Miro Reviews 134

Just to confirm what others are saying on this site. What used to be a decent product has become nothing but a charging scam. I paid up front for a year, produced one board, sent a link to team members to view it, and I was charged the equivalent of 11 yearly licences without once being told that I would be charged, let along approving the charges. Also it appears the only way to avoid further payments of $00s is to delete everything, losing in my case many days of work.

i was writing my topic for my exam, and then i want to sign in to saved my progress. and after that it just gone, literally gone

The system for charging for sharing/teams/etc is poorly explained and is a complete and absolute scam. Without you realizing it, your subscription price can multiply. Stay away from these people.

Had to get a paid subscription - tried the free trial, but wasn't able to add on (even with payment) an extra module. Couldn't even end the free trial, so started a new (paid) subscription with a different email address.

Didn't entirely suit my needs, moved on, forgot about the renewal coming up as there were no reminders. After being billed at renewal, opted to cancel. At *that* point I got a reminder that I no longer have a renewal and maybe I'd like to sign back up? Ticked the "please contact me" box and have heard nothing since.

Don't trust the "life long free plan" - just not true - suddenly you can not edit your board anymore and the only way to get in touch is with a paid plan...

Bye Bye Miro this world does not need companies like you anymore

First time last night.
Nice interior, attentive staff.
Menu very broad, food tasted very nice, presented well & portion sizes were very generous.
Costs reasonable.
Will definitely return.
Well done to you!

The new "enterprise standard and advanced license model" make some boards (with specific features) useless if you don't upgrade to "enterprise adanced license", because basic features are now pay-locked behind the advanced license.

I lost three entire boards with years of works because of their stupid login with google access page which mislead me to delete the wrong account. No possibility to recover anything because customer support is non existent unless you pay. Awful experience

Utilisatrice régulière de Miro, je suis très déçue par le support client.
Malgré plusieurs demandes d’assistance et relances, je n’ai obtenu aucune réponse à ce jour.
L’outil est performant, mais l’absence totale de suivi lorsqu’un problème survient est problématique, surtout pour des utilisateurs professionnels.
J’espère qu’une solution pourra être apportée rapidement.

Great for ideation and workshops. BUT, how can such a bit company focussed on UX deliver such a horrendous table functionality.

Deceptive billing. They automatically added guests as team members and charged me for a full license for each. You cannot reach a real person, despite numerous efforts.

The system is nice but not worth the price and the deceptive tactics.

I used to love Miro. It was a great collaboration tool but now that they've added this AI bot / tool generator feature they've ruined the whole tool. I can't find what I need. It keeps pushing me towards the AI chat. AI is not good at this type of usage yet and I just want the old product back.

Also, it deletes and changed stuff now that the AI is in there. It's just a time waster. I've already deleted one of my company accounts and removed all the users from the other ... however the bill even with only one user is so expensive and it's almost impossible to add someone as a guest - so now I have all these collaborators seeing my whole company and I'm paying for them when I just need them to view.

Terrible ... such a shame to see a good company ruin the product because they got caught up in stupid hype and didn't take time to actually learn how AI could benefit their users.

I lost an entire board hours of work gone, and I have no customer service to even voice my opinion to just a bunch of FAQ articles that don't really answer my question. I love the concept, but this is crushing to my spirit.

If I could give it zero stars, I would. I had to insert a frame to be able to export my care map that I spend HOURS on. It is 2:20 am right now. It told me before I exported that I needed to add a frame. I adjusted it to size and added the frame. It RUINED my WHOLE PROJECT. And the undo button? Yeah that didn't return the project to how it was before the frame. So, I got the free trial subscriptions to see my history of edits. And it's most recent edit had maybe 50% of my finished product. This website sucks. It is not reliable. Do not use it.

Slightly expensive subscription for such a simple platform yet it is very useful. Some features could be better but overall a great tool.

Miro is a great tool for designers and researchers looking to collaborate remotely. Their templates are also great and help jumpstart working sessions.

Avoid. Awful subscription policies that feel like a scam.

I tried using Miro for a pet projects, but at the end of the trial I was automatically switched to a Business subscription with no clear option to downgrade or opt out.

Worse, anyone who merely viewed my board was automatically added to my billing at $20 per person per month, without explicit consent or clear warning.

There is no straightforward way to cancel this subscription. The AI chatbot is completely useless, and despite sending a formal written complaint, I have received no response from Miro support.

This feels intentionally opaque and misleading. A product aimed at professionals should not rely on dark-pattern billing practices and unresponsive support.

I guess my next step will be a formal complaint to consumer protection services and my card provider.

I find Miro extremely difficult to gain and maintain access. It has refused me access from an email invite to view a board. This happens most of the time and has been so for over a year.
I would not recommend using Miro.

I was invited to Miro in my other project, but I never actually used it. Now I wanted to start using it, but I can't create my personal board, I'm allowed only to create boards inside teams, and the only option is to pay. I didn't even start using it!