Millets - Fareham Reviews 

Service was good .. different sizes tried on..range of products was ok... One make of boot didn't have a great range of sizes but we preferred a different boot in the end

Absolutely brilliant.
Lauren at the Fareham store was most helpful with great knowledge and advice.
She offered a range of suitable items and even found the last item in the sale which fitted my needs perfectly. I ended up paying less than I had expected to for a much higher spec item.
Much gratitude to her for everything.

Staff were very patient and helpful when I was buying new walking boots

Very helpful staff. Sorted out my order instantly, couldn’t fault her in any way.

Fantastic service by Megan

I took a pair of Magnum boots back that had split on the front joint. The staff were more than helpful and polite offered excellent service. This isn’t the first time I’ve had to deal with things like this. But each time I have been treated very well by staff and company would like to give them a five star rating and thank Connor And Lauren, for their excellent service. Have a lovely day guys.

Megan was very helpful and knowledgeable when deciding which boot to buy. Having fractured my ankle and trying to get back to work she was very easy to talk to making the experience worth purchasing. Thank you.

I still had the SECURITY tag left in
in the jacket .

Lauren helped me put with choosing the most appropriate walking shoes for my needs. Lauren demonstrated how much they understood my needs and their expertise was obvious.
Another member of staff was also very helpful when I was choosing some wet-weather clothes.
I was very impressed by the team in Farehan on Tuesday 28.10.25. Thank you Millets, Fareham.

Simply the best store for outdoor clothing in the local area. Great team of staff who are always helpful and knowledgeable.

Excellent customer service from staff at Millets Fareham store this morning when I popped in to buy some walking shoes.
Both staff members went above and beyond - thank you! ⭐️⭐️⭐️⭐️⭐️

I was asked by an assistant if I needed help choosing a waterproof coat .
I was unsure which one to choose and he gave ne all the info required and the benefits of both items which enabled me to make the correct purchase.The assistant was very pleasant and I am always happy with my experiences at this shop.

Assistant very helpful. Showed me range of over trousers and explained differences. Found me a shoe horn to put my boots back on after trying trousers!

We had a problem with a discontinued gazebo. Lauren phoned around numerous stores and managed to locate the last one in stock in the company, arrange for it to be sent to the Fareham store and kept it stored for a few weeks for me. This service was above and beyond my expectations and I was really grateful for the outcome. Thank you very much!

Very helpful staff and great advice given when buying wet weather gear. I would recommend this branch and I shall be using it in the future.

Had a problem with some walking boots they exchanged them and got me in some new ones with no problems. George was very helpful indeed, many thanks.

I took a pair of walking shoes that had failed due to manufacturing fault (not a Millets issue). I did not have the original invoice but Lauren went out of her way to contact the branch where they were purchased and track down the sales invoice.
Her product knowledge, advice and customer service was outstanding, I would definitely shop here again because of the service received. I hope head office appreciate the valuable asset staff like Laurrn are to the company.

I had exceptional customer service from Connor. He was very knowledgeable about the different brands of walking shoes and spent time helping me find well fitting, comfortable and waterproof shoes.

Great service and attention!
Well done and thank you to Owen as a customer he helped me enormously

George was extremely helpful and we left the store feeling satisfied with our purchase. This is not the first time we have had a good experience in this store. Conor and Megan are also very helpful.