MOBILE BITZ Reviews 

Man sorted my phone out free big up the guy in chappy

Had a battery replaced and they fitted a faulty battery. Requested a refund, intially was refused and lied to about not being at the stall (not true- the gentleman served me). Assistant made proof of purchase difficult - wanted a card receipt which he hadn’t given me and insisted the battery was returned in the packaging, even though this wasn’t given to me either. I recorded a voice note of the experience and made it clear to the assistant I was doing this, I also proved I had made a purchase by showing a transaction on my banking app.

Quite slippery customer service and awful product. I’ve learnt my lesson!

Great Service

I got a screen replacement done here and I would not recommend it to anyone. Yes, it was done very quickly which was great but there’s so many negatives. The quality of the screen is poor and noticeably lesser when compared to an original Apple screen. The speaker no longer works so I cannot make phone calls anymore. And the 3D Touch/autobrightness also don’t worry very well. Lastly the phone is unusable while charging as the screen hops around all over the places if you try to use it.

Spend an extra 20/30 and get it done at Apple. You won’t regret it

Found amazing service at Mobile Bitz Howard centre. With no time they repair our phone front of us and do informs us about the loops. Highly recommended. Nearby and convenient. Better than insurance covers excess and high fi companies repairing process. I don't know the guy name who served me but he did good work very happy with the service.

My mobile screen was smashed and got fixed Same day. Carphonewarehouse offered £180 for repair which was high for me and they recommended Mobile Bitz for good prices. Excellent support Thanks received from the guy named Mustafa. Very happy with the service. Would highly recommend

They replaced cracked iPhone 6 screen at the Waterside shopping Centre. Less than two months on and their new screen cracked, despite having their screen protector on, and despite them assuring that they put good quality screen and protector. When I took my phone back for help; they were aggressive, dismissive and defensive even that I only asked for help and was willing to compromise and pay if they help. Instead staff was very rude, agitated and was quick to dismiss. She said “we gave you a discount that’s why we put a cheaper screen protector which didn’t cover the screen fully”. Well, that’s not much of an excuse for their poor quality products, scammy selling behavior and extremely poor customer service. I am taking this further, someone need to stop these scammers

This place deserves NO STARS!! I had my phone screen replaced last weekend. When I collected it the home screen button wasn't working but they didn't have any other screens. They wrote a note on my receipt to say that the home screen was broken and I could have a replacement. The day after I bought it the phone froze and all touch seized to exist. I took it another shop and got it replaced. Today I took their screen back to them (along with the receipt and the note they wrote saying the home button was faulty) and I asked for a refund. I was refused a refund and called a liar. They said that the current screen on my phone was theirs... even with their note on the receipt they still aggressively called me a liar. I called the police (101) and they said I would have to talk to trading standards. Then, when I stood in front of their booth they threatened to call security. Ha ha ha. I will not let this drop. I will contact the Grafton and the company telephone number until I get my refund. Absolutely appalling service and shoddy products. DO NOT TRUST THEM!

Totally busted iphone 5s - gave it to Shafiq who promptly fixed it very reasonably and didn't try and flog me additional goodies. Very impressed!

Nick P.

Great Service, Fast and very detailed. Recommend 100%

Top guys my iphone 7 was not even turning on guys outside quoted me £180 these guys fixed my phone charge me £45. Had my phone fixed before. Always recommend

AVOID THESE COWBOYS
Simple screen repaid in there shop in Chelmsford has resulted in my iPhone 7 128GB now useless. Home button has been damaged and part of the screen is no longer touch screen. Took it for an independent check, said it was one of the worst jobs he's ever seen, they didn't even bother to put all the screws back in.
AVOID MOBILE BITZ!!!!

I had my screen replaced. My phone now overheats regularly and my screen has lost sensitivity / become iversensitive sand starts typing by itself. The colour is darker too. I complained when my phone was returned to me but was told they’ve never had this before and it wasn’t accurate the phone was fine / that they couldn’t see a difference. I would avoid this place entirely.

Replaced a cracked screen costing £75 and left with a useless phone!
Colour is now of poor quality, the touch screen is less sensitive and the phone now overheats a freezes!!!
Not happy at all!!! Would not recommend.

I had to replace my cracked screen. They fitted it but had issues with the sensitivity of the touch screen. They were compliant with the change of screens but it didn’t resolve the issue. I’m now left with payment of a £60 screen that just doesn’t have the touch screen sensitivity that it used to. I would think twice before using them if you want to replace a cracked screen. Probably better going to an authorised dealer for the issue.

Get all my screen protectors and cases here. EXCELLENT service, will reccomend to all family and friends 👍

I sent my Iphone 5S for repair on 19th July 2018 after it failed to restart following a software update. The Apple store at the Oracle Centre in Reading said it was impossible to salvage any data. I ended up buying a new phone for work as I could not afford to be without one even for one day and therefore had no choice. But I was missing two months of un-backed-up data from my Icloud account because the phone had not been uploading correctly since 20th May. There was quite a lot of important data including family photographs which I really wanted to get back if possible. I had a good experience with Mobile Bitz around a year ago repairing my wife's Iphone 5C (again Apple said it couldn't be done), so I had the confidence to use them again. The process worked very smoothly, booking the job in online with some telephone support, posting the phone to a named recipient using Special Delivery. The next day I had telephone confirmation of receipt and further detailed questions about the phone. Today I had telephone confirmation that the phone had been mended with all data intact. I am thrilled. £99.99 including return delivery is good value for this excellent service in my opinion - I am completely delighted.

Quality, nice customer service

Had my cracked screen fixed in basingstoke festivel place, very happy with the repair service and time. Would definitely recommend them as the repair price is very reasonable.

I would recommend this company because they have always fixed my phone quickly compared to other phone companies and I always get my phone cases from there because they have some really nice ones. The guys that work there are really friendly and polite I’m always happy customer with them.