Millets - Worthing Reviews 

Really helpful nothing seemed to be to much trouble

Excellent outdoor store with helpful staff, especially Ellie!

Great customer service and amazing savings on the winter collection! Recommend!

Ellie was really helpful and a joy do deal with. Excellent knowledge and great selection of stock.

Mason was so helpful, patient and knowledgeable when it came to helping me buy hiking shoes. Definite 5-star review in order! Thanks Mason.

Assistants who can actually help, talk and advise - great service! Very helpful staff members re hiking boots and protective washin/spray products. Thank you!

Ellie was patient and helpful as I tried lots of trousers on.

Both young assistants working the shop today were helpful, polite and friendly. Rowan helped us choose the walking boots we wanted, while his female colleague on the till was equally efficient and polite. It was a pleasure to shop there.

Only popped in for a browse and came out with four items !! Assistant Ellie was so helpful, nothing too much trouble, great customer service

What great staff in Worthing!
Very friendly, very helpful & saved me some money too.
Fantastic!!🤩
Kiosk ref 360429804

Always friendly and good service. The staff are helpful and willingly answer any questions. Good range of stock. We've shopped in there many times and service has always been excellent.

No quibble and efficient refund processed by Ellie.

Great service & a good price in the sale!

Sadly, first time I have ever had bad customer service at Millets and it will be the last. I went in to buy some new boots to replace my other Peter Storms where the sole had malfunctioned. I was happy to buy a new pair and actually ended up getting 3 at a significant cost. I had a couple of bags and one box fitted in but the other wasn't big enough, so the guy asked if I wanted a bag (to hold the other 2 boxes) free of charge. On hearing this the female assistant called across the shop floor stating that they were for charity and couldn't be given away free so the offer was revoked. I then had 3 big boxes and a long walk to the car so naturally the additional bag would've helped. I left the store with boxes blocking my view and sliding around, together with my receipt with qr code for feedback on "how did we do today?". As I struggled back to the car I had time to reflect on how I had just been treated. I have now decided to return all the items and will be taking my custom elsewhere. I have no idea how much a bag was but the whole experience has left me feeling not valued as a customer. Walking is an absolute joy and boots cannot have bad memories attached to them and it will be remembered everytime they are put on. I have had many happy decades of wearing Peter Storm boots and shoes and do thank them for those but now I'm off to pastures new...

Went in to look for Blister posters….came out with a pair of very smart Wellies …plus the plasters ! Excellent service …very helpful but no “hard sell “…i was able to take my time to check the fit. Friendly assistant…proper customer service ….

Just went in for a mooch about. They had clearance sale on. Ellie was behind the counter and very helpful. Left with 2 pairs of shoes and sunglasses. Very happy with the outcome

Got what I went in for, helpful assistant Ellie, polite and courteous, made sure I had everything I required. Thanks

Love Millets. Staff friendly and knowledgeable. Great range of products that are competitively priced.

Welly Boot Poem no.3
As Time goes by,
Life does somehow rearrange.
We cannot hold on very tight,
And never face a change.
So where Millets now stands,
There soon will be,
A Go Outdoors express,
For us to see.
Today we bought new wellies,
In the sale they cost 30% less.
Will Ellie and Damon still be there to help,
This is the ultimate test.
For they are irreplaceable in my mind,
Always thoughtful, skilled, understanding and kind.
To guide us in obtaining our footwear for outside,
Thankfully they will remain to be our worthy guide.
With much love
Julia, Christopher, and Dylan the poodle.

Helpful staff, bargain for a down coat in closing down sale. Seems a shame as plenty of choice and variety of goods.