I was collecting a click and collect item, such a good idea as the shop is too small to stock everything you sell online. Two young men were at the counter, one went to get it while the other chec... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Last week I went to the Millets store in Hexham. Both assistants were having a social chat ( not with a customer ) I said I was looking for a pair of ladies trousers size 12 with lots of pockets. I w... Toon meer
Bedrijf heeft geantwoord
The delivery process was really quick, I received the tent I ordered within a couple of days which was vital as I was going on a camping holiday within the same week. I also received a generous 15% we... Toon meer
Bedrijf heeft geantwoord
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Hexham
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
24 Fore Street, NE46 1LZ, Hexham, Verenigd Koninkrijk
- 01434 693606
4,6
Uitstekend
372 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Absolutely spot-on customer service
Absolutely spot-on customer service! This is how it should be everywhere!
28 december 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
As usual excellent service from Hexham…
As usual excellent service from Hexham Branch plus am extremely impressed with the swiftness and excellence of the package. Sorry for delay with this review.
7 december 2022
Antwoord van Millets - Hexham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Antwoord van Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
What great staff
What great staff! I’ve been into Millets Hexham twice this week and was helped each time by Carol. She really knows your products and goes out of her way to make sure she finds exactly the correct product that I need.
Thank you
16 december 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Excellent service and good product…
Excellent service and good product advice as always in the Hexham branch. Staff very helpful.
12 december 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Excellent customer service
Excellent customer service. Lovely, friendly staff. Great range of products. Thank you.
28 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Carol was one of the most helpful…
Carol was one of the most helpful people I've ever met in a shop! She really respected me and made sure I got exactly what I wanted! Employee of the year!
27 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful staff and very friendly
Helpful staff and very friendly. Gave good advice
25 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi Maureen,
Thank you for contacting JD Sports Online Review team regarding your experience.
I am glad that you have had a great experience with our team.
Kind Regards,
Saleh
JD Sports Online Review Team
Hexham shop
Hexham shop, efficient friendly and helpful staff. Advised honestly with respect. Well done
22 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Well done Millets!
Excellent customer service, professional, knowledgeable but very friendly, they always remember regular customers. Great sale price for new walking boots….. what’s not to like?!
I was served by Amy, with welcome advice from Carol.
17 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
I was served by a lovely lady called…
I was served by a lovely lady called Carol,she was very informative and pleasant to talk to.
11 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Support Shop Local -Hexham Excellent customer service at Hexham…
Excellent customer service at Hexham Store , staff friendly helpful and knowledgeable. Would recommend a visit.
Bought Merrell boots and gas canisters , regularly shop here.
Support Shop Local! Dog Friendly.
11 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Antwoord van Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I came in to get help & advice for some…
I came in to get help & advice for some new walking books. I've got very awkward to feet to fit boots to! Carol was amazing! She listened to all of my requirements carefully, making suggestions & trying different styles. She was extremely knowledgable and endlessly patient! She even found me some boots in the sale with a super discount! I now own the comfiest boots of my life & I would return to the store anytime after a great experience! Highly recommended.
2 oktober 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Superb service: lovely staff
The staff are wonderful: knowledgeable and helpful, as well as being cheerful and genuinely interested in finding the best solution for me. Outstanding
5 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
3rd purchase at the Hexham shop
My 3rd purchase at the Hexham shop, this time served by Ryan. He was courteous and helpful during my time there and I was able to take the time I wanted to buy a waterproof jacket. No sense of being rushed and he gave me advice when I asked.
2 november 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Very helpful staff
Very helpful staff - helped with fittings and sourcing item on line. My purchase was delivered within 24 hours - brilliant!
18 oktober 2022
Antwoord van Millets - Hexham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Excellent Service on-returned item…
Excellent Service on-returned item ordered online to Hexham shop.
Assistant sorted new order in correct size & arrived next day.
22 oktober 2022
Antwoord van Millets - Hexham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Tremendously helpful service...couldn't have been better
Called into Hexham branch and your staff were exceptional to resolve a problem for me. Tremendous service....thank you
29 oktober 2022
Review zonder uitnodiging
Antwoord van Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent customer service in store and…
Excellent customer service in store and prompt delivery
of extra goods ordered online
19 oktober 2022
Antwoord van Millets - Hexham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.