody in Colchester
We went to Millets yesterday to pick up some waterproof coats for our twins. We left with two great coats and two football boots bags. All with the help from Cody who did a great job suggesting different designs.
We even came back later the same day to see if they had an any sports base layers. Happy to spend money in any shop where you get good, friendly service.
2 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent and very friendly service…
Excellent and very friendly service from Vic and Lee.
1 november 2024
Review zonder uitnodiging
Antwoord van Millets - Colchester
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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