Ordering online fairly simple. Confirmation of order good. Did download app to see where order was but felt could have done something themselves. Order arrived at shop ok and within expected timescale... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Store is well stocked and staff always go above and beyond to help, whether it's getting the right sizing or recommendations for kit. Wide range of prices in store and good selection of recognisable b... Toon meer
Bedrijf heeft geantwoord
Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and prog... Toon meer
Bedrijf heeft geantwoord
Visited looking for walking shoes, young man who advised us was knowledgeable and very pleasant!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Millets - Whitehaven
Geschreven door het bedrijf
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contactgegevens
19/20 King Street, CA28 7LA, Whitehaven, Verenigd Koninkrijk
- 01946 760655
4,9
Uitstekend
576 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service, the kind staff behind the counter went above and beyond to provide a great service. Even discounted too! If you’re reading this, yes I did leave the review!
29 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Friendly and helpful staff.
28 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack - Supportive, considerate customer service
Jack - Supportive, considerate customer service.
23 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
The staff were first class polite and…
The staff were first class polite and friendly and helpful with my purchase
19 mei 2024
Antwoord van Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
The staff at Whitehaven Millets are…
The staff at Whitehaven Millets are always polite, helpful, and very knowledgeable of the products in the store.
19 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Exceptional Service at Millets Whitehaven
I visited Millets Whitehaven late last week and received exceptional service as usual, the staff there are friendly and really know what they're talking about!
10 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
The loveliest staff ever
The loveliest staff ever
Always so incredibly helpful and knowledgeable
Highly recommend
10 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly with advice
Friendly with advice, choice of items to choose from
9 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Delightful service
I was collecting a parcel that was heavier than expected; and the young man , who had already been extremely polite and helpful , carried it to my car for me and loaded it. In these days of low expectations it was refreshing and very much appreciated ! Thank you
9 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Claire and Ryan were wonderful
We had a very specific requirement. Although we couldn't find exactly what we were after, we ended up buying a few other items and it was a lovely shopping experience. Claire and Ryan were so helpful, friendly, polite and kind. Just genuinely nice people.
Thank you both.
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Good shopping experience
As soon as I came into the store I was greeted by the staff who were all friendly and helpful. I'm not a massive fan of shopping but they made it a pleasant experience. They also showed a good understanding of the products. Great store and an asset to the town.
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
5 Star Service Thank you
I would just like to pass on my huge thanks and appreciation to Ryan who served me in store earlier today. His knowledge and advice really helped me
In choosing a new pair of hiking boots.
Very professional and friendly young man.
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Helpful
Helpful were their when need but didn’t feel like they were hovering around you
6 mei 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service
Went in for a jacket for my sons DofE expedition. 2 staff were both really friendly, helpful and gave good advice. Highly recommend.
29 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Really helpful
Really helpful, insightful, kind and thoughtful staff. Couldn’t recommend enough. Helped me sort out a new pair of hiking boots and gave me good advice and helped and saw me through the whole process of picking them. Thank you.
27 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Had a fabulous experience of how I’d…
Had a fabulous experience of how I’d like shopping to be today. Bought a pair of boots that proved to be defective & returned to store to be surprised and delighted by the retail experience of having had a problem. The team could not have been more friendly or helpful in sorting out a solution for me. The human touch reminded me why we should shop more in the high street.
25 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great bunch of guys in this store
Great bunch of guys in this store. Super helpful when trying to assist with getting my daughter suitable gear for her first D of E expedition. Would use them every time.
2 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Came in for new walking boots as mine…
Came in for new walking boots as mine had sadly fallen apart earlier in the day. Claire was knowledgeable and friendly, helping me select the ideal boots going forward.
Was nice to have a general chat too and it didn’t feel like we were rushed in any way.
Thank you Claire :)
16 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Aidrian good…
Excellent service from Aidrian good knowledge and very helpful
15 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Friendly staff
The staff are very friendly and helpful. Good prices and a good variety of items
13 april 2024
Review zonder uitnodiging
Antwoord van Millets - Whitehaven
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.