Minster Cleaning Reviews 

Excellent company

The current standard of cleaning and service are excellent. The cleaner is always prepared to go the extra mile.

I am proud to say i have been working at Minster for 5+ years now and hands down this is easily the best commercial cleaning company i have ever worked for. Being part of a national chain is a massive advantage and great knowledge pool to be able to share with. Head office are friendly and supportive to our needs as a branch as best as possible and they do listen to our concerns which is not common place in other national organisations. The team feel like a work family, we all have our ups and downs but the support is fantastic. We are such a close team we have little celebrations at different times of the year together, it is great to see. Cleaning can be a very hard industry, sometimes over looked and under-appreciated. A lot of clients want cleaning but cant afford to spend a lot so its about making it work with the resources you have and i think our team certainly do their best to make staff and customers happy. We are only human and sometimes we get it wrong but we do not sit on the fence, we own up and put things right. also this is the first cleaning company i have been at where all the staff muck in if need be to help make sure customers are happy and not missed out. Minster are pretty well up to date having the support of specialists in Employment law inc common practices such as TUPE, Health and Safety, GDPR procedures etc. Again this shared knowledge from 42 branches is a great help. As an employee you can learn so much about the business world in my role and as a cleaner you are well looked after and prepared for the site you are looking after. All things considered Minster is a very good company with a heart and best intentions for their staff and customers!

Made 3 telephone calls - left 3 voice messages on one number from their mail shot - Waste of time as they never return your calls.

Sent one email requesting a call back - no such luck!

Then found on the web site an 0800 number so tried that - got through, but obviously was a virtual sales assistant so asked for a call back & explained it's a mission to engage with this firm - god help anyone who uses their cleaning services going by their customer service! Needless to say still not had a call back - what a waste of my time & effort - avoid like the plague!!

I run a Franchise Car Dealership in York. Minster Cleaning have been very professional from the outset. We have two great cleaners daily, regular visits from an Area Manager and the whole process from quote to contract to start date was very straightforward. Would definitely recommend to other businesses in the area!

We have been using Minister Cleaning Staffordshire for a number of years and have always been extremely satisfied with the service they provide.

The cleaning is carried out to a consistently high standard, and if any issues arise, they are addressed promptly and efficiently. Our building is cleaned daily, and Tracey, our regular cleaner, does an excellent job. Whenever Tracey is on annual leave, suitable cover is always arranged, ensuring there is no disruption to the service.

I would highly recommend Minister Cleaning Staffordshire to any business looking for a reliable and professional cleaning company.

We're so lucky to have Rachel who looks after us on a weekly basis, she is diligent, hard working and a lovely person who feels like an additional member of our team. In addition to this the head office team at Minster are great, we always receive proactive communication, and speedy responses to any queries submitted.
We're very happy with Minster Cleaning and would definitely recommend.

Fantastic Company, would highly recommend. The Staff and Management are great and attention to detail is brillant.

Excellent service. Friendly staff, nothing is to much trouble

Hertfordshire - Great communication and reliable company. Cleaning carried out to a high standard.

Minster have been the sites dedicated external cleaning company for offices and washroom/ canteen facilities for a number of years.
We are BRCGS certified and as such we have various policies applicable to production areas. Minster work in line with these expectations.
The minster team are friendly, approachable and professional and they most importantly give a good service at a fair price.
I would recommend them highly.

Fantastic Company, would highly recommend. The Staff and Management are outstanding and attention to detail is impeccable.

Such a good professional which have been dealing with my organisation for a long. We are happy with their service. Maintaining good quality and professionalism

Professional service delivered by diligent staff.
Regular check-ups by area manager ensuring we are happy with the service.
Backup team cover if regular staff are sick or on holiday so always continuity of service.
Very satisfied with the quality & level of service

We moved to Minster Cleaning after various issues with our previous cleaning contractor. The cleaners working in our building are excellent and the service is reliable. Shirley and Anna in particular have been fantastic to work with.

We’ve been using this cleaning company for our regular workplace cleans, and the difference they make is remarkable. The team is consistently punctual, professional, and incredibly thorough. They take real pride in keeping our office looking its best, and it shows every time we walk in.
What we appreciate most is their reliability and attention to detail. Desks, communal areas, kitchens, and high‑traffic spaces are always spotless, and they’re proactive about tackling anything that needs extra care. It’s clear they understand how important a clean, tidy environment is for both staff and visitors.
Their communication is excellent too—friendly, responsive, and always willing to accommodate small requests or schedule adjustments.
If you’re looking for a dependable company that keeps your workplace consistently clean and welcoming, I’d highly recommend them. They’ve become an essential part of keeping our office running smoothly.

I contacted Minster based on their reviews as the current cleaning provider we were using was poor.
Minster were great to communicate with right from my original enquiry, they provide a great hassle free, reliable service.

We have been using Minster Cleaning for a number of years on a weekly basis to clean offices in Clitheroe. They are extremely reliable and their standards of cleaning are extremely high. We have never had an issue in terms of them working with us when we have needed to change dates etc they have been extremely supportive.

We have used Minster Cleaning for about 17 years now and Nadine our cleaner is superb, she is very thorough, polite and always does a lovely job :-)
Minster also do our window clean as well.

As a business, it's important that our office and windows are clean and tidy. Minster cleaning are very good! Their cleaning is really thorough, and the communications from head office are very good. We would recommend them.